79360 (A) You have taken charge as a Vice President Change Management in a very larger American Software Product Development Organization. Your initial assessment has revealed that more than 50 percent changes are done under "Emergency and Critical Category". What is your inference on this? How would you go about changing this scenario as your CEO is so concerned about the absence of a strong Change Management Process? (B) Service Desk is a function and not a process. Justify your answer. (C) You have been asked by the Software Change Configuration Board to present 4 Problem Management Process metrics. What would be your recommendations?

Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
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79360
(A) You have taken charge as a Vice President Change Management in a very larger American Software Product Development
Organization. Your initial assessment has revealed that more than 50 percent changes are done under "Emergency and Critical Category".
What is your inference on this? How would you go about changing this scenario as your CEO is so concerned about the absence of a strong
Change Management Process? (
(B) Service Desk is a function and not a process. Justify your answer.
(C) You have been asked by the Software Change Configuration Board to present 4 Problem Management Process metrics. What would be
your recommendations?
C
Transcribed Image Text:79360 (A) You have taken charge as a Vice President Change Management in a very larger American Software Product Development Organization. Your initial assessment has revealed that more than 50 percent changes are done under "Emergency and Critical Category". What is your inference on this? How would you go about changing this scenario as your CEO is so concerned about the absence of a strong Change Management Process? ( (B) Service Desk is a function and not a process. Justify your answer. (C) You have been asked by the Software Change Configuration Board to present 4 Problem Management Process metrics. What would be your recommendations? C
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