_____17. The tendencies of a Type A personality include a preoccupation with themselves and a dissatisfaction with life.

_____17. The tendencies of a Type A personality include a preoccupation with themselves and a dissatisfaction with life.

_____18. Potential interpersonal barriers to communication include noise.

_____19. Goal conflict occurs when two or more desired or expected outcomes are incompatible.

_____ 20. Free Question

_____21. Intrapersonal conflict occurs within or between individuals and often involves some form of goal, cognitive or affective conflict.

_____22. Accurate interpersonal communication occurs when the message intended by the sender is the same as the message understood and interpreted by the receiver.

_____23. Power is a dynamic relationship that changes as situations and individuals change.

_____24. One difference between the terms “power” and “authority” is that power is something formally granted by the organization.

_____25. Authority refers to power legitimated by being both organizationally granted and accepted by employees as being right and proper.

_____26. A manager who control the allocation of merit pay raises in a department has reward power over the employees in that department.

_____27. Referent power is an individual’s ability to influence other’s behavior because of recognized skills, talents, or specialized knowledge.

_____28. The power of lower level employees usually stems from structural or situational sources.

Part 2 - Multiple Choice

_____29. Which of the following is not one of the four primary factors which determine whether an individual experiences stress:

1. The person’s perception of the situation b. The person’s past experiences
2. The presence or absence of reinforcement d. Individual differences with regard to stress

_____30. Which of the following is not one of the principal sources of work stress:

1. Workload b. Job conditions c. career development            d. Salary

_____31. The term _________ describes the situation in which the employee is uncertain about the assigned job duties and responsibilities.

1. Role conflict b. Role ambiguity c. Role overload          d. Overtasking

_____32. Which of the following may lead to problems such as depression.

1. Work stress b. Work-family conflict c. Family member stress
2. All of the above may lead to such problems

_____33. The effects of work stress occur in three main areas:

1. Physiological, emotional and behavioral
2. Psychological, emotional and behavioral
3. Physical, emotional and intellectual
4. Physical, psychological and behavioral

_____34. Breathing difficulties would be an example of a(n) ________ effect of stress.

1. Physiological b. Emotional c. Behavioral               d. None of the above

_____35. As stress increases from low, to moderate, to high, performance tends to:

1. Decrease b. Increase c. Increase, then decrease
2. Decrease, then increase

_____36. Which of the following is not one of the tendencies of the Type A personality which tend to cause stress or make stressful situations worse:

1. Being laid back b. A chronic sense of time urgency
2. Competitiveness and hostility

_____37. The opposite of the Type A personality is:

1. The hardy personality b. The type Z personality
2. The Type B personality d. None of the above

_____38. A person who directs the work of employees and is responsible for results is referred to as a

1. Foreperson b. Supervisor c. Manager                  d. Leader