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1. How would you, as Emily, deal with this situation? 2 What can Emily do to minimize the likelihood of a similar situation from reoccurring?

1. How would you, as Emily, deal with this situation? 2 What can Emily do to minimize the likelihood of a similar situation from reoccurring?

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Case 49: The Tipping lasue 129 The Tipping Issue Case Type: Head Case Main Subjects: Authority, Discipline • Emily Perkins, Lounge and Bar Manager • Laura Daley, Restaurant Server Who's Who: orry Emily," Laura said, her voice raised, "these are the same people who did not leave a Stip after I served them last week. I am not serving them!" Emily seated the party quickly in another server's section, so that the guests did not notice the incident. The Lounge got very busy suddenly, and she could not deal with the issue until the end of her shift. Emily knew that servers are paid a low hourly rate and they rely on tips. As a former server she was compassionate with the wait staff; however, she was unsure how to address this with Laura. "S SO 1. How would you, as Emily, deal with this situation? 2 What can Emily do to minimize the likelihood of a similar situation from reoccurring? Notes and Responses to Case Questions: 17 .6 10
Transcribed Image Text:Case 49: The Tipping lasue 129 The Tipping Issue Case Type: Head Case Main Subjects: Authority, Discipline • Emily Perkins, Lounge and Bar Manager • Laura Daley, Restaurant Server Who's Who: orry Emily," Laura said, her voice raised, "these are the same people who did not leave a Stip after I served them last week. I am not serving them!" Emily seated the party quickly in another server's section, so that the guests did not notice the incident. The Lounge got very busy suddenly, and she could not deal with the issue until the end of her shift. Emily knew that servers are paid a low hourly rate and they rely on tips. As a former server she was compassionate with the wait staff; however, she was unsure how to address this with Laura. "S SO 1. How would you, as Emily, deal with this situation? 2 What can Emily do to minimize the likelihood of a similar situation from reoccurring? Notes and Responses to Case Questions: 17 .6 10
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