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5-16 Refer to Table 5-7 and the patient satisfaction survey form with 22 items. Patients were asked to rate their perceived level of satisfaction on a five-point ordinal Likert scale as shown. Additionally, patients were asked to rate the importance of each item on a five-point ordinal Likert scale, using a rating of 1 to indicate "not important at all" to a rating of 5 indicating "very important." The median rating scores for both perceived satisfaction and importance for each of the 22 items are shown in Table 5-17. Construct an overall analysis to advise management on strategic and operational plans. TABLE 5-17 Item Number I 2 3 4 56 7 8 9 10 1I 12 13 14 15 16 17 18 19 20 21 22 Median 15 1.5 4 3.5 1.5 I 15 2 3.52 1.5 15 15 4.5 3 4.5 4 4 3.5 2.5 1 satisfaction rating Median importance 43 2.5 2 2 1.5 4.5 4 3 4.5 3.5 3.5 4.5 5 5 4 4.5 4.55 45 4.5 3.5

5-16 Refer to Table 5-7 and the patient satisfaction survey form with 22 items. Patients were asked to rate their perceived level of satisfaction on a five-point ordinal Likert scale as shown. Additionally, patients were asked to rate the importance of each item on a five-point ordinal Likert scale, using a rating of 1 to indicate "not important at all" to a rating of 5 indicating "very important." The median rating scores for both perceived satisfaction and importance for each of the 22 items are shown in Table 5-17. Construct an overall analysis to advise management on strategic and operational plans. TABLE 5-17 Item Number I 2 3 4 56 7 8 9 10 1I 12 13 14 15 16 17 18 19 20 21 22 Median 15 1.5 4 3.5 1.5 I 15 2 3.52 1.5 15 15 4.5 3 4.5 4 4 3.5 2.5 1 satisfaction rating Median importance 43 2.5 2 2 1.5 4.5 4 3 4.5 3.5 3.5 4.5 5 5 4 4.5 4.55 45 4.5 3.5

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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5-16 Refer to Table 5-7 and the patient satisfaction survey form with 22 items. Patients were asked to rate their perceived level of satisfaction on a five-point ordinal Likert scale as shown. Additionally, patients were asked to rate the importance of each item on a five-point ordinal Likert scale, using a rating of 1 to indicate "not important at all" to a rating of 5 indicating "very important." The median rating scores for both perceived satisfaction and importance for each of the 22 items are shown in Table 5-17. Construct an overall analysis to advise management on strategic and operational plans. TABLE 5-17 Item Number I 2 34 S 678 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Median 1.5 1.5 4 3.5 1.5 1 15 2 3.5 2 1.5 1.5 1.5 4.5 3 4.5 4 4 3.5 2.5 1 I sarisfaction rating Median importance nating 43 2.5 2 2 1.5 4.5 4 3 4.5 3.5 3.5 4.5 5 5 4 4.5 4.55 45 4.5 3.5
Transcribed Image Text:5-16 Refer to Table 5-7 and the patient satisfaction survey form with 22 items. Patients were asked to rate their perceived level of satisfaction on a five-point ordinal Likert scale as shown. Additionally, patients were asked to rate the importance of each item on a five-point ordinal Likert scale, using a rating of 1 to indicate "not important at all" to a rating of 5 indicating "very important." The median rating scores for both perceived satisfaction and importance for each of the 22 items are shown in Table 5-17. Construct an overall analysis to advise management on strategic and operational plans. TABLE 5-17 Item Number I 2 34 S 678 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Median 1.5 1.5 4 3.5 1.5 1 15 2 3.5 2 1.5 1.5 1.5 4.5 3 4.5 4 4 3.5 2.5 1 I sarisfaction rating Median importance nating 43 2.5 2 2 1.5 4.5 4 3 4.5 3.5 3.5 4.5 5 5 4 4.5 4.55 45 4.5 3.5
Rating 12345 Items Facility related 1. Cleanliness of room 2. Bed and other furniture 3. Climate control 4. Noise level during night 5. Linen service 6. Ease of viewing TV 7. Taste and temperature of meals Timeliness of operations 8. Waiting time at registration 9. Time to occupy bed 10. Waiting time prior to being seen by a physician 11. Timeliness of nurse visits 12. Waiting time to be checked out Service nonconformities 13. Errors in billing statements 14. Incorrect medication 15. Untimely medication 16. Pain management Behavioral characteristics 17. Responsiveness of physicians 18. Empathy of physician 19. Physician communication clarity 20. Friendliness of staff 21. Patience of staff 22. Cheerfulness of staff
Transcribed Image Text:Rating 12345 Items Facility related 1. Cleanliness of room 2. Bed and other furniture 3. Climate control 4. Noise level during night 5. Linen service 6. Ease of viewing TV 7. Taste and temperature of meals Timeliness of operations 8. Waiting time at registration 9. Time to occupy bed 10. Waiting time prior to being seen by a physician 11. Timeliness of nurse visits 12. Waiting time to be checked out Service nonconformities 13. Errors in billing statements 14. Incorrect medication 15. Untimely medication 16. Pain management Behavioral characteristics 17. Responsiveness of physicians 18. Empathy of physician 19. Physician communication clarity 20. Friendliness of staff 21. Patience of staff 22. Cheerfulness of staff
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