Assignment #1 - Healthcare Organizations
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School
Norfolk State University *
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Course
501
Subject
Medicine
Date
Dec 6, 2023
Type
docx
Pages
4
Uploaded by UltraUniverse12712
Tyrell Murphy
HCA-501-90-231
Healthcare Organizations
College of Science, Engineering and Technology
Assignment #1
Dr. Douglas-Cooke
9/10/2023
1.
The definition of Excellence in Patient Care is “when every patient care act is the right thing, only
the right thing and delivered as soon as the patient needs it, creating the best possible outcome for
every patient” (White & Griffith, 2019). According to White & Griffith (2019) and Academy of
Medicine (2000) there are six criteria for excellence in patient care: safe, effective, and patient
centered, timely, efficient, equitable. These six criteria are targets for making sure the patient has
the best outcome. Care should be safe where there are no accidents or errors (Academy of
Medicine, 2000). Care should be effective where the patients’ diseases and conditions are fully
and accurately diagnosed (Academy of Medicine, 2000). Care should be patient centered where
the patient’s needs and goals are established with the patient and the family (Academy of
Medicine, 2000). Care should be timely without avoidable delay (Academy of Medicine, 2000).
Care is efficient and the previous four criteria are achieved at minimum cost (Academy of
Medicine, 2000). Care is equitable which means the first five criteria are achieved regardless of
patient’s national or ethnic background, geographical location, age, gender or income (Academy
of Medicine, 2000).
2.
According to Young & Smith (2022), in the article
Standards and Evaluation of Healthcare
Quality, Safety, and Person-Centered Care
, it talks about the factors that contribute to healthcare
quality, tools used in delivering quality in other industries that are not regularly used by
healthcare professionals and healthcare managers, the bodies that regulate and promote quality, as
well as the tools for achieving consensus in healthcare teams. Young & Smith (2022) state that
healthcare quality includes all factors contributing to patients’ healthcare status and their
acceptance of the care received which includes hard, factual outcomes, such as mortality and
morbidity complications, and soft outcomes such as patient experience. Many bodies regulate or
promote quality in healthcare. National standards in the U.S. are determined by the federal
legislature, the federal courts, the President, and the organizations that report to these entities
(primarily the President) which include the US Department of Health and Human Services
(DHHS) that also include the Food and Drug Administration (FDA), the Centers for Disease
Control (CDC), the Centers for Medicare & Medicaid Services and the Agency of Healthcare
Research and Quality (AHRQ) (Young & Smith, 2022). Independent agencies such as the Joint
Commission (TJC) also create and oversee HCO quality of Standards (Young & Smith, 2022).
5.
“Excellence in Population Health” is also measured and benchmarked, but the measures are of
population, not patients (White & Griffith, 2019).
Population Health is measured by the incidence
and prevalence of disease, disability, or premature loss of life (White & Griffith, 2019). Excellence in
Population Health can be assumed to have the same six criteria as Excellence in Patient Care.
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References
Kohn, L. T., J.M. Corrigan, and M.S. Donaldson (eds.). 2000.
To Err is Human: Building a Safer Health
System.
Washington D.C: National Academies Press.
White, K.W. & Griffith, J.R. (2019).
The Well Managed Healthcare Organization.
Health Administration
Press.
Young, M. & Smith, M. A. (2022).
Standards and Evaluation of Healthcare Quality, Safety, and Person-
Centered Care.
In: StatPearls [Internet]. StatPearls Publishing;
https://www.ncbi.nlm.nih.gov/books/NBK576432/