14. A hair salon did a survey of 354 customers regarding satisfaction with service and type of customer. A walk-In customer B one seen no ads and not been referred. The other customers elther saw a TV ad or were referred to the salon (but not both). The re follow. Assume the sample represents the entire population of customers. Find the probability that a customer is a Not satisfied b. Not satisfied and a walk-in c Very satisfied, given referred d. Neutral or referred e. Saw add and was referred Walk-In TV Ad Referred Total 1 Not Satied 22 Ntral 43 Sutied Very Satued 252 354
14. A hair salon did a survey of 354 customers regarding satisfaction with service and type of customer. A walk-In customer B one seen no ads and not been referred. The other customers elther saw a TV ad or were referred to the salon (but not both). The re follow. Assume the sample represents the entire population of customers. Find the probability that a customer is a Not satisfied b. Not satisfied and a walk-in c Very satisfied, given referred d. Neutral or referred e. Saw add and was referred Walk-In TV Ad Referred Total 1 Not Satied 22 Ntral 43 Sutied Very Satued 252 354
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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14. A hair salon did a survey of 354 customers regarding satisfaction with service and type of customer. A walk-In customer is one who has
seen no ads and not been referred. The other customers elther saw a TV ad or were referred to the salon (but not both). The results
follow.
Assume the sample represents the entire population of customers. Find the probability that a customer is
a Not satisfied
b. Not satisfied and a walk-in
c Very satisfied, given referred
d. Neutral or referred
e. Saw add and was referred
Walk-In
TV Ad
Referred
Total
35
Not Satiled
19
11
22
40
80
Neutral
18
41
99
132
Satisied
32
31
48
107
28
Very Satiiad
152
354
97
Total
15. According to the American Management Association, most U.S. companies now test at least some employees and job applicants for drug
use. The U.S. National Institute on Drug Abuse claims that about 15% of people in the 18-25 age bracket use illegal drugs. Allyn Clark, a
21 year-old college graduate, applied for a job at the Acton Paper Company, took a drug test, and was not offered a job. He suspected
that he might have failed the drug test, even though he does not use drugs. In checking with the company's personnel department, he
found that the drug test has 99% sensitivity, which means that only 1% of drug users incorrectly test negative. Also, the test has 98%
specificity, meaning that only 2% of nonusers are incorrectly identified as drug users. Allyn felt relieved by these figures because he
believed that they reflected a very reliable test that usually provides good results. But is this really true?
The accompanying table shows data for Allyn and 1,999 other job applicants. Based on those results:
a. Find Plfalse positive); that is, find the probability of randomly selecting one of the subjects who tested positive and getting
someone who does not use drugs.
Focus
14
871 words
English (United States)

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15. According to the American Managernent Assocdation, most U.S. companies now test at least sorme employees and job applicants for drug
use. The U.S. National Institute on Drug Abuse dalms that about 15% of people in the 18-25 age bracket use illegal drugs. Allyn Clark, a
21 year-old college graduate, appled for a job at the Acton Paper Company, took a drug test, and was not offered a job. He suspected
that he might have failed the drug test, even though he does not use drugs. In checking with the company's personnel department, he
found that the drug test has 99% sensitivity, which means that only 1% of drug users incorrectly test negative. Also, the test has 98%
specificity, meaning that only 2% of nonusers are Incorrectly identified as drug users. Allyn felt releved by these figures because he
beleved that they reflected a very rellable test that usually provides good results. But is this really true?
The accompanying table shows data for Allyn and 1,999 other Job applicants. Based on those results:
a Find Pfalse positive); that is, find the probability of randomly selecting one of the subjects who tested positive and getting
someone who does not use drugs.
b. Find Pifalse negative); that is, find the probability of randomly selecting someone who tested negative and getting someone who
does use drugs.
c Are the probabilities of these wrong results low enough so that job applicants and the Acton Paper Company need not be
concerned? Explain your answers.
Drug User
Non-User
Total
34
Positive Test Result 297
Negative Test Result 3
Total
1666
Focus
Page 3 of 4
871 words
English (United States)
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Comment: As per the our company guidelines we are supposed to answer only one question. Kindly repost other question in the next question.
14) Solution:
The result of the survey is
Walk in | TV Ad | Refered | Total | |
Not satisfied | 19 | 11 | 5 | 35 |
Neutral | 18 | 22 | 40 | 80 |
Satisfied | 32 | 41 | 59 | 132 |
Very Satisfied | 28 | 31 | 48 | 107 |
Total | 97 | 105 | 152 | 354 |
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