1. One of the major measures of the quality of service provided by any organization is the speed with which it responds to customer complaints. A large department store selling furniture and flooring, including wood tiling, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A sample of 50 complaints concerning wood tiling was selected during a recent year. The following data represent the number of days between the receipt of the complaint and the resolution of the complaint. 54 35 137 31 27 152 123 81 74 11 19 126 110 110 29 61 35 94 31 26 12 4 165 32 29 28 29 26 25 1 14 13 10 5 27 4 52 30 22 36 26 20 33 68 27 5 13 23 1.1 Compute the mean and median. 1.2 Compute the first quartile and third quartile. 1.3 Compute the range, interquartile range, variance and standard deviation.

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
icon
Related questions
Question
100%
1. One of the major measures of the quality of service provided by any organization is the speed
with which it responds to customer complaints. A large department store selling furniture and
flooring, including wood tiling, had undergone a major expansion in the past several years. In
particular, the flooring department had expanded from 2 installation crews to an installation
supervisor, a measurer, and 15 installation crews. A sample of 50 complaints concerning wood
tiling was selected during a recent year. The following data represent the number of days
between the receipt of the complaint and the resolution of the complaint.
54
5
35
137
31
27
152
2
123
81
74
11
19
126
110
110
29
61
35
94
31
26
12
4
165
32
29
28
29
26
25
1
14
13
10
5
27
4
52
30
22
36
26
20
33
68
27
5
13
23
1.1 Compute the mean and median.
1.2 Compute the first quartile and third quartile.
1.3 Compute the range, interquartile range, variance and standard deviation.
Transcribed Image Text:1. One of the major measures of the quality of service provided by any organization is the speed with which it responds to customer complaints. A large department store selling furniture and flooring, including wood tiling, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A sample of 50 complaints concerning wood tiling was selected during a recent year. The following data represent the number of days between the receipt of the complaint and the resolution of the complaint. 54 5 35 137 31 27 152 2 123 81 74 11 19 126 110 110 29 61 35 94 31 26 12 4 165 32 29 28 29 26 25 1 14 13 10 5 27 4 52 30 22 36 26 20 33 68 27 5 13 23 1.1 Compute the mean and median. 1.2 Compute the first quartile and third quartile. 1.3 Compute the range, interquartile range, variance and standard deviation.
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps with 2 images

Blurred answer
Similar questions
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman