A bank branch located in a commercial district of a city has the business objective of developing an improved process for serving customers during the noon-to-1:00 p.m. lunch period. The waiting time, in minutes, is defined as the time the customer enters the line to when he or she reaches the teller window. Data collected from a sample of 25 customers during this hour are stored as follows: 4.30 5.55 3.02 5.13 3.07 2.34 3.54 3.20 4.50 6.15 1.38 5.12 6.26 6.19 4.89 3.34 3.74 5.10 4.50 4.80 5.13 2.17 3.82 4.05 4.80 1. Compute the mean, median, and mode. 2. Compute the variance, standard deviation, range, coefficient of variation, and Z scores. 3. Are there any outliers? Explain. 4. As a customer walks into the branch office during lunch hour, she asks the branch manager how long she can expect to wait. The branch manager replies, "Almost certainly less than five minutes." On the basis of the result of (1) and (2), evaluate the accuracy of this statement.

MATLAB: An Introduction with Applications
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Author:Amos Gilat
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Chapter1: Starting With Matlab
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A bank branch located in a commercial district of a city has the business objective of developing an
improved process for serving customers during the noon-to-1:00 p.m. lunch period. The waiting time,
in minutes, is defined as the time the customer enters the line to when he or she reaches the teller
window. Data collected from a sample of 25 customers during this hour are stored as follows:
4.30 5.55 3.02 5.13 3.07
2.34
3.54 3.20
4.50 6.15
1.38 5.12 6.26 6.19 4.89
5.13
3.34 3.74 5.10 4.50 4.80
2.17 3.82 4.05 4.80
1. Compute the mean, median, and mode.
2. Compute the variance, standard deviation, range, coefficient of variation, and Z scores.
3. Are there any outliers? Explain.
4. As a customer walks into the branch office during lunch hour, she asks the branch manager how
long she can expect to wait. The branch manager replies, "Almost certainly less than five
minutes." On the basis of the result of (1) and (2), evaluate the accuracy of this statement.
Transcribed Image Text:A bank branch located in a commercial district of a city has the business objective of developing an improved process for serving customers during the noon-to-1:00 p.m. lunch period. The waiting time, in minutes, is defined as the time the customer enters the line to when he or she reaches the teller window. Data collected from a sample of 25 customers during this hour are stored as follows: 4.30 5.55 3.02 5.13 3.07 2.34 3.54 3.20 4.50 6.15 1.38 5.12 6.26 6.19 4.89 5.13 3.34 3.74 5.10 4.50 4.80 2.17 3.82 4.05 4.80 1. Compute the mean, median, and mode. 2. Compute the variance, standard deviation, range, coefficient of variation, and Z scores. 3. Are there any outliers? Explain. 4. As a customer walks into the branch office during lunch hour, she asks the branch manager how long she can expect to wait. The branch manager replies, "Almost certainly less than five minutes." On the basis of the result of (1) and (2), evaluate the accuracy of this statement.
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