1) . Suppose I manage the customer service/satisfaction department for my company. After analyzing the data I have determined the relationship between the number of customer service representatives (L) we have and the customer satisfaction rating (R), which is provided below: R = 50 + 6L - .6L2 a. Graph this function. What is the intercept and slope of this equation, and provide interpretations of both these within the context of this problem. b. Does this functional form seem reasonable? Explain. c. What level of representatives (L) would maximize the customer satisfaction rating (R)? What is the value of that maximum rating? Show all your work and explain the economics behind the steps
1) . Suppose I manage the customer service/satisfaction department for my company. After
analyzing the data I have determined the relationship between the number of customer
service representatives (L) we have and the customer satisfaction rating (R), which is provided below:
R = 50 + 6L - .6L2
a. Graph this function. What is the intercept and slope of this equation, and provide interpretations of both these within the context of this problem.
b. Does this functional form seem reasonable? Explain.
c. What level of representatives (L) would maximize the
customer satisfaction rating (R)? What is the value of that maximum rating? Show all your work and explain the economics behind the steps!
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