SITXHRM009 TASK 1 Organisational-Plans (1)

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Quaid-i-Azam University, Islamabad *

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FINANCIAL

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Management

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Nov 24, 2024

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Uploaded by ChiefLightning11606

SITXHRM009 - Lead and manage people ORGANISATIONAL PLANS Learner Name Sachin Pannu Learner’s Work Role Workplace/Organisation Type of Organisational Plan Short-term plan ☐ Medium-term plan  Long-term plan ☐ Expected Implementation Date for the Plan Organisational Plan Version 1.0 Produced 30 June 2022 © Precision RTO Resources Page 1

KPI (Key Performance Indicator) At least one KPI corresponding with the Objective. Customer Satisfaction Score (CSAT) The CSAT is a key performance indicator that measures the level of customer satisfaction with the organization's products or services. It is usually measured through surveys or feedback mechanisms. A specific KPI for the objective of increasing customer satisfaction ratings could be to achieve a CSAT score of 90% or higher within the next quarter. This KPI provides a quantifiable metric to track progress and evaluate the success of initiatives implemented to improve customer satisfaction. Add more rows as necessary Organisational Plan Version 1.0 Produced 30 June 2022 Page 2 © Precision RTO Resources OBJECTIVE Objective At least one objective corresponding to the organisational goals. Specific Measurable Achievable Realistic Timely If yes, check the box below. Increase customer satisfaction ratings by 10% within the next quarter. This objective aligns with the organizational goal of improving customer experience and is measurable and time-bound. By focusing on enhancing customer satisfaction, the organization aims to strengthen customer loyalty, improve retention rates, and ultimately drive business growth.     ☐ Add more rows as necessary

TASK Task to be completed At least one task that must be completed to achieve the Objective. Implement a customer feedback system Team responsible Which team will undertake the task? Customer Experience Team Add more rows as necessary. ACTION PLAN Task: Task title Key action steps At least one step to complete task Expected outcomes WHAT is expected? Expected Implementation Date By WHEN? Person responsible WHO will do it? Identify and evaluate different customer feedback platforms available in the market. Choose a platform that aligns with the organization's needs and requirements for collecting and analyzing customer feedback. Ensure the selected platform offers features such as survey creation, data analysis, and reporting capabilities. Obtain necessary budget and approvals for the implementation of the chosen platform. Within 2 weeks Customer Experience Team Lead Add more rows as necessary. Organisational Plan Version 1.0 Produced 30 June 2022 © Precision RTO Resources Page 3

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Organisational Plan Version 1.0 Produced 30 June 2022 Page 4 © Precision RTO Resources

EVALUATION PLAN Date of Evaluation 06/03/23 Date of Provision of Mentoring 06/03/23 Date of Provision of Coaching 06/03/23 Add more rows as necessary. END OF ORGANISATIONAL PLAN Organisational Plan Version 1.0 Produced 30 June 2022 © Precision RTO Resources Page 3

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