. At the Franklin Post Office, patrons wait in a singleline for the first open window. On average, 100 patronsenter the post office per hour, and each window canserve an average of 45 patrons per hour. The postoffice estimates a cost of $0.10 for each minute apatron waits in line and believes that it costs $20 perhour to keep a window open. Interarrival times andservice times are exponential.a. To minimize the total expected hourly cost, howmany windows should be open?b. If the post office’s goal is to ensure that at most 5%of all patrons will spend more than five minutes inline, how many windows should be open?

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Author:Amos Gilat
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. At the Franklin Post Office, patrons wait in a single
line for the first open window. On average, 100 patrons
enter the post office per hour, and each window can
serve an average of 45 patrons per hour. The post
office estimates a cost of $0.10 for each minute a
patron waits in line and believes that it costs $20 per
hour to keep a window open. Interarrival times and
service times are exponential.
a. To minimize the total expected hourly cost, how
many windows should be open?
b. If the post office’s goal is to ensure that at most 5%
of all patrons will spend more than five minutes in
line, how many windows should be open?

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