5-16 Refer to Table 5-7 and the patient satisfaction survey form with 22 items. Patientswere asked to rate their perceived level of satisfaction on a five-point ordinal Likertscale as shown. Additionally, patients were asked to rate the importance of each itemon a five-point ordinal Likert scale, using a rating of 1 to indicate "not important atall" to a rating of 5 indicating "very important." The median rating scores forboth perceived satisfaction and importance for each of the 22 items are shown inTable 5-17. Construct an overall analysis to advise management on strategic andoperational plans.TABLE 5-17Item Number I 2 34 S 678 9 10 11 12 13 14 15 16 17 18 19 20 21 22Median1.5 1.5 4 3.5 1.5 1 15 2 3.5 2 1.5 1.5 1.5 4.5 3 4.5 44 3.5 2.5 1 IsarisfactionratingMedianimportancenating43 2.5 2 2 1.5 4.5 4 3 4.5 3.5 3.5 4.5 5 5 4 4.5 4.55 45 4.5 3.5 Rating12345ItemsFacility related1. Cleanliness of room2. Bed and other furniture3. Climate control4. Noise level during night5. Linen service6. Ease of viewing TV7. Taste and temperature of mealsTimeliness of operations8. Waiting time at registration9. Time to occupy bed10. Waiting time prior to being seen by a physician11. Timeliness of nurse visits12. Waiting time to be checked outService nonconformities13. Errors in billing statements14. Incorrect medication15. Untimely medication16. Pain managementBehavioral characteristics17. Responsiveness of physicians18. Empathy of physician19. Physician communication clarity20. Friendliness of staff21. Patience of staff22. Cheerfulness of staff

From the given information, Consider, X = Median satisfaction rating and Y = Median Importance…

Answered: 5-16 Refer to Table 5-7 and the patient…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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