1. What features of the appointment scheduling system were crucial in capturing “many grateful patients”? 2. What procedures were followed to keep the appointment system flexible enough to accommodate the emergency cases, and yet be able to keep up with the other patients’ appointments? 3. How were the special cases such as latecomers and no-shows handled? 4. Prepare a schedule starting at 9 A.M. for the following patients of Dr. Schafer: Johnny Appleseed, a splinter on his left thumb. Mark Borino, a new patient. Joyce Chang, a new patient. Amar Gavhane, 102.5 degree (Fahrenheit) fever. Sarah Goodsmith, an immunization. Tonya Johnston, well-baby checkup. JJ Lopez, a new patient. Angel Ramirez, well-baby checkup. Bobby Toolright, recheck on a sprained ankle. Rebecca White, a new patient. Dr. Schafer starts work promptly at 9 A.M. and enjoys taking a 15-minute coffee break around 10:15 or 10:30 A.M. Apply the priority rule that maximizes scheduling efficiency. Indicate whether or not you see an exception to this priority rule that might arise. Round up any times listed in the case study (e.g., if the case study stipulates 5 or 10 minutes, then assume 10 minutes for the sake of this problem).

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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1. What features of the appointment scheduling
system were crucial in capturing “many grateful
patients”?
2. What procedures were followed to keep the
appointment system flexible enough to accommodate the emergency cases, and yet be able to keep
up with the other patients’ appointments?
3. How were the special cases such as latecomers and
no-shows handled?
4. Prepare a schedule starting at 9 A.M. for the following patients of Dr. Schafer:
Johnny Appleseed, a splinter on his left thumb.
Mark Borino, a new patient.
Joyce Chang, a new patient.
Amar Gavhane, 102.5 degree (Fahrenheit) fever.
Sarah Goodsmith, an immunization.
Tonya Johnston, well-baby checkup.
JJ Lopez, a new patient.
Angel Ramirez, well-baby checkup.
Bobby Toolright, recheck on a sprained ankle.
Rebecca White, a new patient.
Dr. Schafer starts work promptly at 9 A.M. and
enjoys taking a 15-minute coffee break around
10:15 or 10:30 A.M.
Apply the priority rule that maximizes scheduling efficiency. Indicate whether or not you see
an exception to this priority rule that might arise.
Round up any times listed in the case study (e.g.,
if the case study stipulates 5 or 10 minutes, then
assume 10 minutes for the sake of this problem).

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