Understanding Organizational Communication: Key Concepts and Models

Question 1 1 / 1 pts True or False: Mental models are theories people hold about specific systems in the world and their expected behavior. True False Correct! Mental models are theories individuals hold about specific systems. Question 2 1 / 1 pts With the top-down information flow, decisions are made and ______________ is received. criticism financial gain feedback Correct! Information flow results in feedback. Question 3 1 / 1 pts True or False: Information flows through organizations in unpredictable ways. True False Correct! Information flows in predictable ways. Question 4 1 / 1 pts True or False: In order to communicate effectively, leaders must develop an understanding of communication within organizations. True False Correct! Leaders need to fully understand organizational communication to ensure effective practices. Question 5

1 / 1 pts True or False: It is less important to know the right way to lead than it is to know your right way to lead. True False Correct! Leaders must find their own right way to lead. Question 6 1 / 1 pts Effective communication ______________. strengthens organizations improves relationships increases stakeholder motivation all of the above Correct! Effective communication results in organizations that are strengthened, with motivated stakeholders and improved relationships. Question 7 1 / 1 pts Which of the following is demonstrated by influential leaders? nourishing their egos confidence and commitment breach of agreements shifting blame to others Correct! Leaders demonstrate confidence and commitment in what they believe and what they do. Being an influential leader means learning who you are and what you stand for, and then having the courage to act. Question 8 1 / 1 pts Which of the following is an example of an ethical pressure that challenges the ability of leaders to do the right thing? showing respect to each individual meeting the demands of vendors or business partners

possessing humility encouraging and developing others Correct! Pressures to cut costs, increase profits, meet the demands of vendors or business partners, and look successful can all contribute to ethical lapses. All leaders want their organizations to appear successful, and they can sometimes do the wrong thing just so they will look good to others. Question 9 1 / 1 pts Often organizational information travels _________________________ . down to the employees from the top up from the employees to the top by rumors via newsletters to the employees Correct! Information is often transmitted from the top down. Question 10 1 / 1 pts Which of these is not a communication model? linear model transactional model interactional model nonlinear model Correct! Communication models include linear, transactional, and interactional.

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