A cause analysis of 100 customer complaints in a fast food restaurant showed the following distribution. The numbers in the last row are the demerit ratings per complaint and repre- sent the seriousness of the complaint. (A = stale/spoiled meat, B = stale/spoiled veggies, C = excessive wait, D = unclean eating area/rest rooms, E = surly/incompetent order takers.) 4.5 %3D Cause A E No. of Complaints Demerit Rating 15 25 10 45 4 3 1 Make a Pareto chart for no. of complaints and total demerit score. List in order the causes which account for at least 80% of the problems in each case, and hence should be addressed first.

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
icon
Related questions
Question

7

A cause analysis of 100 customer complaints in a fast food restaurant showed the following
distribution. The numbers in the last row are the demerit ratings per complaint and repre-
sent the seriousness of the complaint. (A = stale/spoiled meat, B = stale/spoiled veggies, C
= excessive wait, D = unclean eating area/rest rooms, E = surly/incompetent order takers.)
4.5
%3D
Cause
A
E
No. of Complaints
Demerit Rating
15
25
10
45
4
3
1
Make a Pareto chart for no, of complaints and total demerit score. List in order the causes
which account for at least 80% of the problems in each case, and hence should be addressed
first.
Transcribed Image Text:A cause analysis of 100 customer complaints in a fast food restaurant showed the following distribution. The numbers in the last row are the demerit ratings per complaint and repre- sent the seriousness of the complaint. (A = stale/spoiled meat, B = stale/spoiled veggies, C = excessive wait, D = unclean eating area/rest rooms, E = surly/incompetent order takers.) 4.5 %3D Cause A E No. of Complaints Demerit Rating 15 25 10 45 4 3 1 Make a Pareto chart for no, of complaints and total demerit score. List in order the causes which account for at least 80% of the problems in each case, and hence should be addressed first.
Expert Solution
steps

Step by step

Solved in 3 steps with 2 images

Blurred answer
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman