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FINANCIAL ACCOUNTING
FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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9. You receive a call from a taxpayer who was recently laid off from his job and needs assistance negotiating a payment plan to pay taxes that are due. You think you remember from training how to identify the balance due and the steps required for taxpayers to update payment plans, but you are unsure of his next steps and responsibilities regarding the full amount that is due and a previously negotiated payment plan. Given this situation, what would you most likely do? A. Perform research to verify the balance due calculation and identify next steps and responsibilities to provide to the taxpayer. B. Put the taxpayer on hold while you ask a coworker about how to initiate an update to a payment plan, and the next steps and responsibilities. OC. Transfer the call to a coworker in your department that has been a Contact Representative longer than you and likely knows the answer. D. Calculate and inform the taxpayer of his balance due for the new payment plan and thank the taxpayer before closing the call. E. None of the above
Transcribed Image Text:9. You receive a call from a taxpayer who was recently laid off from his job and needs assistance negotiating a payment plan to pay taxes that are due. You think you remember from training how to identify the balance due and the steps required for taxpayers to update payment plans, but you are unsure of his next steps and responsibilities regarding the full amount that is due and a previously negotiated payment plan. Given this situation, what would you most likely do? A. Perform research to verify the balance due calculation and identify next steps and responsibilities to provide to the taxpayer. B. Put the taxpayer on hold while you ask a coworker about how to initiate an update to a payment plan, and the next steps and responsibilities. OC. Transfer the call to a coworker in your department that has been a Contact Representative longer than you and likely knows the answer. D. Calculate and inform the taxpayer of his balance due for the new payment plan and thank the taxpayer before closing the call. E. None of the above
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