BSBCRT511 Project Portfolio

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Macquarie University *

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BSBITU301

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Nov 24, 2024

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BSBCRT511 DEVELOP CRITICAL THINKING IN OTHERS STUDENT VERSION PROJECT PORTFOLIO

First published 2020 RTO Works www.rtoworks.com.au hello@rtoworks.com.au 0452 157 557 © 2020 RTO Works This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information. While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au . Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.

Contents Section 1: Plan and assess critical thinking ................................................................................................ 5 Section 2: Support critical thinking ............................................................................................................. 8 Section 3: Monitor and improve critical thinking practices ........................................................................ 11 BSCRT511 PROJECT PORTOLIO 3

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Student name: Assessor: Date: 8 July 2022 Business or Community/Social group this assessment is based on: Worlducation Documentation reviewed as preparation: Report Leadership role assumed by student (e.g. Customer Services manager): Customer service manager Team using critical thinking (e.g. Customer services team): Customer service team Job role(s) requiring coaching/mentoring in critical thinking within the team (e.g. sales consultant, shipment officer, customer representative): Customer service representative BSCRT511 PROJECT PORTOLIO 4

Section 1: Plan and assess critical thinking 1. Research critical and creative thinking. Write a report (approximately two pages) including:  a summary of at least three models of critical and creative thinking  at least five characteristics of critical and creative thinking  features of critical thinking skills such as analysis, synthesis and evaluation  formal and informal organisational learning environments and systems (at least two each)  best practice approaches for instructing teams and individuals in critical thinking (at least three)  examples of how the critical thinking can be applied in the workplace (at least two)  list of what a safe critical and creative work environment includes (at least two). Make sure you access at least four sources of information, reference them correctly and attach your report to this section of the portfolio. Research Report Critical thinking can be termed as a technique for discovering new answers and assessing ones that were already recognized by other people.  a summary of at least three models of critical and creative thinking - Encouraging collaboration and communication - Allowing ample time for projects Analysis. One will seek information like "Why?" or "What the?" and How about if...? Such aid in the scrutiny of 2) Characteristics of critical thinking Rationally thinking. The approach of exploring all angles of a situation is alluded to as examination. It entails evaluating all choices as well as the repercussions of those acts. References BSCRT511 PROJECT PORTOLIO 5

https://www.roberthalf.com/blog/management-tips/7-elements-of-a-highly-creative-work-environment https://www.learnupon.com/blog/formal-and-informal-learning/ https://www.utc.edu/academic-affairs/walker-center-for-teaching-and-learning/faculty-support-and- resources/pedagogical-strategies-and-techniques/ct-ps https://www.thoughtco.com/critical-and-creative-thinking-skills-1991449 2. Assess critical thinking About the organisation Provide an overview of your chosen organisation and product/services/programs. Include:  name of the business  description of what the business does  key operational processes.  Worlducation is the company's name.  It's a non-profit organisation that makes tablet computers for elementary school kids.  Critical thinking within the organisation Identify how critical thinking is an important part of the organisation. Include:  how critical thinking is a part of the business, such as: o the vision and objectives of the organisation o assessment of the work environment  The company's aim is to see the world with zero percent illiteracy.  This policy covers the use of company credit cards as well as suggestions for dealing with the problem. - Organizational system of this company is not very supportive for the process of critical thinking even though they encourage its employees to critically think but do not provide any support options for the employees. - BSCRT511 PROJECT PORTOLIO 6

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as it relates to critical and creative thinking, including:  systems, policies and procedures supporting critical thinking  barriers to critical thinking in existing organisational systems  legislative requirements related to critical thinking and training for your chosen team.  how critical thinking is required as part of the work done by your chosen team (identified on Page 4)  list of critical thinking skills required for the employees who are going to be coached (job roles identified on Page 4). Attach relevant policies and procedures to this section of your portfolio. Plan team meeting Plan how to articulate key features of critical and creative thinking concepts to the relevant team (attach any relevant documents you create e.g. fact sheet). Develop a set of at least five questions to identify critical and creative thinking knowledge gaps for your chosen team and one of your chosen individual(s). The following are some of the questions that have been raised:  What is this supplier's return policy?  Is there a competitor to this provider, and has that competitor been considered?  Teamwork what the diverse requirements are of your team (e.g. cultural BSCRT511 PROJECT PORTOLIO 7

Plan for teamwork, including:  what the diverse requirements are of your team (e.g. cultural differences)  how you will establish connections and understanding (e.g. ice- breaker)  techniques you’ll use to negotiate, influence and elicit the views of your team. differences) Since the team is from different countries, the employees would have cultural differences and even the work ethics. Therefore, it should be informed to the employees and the team about the cultural difference and need to respect each other at all times. - Attach: Research report ☐ Policies and procedures ☐ Documents to articulate critical thinking features to team (if relevant) ☐ Documents to articulate critical thinking features to team (if relevant)  Organizational policy and procedure  Policy and procedure for critical thinking  Provision of professional development opportunities Policies and procedures Finance Authorisation Policy and Procedures Purpose of the Policy All finance transactions as noted in this policy are to be authorised by the noted authorised person prior to the transaction being undertaken. This policy is to be read in conjunction with other specific finance policies where relevant. Procedures Prior to any finance transactions being undertaken, Anna Armstrong must authorise the transaction. Use of Business Credit Card BSCRT511 PROJECT PORTOLIO 8

Purpose of the Policy This policy provides guidelines for the issue and use of business credit cards. Procedures An employee will only be issued a credit card once the Credit Card Authorisation Form has been completed. The business credit card can only be used for travel, authorised entertainment and purchases of small value expenses or equipment up to the value of $500. No cash advances are to be taken using the business credit card unless authorised by Anna Armstrong. Where a business credit card is lost or stolen, the owner of this card is to notify the Business Manager, who is responsible for notifying the issuing agency and ensuring the card is cancelled. The business credit card is not to be used for personal expenses. All holders of business credit cards are required to reconcile the monthly credit card statement to the expense form, attach all receipts for payments made on the credit card and have the expense statement authorised by Anna Armstrong. Upon completion and authorisation of the monthly expense statement, these documents are to be forwarded to the Business Manager for payment of the credit card statement. All business credit cards are to be returned to the business when the person is requested to by the Business Manager or where they are no longer an employee of the business. New Supplier Policy Purpose of the Policy All new suppliers to the business must be reviewed and accepted in accordance with this policy to ensure that the supplier service is aligned with the business objectives. BSCRT511 PROJECT PORTOLIO 9

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Section 2: Support critical thinking Knowledge gaps Summarise the outcomes of your team and individual meeting(s). Include:  at two critical and creative thinking knowledge gaps for your team  at least two critical and creative thinking knowledge gaps for one individual team member  team/individual’s experience of organisation’s approach to critical thinking  list of workplace problems identified in the meeting that are relevant to the team  a description of the problem chosen through negotiation at the meeting as the most pressing and relevant. Attach proof of your team and individual job role meeting(s) (e.g. video, screen recording of virtual meeting) to this section of the portfolio (if not already viewed in person by your assessor). The following are the two key critical and creative thinking knowledge gaps that will be covered at the team meeting:  Pay close attention to the issues at hand.  Critical analysis and problem-solving approaches Safe processes Use the work done in Section 1 of your Project Portfolio and the knowledge you’ve gained from the team/individual meeting(s) to develop at least two processes that create a safe environment for critical and creative thinking. The following are aspects of a safe, critical, and creative work environment:  Debate over intellectual stimulation and the creation of a workplace that encourages innovation.  Develop a work environment where employees are celebrated BSCRT511 PROJECT PORTFOLIO 10

For each process, include:  a description of the process  how the process supports a safe critical and creative critical thinking environment.  description of at least three sources of information related to the process  resources required for the process to be implemented  any relevant legislative requirements. Attach proof of the developed processes and information sources to this section of the portfolio. Plan learning opportunities Use the work done in Section 1 of our Project Portfolio and the knowledge you’ve gained from the team/individual meeting(s) to plan one formal and one informal learning opportunity to address the identified knowledge gaps. For both the formal and informal learning opportunity, include:  a description of how learning will take  who the learning opportunity is aimed at (e.g. team or individual).  how the opportunity complies with organisational and legislative requirements  reason for choosing the approach  how you will collect Formal learning opportunities will involve systematic creation of learning opportunities, which will include team and individual face-to-face training.  The learning will take place in a face-to-face setting and in a methodical manner.  BSCRT511 PROJECT PORTFOLIO 11

feedback. Application Plan one opportunity for team member(s) to apply their critical thinking skills to address the workplace problem chosen at the team meeting. Include:  who will participate in the problem-solving process (i.e. which team members?)  which critical thinking skills and techniques will be applied by the team member(s)  how you will give feedback on the performance of their task  how you will collect feedback regarding the opportunity you provided. The following issues were raised at the meeting:  insufficient communication  Participation is low, and creative thinking is rare.  'Groupthink' and 'group dynamics' are two terms that come to mind while discussing group  Making decisions is becoming more difficult as a result of social loafing. The issue of communication was chosen for the conference to negotiate the development of formal and informal learning - Attach: Proof of team/individual meeting(s) (if relevant) ☒ Developed processes (x2) ☒ Proof of information sources ☒ Developed processes The following are aspects of a safe, critical, and creative work environment: Proof of information sources BSCRT511 PROJECT PORTFOLIO 12

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BSCRT511 PROJECT PORTFOLIO 13

Worlduca tion Team meeting Meeting minutes Date: 5 July 2022 Time: 8am Attended by: Trainer: Vladilena Zmyslinskaya -team member # Agenda Discussed 1 Key features of critical and creative thinking concepts Key 2 Two critical and creative thinking knowledge gaps for your team 1. Not 3 Two critical and creative thinking knowledge gaps for at least one individual team member. 1. Not 4 Team’s views and experience of the organisation’s approach to critical thinking. Team is committed to learn about the critical thinking process 5 Workplace problems that fall within the scope of the team and require further critical thinking. Not seeking for the support from the organization BSCRT511 PROJECT PORTFOLIO 14

6 The most pressing and relevant problem Not having time for the process of seeking help Signatures: Trainer’s name: Vladilena Zmyslinskaya BSCRT511 PROJECT PORTFOLIO 15

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Section 3: Monitor and improve critical thinking practices Learning opportunities reflection Summarise the outcomes of the formal and informal learning opportunities you facilitated, including:  feedback received from team member(s)  what you did well  what should be improved Attach proof of how you facilitated the learning opportunities (e.g. video, screen recording of virtual meeting, emails with instructions etc) to this section of the portfolio (if not already viewed in person by your assessor). The organised feedback for learning opportunities offered by team Application reflection Summarise the outcomes of the application opportunity you provided to team member(s), including:  feedback given to team member(s)  additional support required for teams and individuals  feedback received from team member(s)  what worked well  what should be improved Attach proof of the application opportunities you facilitated (e.g. video, screenshot of social media post etc) to this section of the The What worked well  The overall planning was very well since everything went smoothly. What should be improved  For the future similar processes, it is recommended to conduct survey from employees on the notion to develop more appropriate provision of professional development opportunity. BSCRT511 PROJECT PORTFOLIO 16

portfolio (if not already viewed in person by your assessor). Recommendations Develop recommendations for improvement in future learning. Include:  a list of two recommendations improvements to learning opportunities  development of at least one recommendation to be implemented in the future  resources required for the development of the recommendation  how the recommendation adheres to explicit organisational policies  how the recommendation adheres to implicit organisational policies  how the recommendation adheres to legislative requirements Attach proof of the developed recommendation (e.g. plan for more application opportunities) to this section of your project portfolio. The following are two suggestions for improving learning outcomes:  Creating an environment in which mutual respect is fostered. - employees would also be included in the organizational Attach: Formal learning opportunity (if relevant) ☐ Informal learning opportunity (if relevant) ☐ Application opportunity (if relevant) ☒ Developed recommendation ☐ BSCRT511 PROJECT PORTFOLIO 17

Developed recommendation The following are two suggestions for improving learning outcomes:  Creating an environment in which mutual respect is fostered.  High and unambiguous expectations must be set for job quality. Worlducation Formal Learning opportunity Meeting minutes Date: 5 July2022 Time: 9:30am Attended by BSCRT511 PROJECT PORTFOLIO 18

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# Agenda Discussed 1 Topic and format of the formal learning opportunity Topic that has been discussed in this meeting is about the formal learning opportunity that the employees would have 2 Key features of critical thinking at how to draw conclusions from the analysed information The content of the formal training session would include all the necessary knowledge of the critical thinking and similar experience of the critical thinking 3 Feedback from participants Participants have agreed to effectively participate in the formal training sessions 4 Recommendations improvements to learning opportunities Recommendations for the improvement process would be asking experts about the advice about the formal training process Signatures: BSCRT511 PROJECT PORTFOLIO 19

BSBCRT511 Project Portfolio

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