A customer service company wants to know if their support agents are performing on par with industry standards. According to a report, the standard mean resolution time is 18 minutes per ticket. A sample of 19 were randomly chosen and found that the sample group has a mean at 14.2 minutes per ticket with a standard deviation of 7.7 minutes. A test is conducted at 1% level of significance to conclude if the company's support performance is better than the industry standard or not. a. Calculate the value of the the appropriate test statistic for this test. Answer rounded to at least 2 decimal places. b. Determine the tabulated critical value for this test. Only write the absolute value (without +/- sign) Answer rounded to at least 3 decimal places. c. Determine the p-value for this test. Answer in exact fraction or rounded to at least 4 decimal places Activa

MATLAB: An Introduction with Applications
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Author:Amos Gilat
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Chapter1: Starting With Matlab
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A customer service company wants to know if their support agents are performing on par with industry standards. According to a report, the standard
mean resolution time is 18 minutes per ticket. A sample of 19 were randomly chosen and found that the sample group has a mean at 14.2 minutes per
ticket with a standard deviation of 7.7 minutes. A test is conducted at 1% level of significance to conclude if the company's support performance is better
than the industry standard or not.
a. Calculate the value of the the appropriate test statistic for this test.
Answer rounded to at least 2 decimal places.
b. Determine the tabulated critical value for this test. Only write the absolute value (without +/- sign)
Answer rounded to at least 3 decimal places.
c. Determine the p-value for this test.
Answer in exact fraction or rounded to at least 4 decimal places.
Activa
Transcribed Image Text:A customer service company wants to know if their support agents are performing on par with industry standards. According to a report, the standard mean resolution time is 18 minutes per ticket. A sample of 19 were randomly chosen and found that the sample group has a mean at 14.2 minutes per ticket with a standard deviation of 7.7 minutes. A test is conducted at 1% level of significance to conclude if the company's support performance is better than the industry standard or not. a. Calculate the value of the the appropriate test statistic for this test. Answer rounded to at least 2 decimal places. b. Determine the tabulated critical value for this test. Only write the absolute value (without +/- sign) Answer rounded to at least 3 decimal places. c. Determine the p-value for this test. Answer in exact fraction or rounded to at least 4 decimal places. Activa
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