A call center has 60 employees on‐line, each of whom make one phone call every 3 min on average, and talk on average for 2 min. Each call costs 15¢
A call center has 60 employees on‐line, each of whom make one phone call every 3 min on average, and talk on average for 2 min. Each call costs 15¢
Computer Networking: A Top-Down Approach (7th Edition)
7th Edition
ISBN:9780133594140
Author:James Kurose, Keith Ross
Publisher:James Kurose, Keith Ross
Chapter1: Computer Networks And The Internet
Section: Chapter Questions
Problem R1RQ: What is the difference between a host and an end system? List several different types of end...
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- A call center has 60 employees on‐line, each of whom make one phone call every 3 min on average, and talk on average for 2 min. Each call costs 15¢.
- What is the total traffic in erlangs?
- How many circuits are required for a GoS of 1%?
- How much should the yearly (250 working days, 8 working hours a day) lease price be for the company to make a 50% saving in its telephone bills over the first 3 years?
Assume the lease set‐up fee of $30,000 should be paid over a period of 3 years.
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