_____17. The tendencies of a Type A personality include a preoccupation with themselves and a dissatisfaction with life.
_____17. The tendencies of a Type A personality include a preoccupation with themselves and a dissatisfaction with life.
_____18. Potential interpersonal barriers to communication include noise.
_____19. Goal conflict occurs when two or more desired or expected outcomes are incompatible.
_____ 20. Free Question
_____21. Intrapersonal conflict occurs within or between individuals and often involves some form of goal, cognitive or affective conflict.
_____22. Accurate interpersonal communication occurs when the message intended by the sender is the same as the message understood and interpreted by the receiver.
_____23. Power is a dynamic relationship that changes as situations and individuals change.
_____24. One difference between the terms “power” and “authority” is that power is something formally granted by the organization.
_____25. Authority refers to power legitimated by being both organizationally granted and accepted by employees as being right and proper.
_____26. A manager who control the allocation of merit pay raises in a department has reward power over the employees in that department.
_____27. Referent power is an individual’s ability to influence other’s behavior because of recognized skills, talents, or specialized knowledge.
_____28. The power of lower level employees usually stems from structural or situational sources.
Part 2 - Multiple Choice
_____29. Which of the following is not one of the four primary factors which determine whether an individual experiences stress:
- The person’s perception of the situation b. The person’s past experiences
- The presence or absence of reinforcement d. Individual differences with regard to stress
_____30. Which of the following is not one of the principal sources of work stress:
- Workload b. Job conditions c. career development d. Salary
_____31. The term _________ describes the situation in which the employee is uncertain about the assigned job duties and responsibilities.
- Role conflict b. Role ambiguity c. Role overload d. Overtasking
_____32. Which of the following may lead to problems such as depression.
- Work stress b. Work-family conflict c. Family member stress
- All of the above may lead to such problems
_____33. The effects of work stress occur in three main areas:
- Physiological, emotional and behavioral
- Psychological, emotional and behavioral
- Physical, emotional and intellectual
- Physical, psychological and behavioral
_____34. Breathing difficulties would be an example of a(n) ________ effect of stress.
- Physiological b. Emotional c. Behavioral d. None of the above
_____35. As stress increases from low, to moderate, to high, performance tends to:
- Decrease b. Increase c. Increase, then decrease
- Decrease, then increase
_____36. Which of the following is not one of the tendencies of the Type A personality which tend to cause stress or make stressful situations worse:
- Being laid back b. A chronic sense of time urgency
- Competitiveness and hostility
_____37. The opposite of the Type A personality is:
- The hardy personality b. The type Z personality
- The Type B personality d. None of the above
_____38. A person who directs the work of employees and is responsible for results is referred to as a
- Foreperson b. Supervisor c. Manager d. Leader
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