A customer is dissatisfied because the sales executive has not been able to coordinate with other departments to complete the purchase order. Do you think it is the responsibility of the sales people to interact with other departments and act as a one stop solution? What activities sales executive should coordinate on their cross functional linkages.

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Chapter12: Purchasing And Supply Chain Analysis: Tools And Techniques
Section: Chapter Questions
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A customer is dissatisfied because the sales executive has not been able to coordinate with other departments to complete the purchase order. Do you think it is the responsibility of the sales people to interact with other departments and act as a one stop solution? What activities sales executive should coordinate on their cross functional linkages.

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