55. The mail order firm of L. L. Pea receives an averageof 200 calls per hour, where times between calls areexponentially distributed. It takes an L. L. Pea operatoran average of three minutes to handle a call. If a callergets a busy signal, L. L. Pea assumes that he or she willcall a competing mail-order company, and L. L. Pea willlose an average of $30 in profit. The cost of keeping aphone line open is $9 per hour. How many operatorsshould L. L. Pea have on duty? Use simulation to answerthis question. Does the answer depend on whether theservice times are exponentially distributed?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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55. The mail order firm of L. L. Pea receives an averageof 200 calls per hour, where times between calls areexponentially distributed. It takes an L. L. Pea operatoran average of three minutes to handle a call. If a callergets a busy signal, L. L. Pea assumes that he or she willcall a competing mail-order company, and L. L. Pea willlose an average of $30 in profit. The cost of keeping aphone line open is $9 per hour. How many operators
should L. L. Pea have on duty? Use simulation to answerthis question. Does the answer depend on whether theservice times are exponentially distributed?

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