A customer service company wants to know if their support agents are performing on par with industry standards. According to a report, the standard mean resolution time is 18 minutes per ticket. A sample of 19 were randomly chosen and found that the sample group has a mean at 14.2 minutes per ticket with a standard deviation of 7.7 minutes. A test is conducted at 1% level of significance to conclude if the company's support performance is better than the industry standard or not. a. Calculate the value of the the appropriate test statistic for this test. Answer rounded to at least 2 decimal places. b. Determine the tabulated critical value for this test. Only write the absolute value (without +/- sign) Answer rounded to at least 3 decimal places. c. Determine the p-value for this test. Answer in exact fraction or rounded to at least 4 decimal places Activa
A customer service company wants to know if their support agents are performing on par with industry standards. According to a report, the standard mean resolution time is 18 minutes per ticket. A sample of 19 were randomly chosen and found that the sample group has a mean at 14.2 minutes per ticket with a standard deviation of 7.7 minutes. A test is conducted at 1% level of significance to conclude if the company's support performance is better than the industry standard or not. a. Calculate the value of the the appropriate test statistic for this test. Answer rounded to at least 2 decimal places. b. Determine the tabulated critical value for this test. Only write the absolute value (without +/- sign) Answer rounded to at least 3 decimal places. c. Determine the p-value for this test. Answer in exact fraction or rounded to at least 4 decimal places Activa
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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