Answered: A customer service team has a design…

A customer service team has a design capacity of 200 calls per day with an effective capacity of 180 calls. What is the team's utilization if they handle 150 calls per day?

Cornerstones of Cost Management (Cornerstones Series)

4th Edition

ISBN:9781305970663

Author:Don R. Hansen, Maryanne M. Mowen

Publisher:Don R. Hansen, Maryanne M. Mowen

Chapter3: Cost Behavior

Section: Chapter Questions

Problem 38P: Friendly Bank is attempting to determine the cost behavior of its small business lending operations....

See similar textbooks

Similar questions

Friendly Bank is attempting to determine the cost behavior of its small business lending operations. One of the major activities is the application activity. Two possible activity drivers have been mentioned: application hours (number of hours to complete the application) and number of applications. The bank controller has accumulated the following data for the setup activity: Required: 1. Estimate a regression equation with application hours as the activity driver and the only independent variable. If the bank forecasts 2,600 application hours for the next month, what will be the budgeted application cost? 2. Estimate a regression equation with number of applications as the activity driver and the only independent variable. If the bank forecasts 80 applications for the next month, what will be the budgeted application cost? 3. Which of the two regression equations do you think does a better job of predicting application costs? Explain. 4. Run a multiple regression to determine the cost equation using both activity drivers. What are the budgeted application costs for 2,600 application hours and 80 applications?
What is the implied service rate at a bank teller's window if demand is 26 customers per hour, and the bank staffs 3 tellers with an average utilization of 80%?
A manager must decide how many machines of a certain type to purchase. Each machine can process 100 customers per day. One machine will result in a fixed cost of $2,100 per day, while two machines will result in a fixed cost of $3,700 per day. Variable costs will be $16 per customer, and revenue will be $45 per customer. a. Determine the break-even point for each range. (Round your answers to the next whole number.) One machine Two machines b. If estimated demand is 90 to 120 customers per day, how many machines should be purchased?
Schurz Corporation's management reports that its average delivery cycle time is 29 days, its average throughput time is 13.0 days, its manufacturing cycle efficiency (MCE) is 0.20, its average move time is 0.6 day, and its average queue time is 3.0 days. Required: a. What is the wait time? (Round your answer to 1 decimal place.) b. What is the process time? (Round your answer to 1 decimal place.) c. What is the inspection time? (Round your intermediate calculations and final answer to 1 decimal place.) a b C Wait time Process time Inspection time days days days
A manual assembly line is being designed for a product with annual demand = 100,000 units. The line will operate 50 wks/year, 5 shifts/wk, and 7.5 hr/shift. Work units will be attached to a continuously moving conveyor. Work content time = 42.0 min. Assume line efficiency E = 0.97, balancing efficiency Eb = 0.92, and repositioning time Tr = 6 sec. Determine: (a) hourly production rate to meet demand, (b) number of workers required.
Suppose an average of 240 trucks arrive each day, there are fourfour wellhead pumps, and each pump can serve an average of 3 trucks per hour. What is the probability that exactly 10trucks will arrive between 2:00 p.m. and 4:00 p.m. on any given day? How likely is it that once a truck is in position at a wellhead, the filling time will be less than 15 minutes? The probablity that 1010 trucks will arrive between 22:00 p.m. and 44:00 p.m. is .58%. The probability that the filling time for the truck being served will be less than 15 minutes is ___%
SHOW FORMULAS IN EXCEL
Shannon's Brewery in Keller, Texas is expanding distribution to a number of cities along the l-35 corridor south from Dallas to the Gulf Coast. Shannon's typically distributes through large distributors such as Ben E. Keith located in Denton, Texas. However, Shannon Carter, CEO of Shannon's Brewery, wants to employ a series of missionary sales persons to service restaurants, bars, supermarkets, and liquor stores. Their job will be to promote Shannon's craft beers to these retailers and encourage them to place orders with Shannon's normal distributor in that area. Based on research, Shannon Carter has identified an initial 717 retailers that are potential adopters of his beers. He estimates that it will take ten visits per year to acquire and then service each account. Each sales call is expected to take 32 minutes. Assume a 40-hour work week for sales reps and that 50% of each rep's time will be consumed by non-selling tasks and travel time. How many missionary sales reps will Channon…
Nash Corporation manufactures and sells custom snowmobiles. From the time an order is placed till the time the snowmobile reaches the customer averages 50 days. This 50 days is spent as follows: Wait time: 10 days Move time: 5 days Process time: 15 days Queue time: 15 days Inspection time: 5 days What is Nash's manufacturing cycle efficiency (MCE) for its snowmobiles?
please answer within 30 minutes.
The management of Hartman Company is trying to determine the amount of each of two products to produce over the coming planning period. The following information concerns labor availability, labor utilization, and product profitability: Labor-Hours Required(hours/unit) Department Product 1 Product 2 Hours Available A 1.00 0.35 95 B 0.30 0.20 36 C 0.20 0.50 50 Profit contribution/unit $30.00 $15.00 (a) Develop a linear programming model of the Hartman Company problem. Solve the model to determine the optimal production quantities of products 1 and 2. If required, round your answer to two decimal places. Product 1 Product 2 Production (b) In computing the profit contribution per unit, management does not deduct labor costs because they are considered fixed for the upcoming planning period. However, suppose that overtime can be scheduled in some of the departments. Which departments would you recommend scheduling for…
h2