MGT435 Week 2 Discussion 1

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435

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Management

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Nov 24, 2024

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What and How to Change [WLOs: 1, 2] [CLOs: 2, 3] Prior to beginning this discussion, review Chapter 2 of the text concentrating on sections 2.3, 2.4, and 2.5. In addition, review the article Why Is Change Important in an Organization? Links to an external site. Diagnosing the need for change within an organization is often complex. This should always be the first step in identifying the change needed and the process for change facilitation. For this discussion, test your knowledge and understanding of the various change approaches. The assessment model described in section 2.3 of the text provides a template for determining what changes need to be made.  Describe the assessment model.  Explain how the model is important in determining what to change. After deciding what needs to be changed, it is time to determine how the change will occur.  Compare and contrast the appreciative inquiry approach and the action research approach.  Define the unique characteristics of each approach.  Describe where they would best fit in an ethical change process. Your initial post must be at least 250 words in length. Support your analysis with a minimum of 2 Scholarly, Peer-Reviewed, and Other Credible Sources Links to an external site. in addition to the article and the textbook. Properly format your references Links to an external site. and cite ( APA: Citing Within Your Paper Links to an external site. ) your Scholarly, Peer-Reviewed, and Other Credible Sources Links to an external site. . Guided Response: Review several of your peers’ posts. Discuss their findings as compared to your analysis. Responses should be substantive and further the discussion points. Respond to at least two of your classmates’ posts by Day 7.

Hi class, Describe the assessment model. An assessment model is used by companies to address change needed either development, transitional or transformational. Once the change is identified, the level of intervention is addressed. Level of intervention can be the overhaul of an organization, groups/departments, or individual/positions. The next step is to determine the presenting issues. The wide range of presenting stem from strategic planning to leadership and all the way down the morale of employees. Our textbook describes six categories (Weiss, 2021, Fig. 2.4) that can either be stand-alone issues or a mix of issues. Explain how the model is important in determining what to change. The importance of change and the use of an assessment model provides companies with the information needed to navigate through the volatile marketplace. The model used determines if change needs to be made with products and services, management, restructuring of departments, and internal processes such as technology and hiring practices. One good example of using an assessment model to determine change is cultural issues or societal issues facing companies. Diversity, Equity and Inclusion, DEI, has become part of the fabric that makes up organizations and is making its way into new hire orientation.

Figure1. Theoretical framework for leveraging diversity, equity, and inclusion to define cross-cultural performance (Feitosa, J., Hagenbuch, S., Patel, B., & Davis, A. (2022) pg. 435). In the example, organizations process to incorporate a DEI initiative could work in tandem with the assessment model to fit the type of change needed. This same model helps a company challenge the status quo. “Simply asking the question “Why?” can lead to new ideas and new innovations…” (Contributor, (2020). Compare and contrast the appreciative inquiry approach and the action research approach. In comparison, appreciative inquiry (AI) and action research (AR) approaches the planning process for change is recognizing what needs to change, how the change will affect the current and future processes, and what is the results the organization is anticipating. The contrast of these two processes is AI is used to consider transitional changes in an organization from mergers to departmental restructuring. Action research approach is used when an organization is conducting a process or technology upgrade. Define the unique characteristics of each approach. They two approaches can achieve the same change but their processes to achieve these results are unique. Appreciative inquiry uses a four-step process known as the four Ds Model; Discovery, Dream, Design, and Deliver. Whereas the action research approach uses a detailed step by step process from identifying to presenting feedback to the client. Describe where they would best fit in an ethical change process . Woodall (1996) states that change agents follow several minimum ethical requirements when conducting an operational developmental process. Therefore, no matter operational development approach an organization utilizes, the change agents should follow the ethics policies of the organizations. Thank you. Cookie Contributor, C. (2020, July 2). Why is change important in an organization. https://smallbusiness.chron.com/change-important-organization-728.html Feitosa, J., Hagenbuch, S., Patel, B., & Davis, A. (2022). Performing in diverse settings: A diversity, equity, and inclusion approach to culture. International Journal of Cross Cultural Management, 22(3), 433– 457. https://doi.org/10.1177/14705958221136707 Weiss, J.W. (2016). Organizational change (2nd ed.). Bridgepoint Education.

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Woodall, J. (1996). Managing culture change: Can it ever be ethical? Personnel Review, 25(6), 26. https://doi.org/10.1108/00483489610148518

Hello Class, It should go without saying, but change is a very important part of successful business. The change assessment model from our required reading, Organizational Chage by Joseph Weiss (2016), outlines three types of changes, levels of intervention, and some of the key aspects of organizations that can impact or initiate a change. It says in the book, “although this figure appears sequential on paper, the connecting arrows between the dimensions are multidirectional,” however this distinction can make the model seem very disorganized because there is no precise starting or ending point. That isn’t meant to discredit the model, as the very nature of change can be convoluted. As for using it to determine what needs to change, we could start by identifying the type of change and level of intervention, then we can draw lines from the presenting issues to the functional areas of the company. That will help us focus in on change strategies that target the root causes. However, it is important to note that it doesn’t have to flow that way. Sometimes, you would need to work backward from the functional area you see an issue with, then determine the issues and change strategies. There are some major differences in appreciative inquiry approach and the action research approach. Appreciative inquiry starts with large groups of people and varied opinions, as well as a ‘dream big’ mindset focused on achieving the best possibilities. This is great for planning as a larger pool of people and backgrounds can result in better ideas and outcomes (Jones, 2017) Action research is more focused on solving a specific problem or capturing an opportunity. It is more targeted and is used after the objective is already identified.

Ethical change can range from environmental issues and social issues to workplace opportunities and overall environment. Using both of the methods above, appreciative inquiry approach and the action research approach, we can solve ethical change in different ways. Before a real problem is noticed, we could use appreciative inquiry to bring everyone together and ask, “how can we improve our company policy.” This can help solve problems before they arise. If a company noticed concerning trends, an action research approach can help target it and bring in solutions.  Dustin Jones, B. (2017) The Science Behind the Growing Importance of Collaboration. https://insight.kellogg.northwestern.edu/article/the-science- behind-the-growing-importance-of-collaboration Weiss, J.W. (2016). Organizational change (2nd ed.). Bridgepoint Education.

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MGT435 Week 2 Discussion 1

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