BSBPMG532 TASK 1

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Greenwich English College *

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BSBPMG532

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Management

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Nov 24, 2024

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BSBPMG532 TASK 1 Diploma of Project Management

What are the different inputs for planning quality management?  Scope baseline.  Cost performance baseline.  Schedule baseline.  Stakeholder register.  Risk register.  Organisational process assets.  Enterprise environmental factors.  There are five outputs from the plan quality process a) What is quality metrics? What is the importance of quality metrices in quality management plan? Project management metrics related to costs can prove the value of a team. For example, an on- time delivery rate or the rate of meeting SLA. Return on Investment (ROI) is a widely used metric to show this value. If a department does not produce or contribute to the measurable objectives of a company, a smart company would dissolve the department and move resources to another area that produces results. b) Explain the term ‘Quality Management Plan’ The quality management plan provides guidance on how quality will be ensured on the project through design reviews, documentation, and other protocols. It gives management and the customer a clear understanding of how quality will be maintained and what documentation they can expect (addressing quality) during the life of the project. What starting a new project, why is it mandatory to identify quality requirements in consultation with the higher authorities and implement the same in the project? Identifying potential problems before the start of a project can save the organization significant amounts of time and money. In order to look at the functional needs of the project (what the team needs to complete the project), the company must explain to the team the business needs of the project (the company's long-term strategic goals).

Problem analysis is one of the most critical stages of project planning because this stage helps to guide all subsequent analysis and decision-making. If the project does not advance past this stage with solutions that the organization can implement, the project should not go forward in its current form. What details must be included in Project Management Quality Plan? This involves identifying the quality requirements and standards for the project and product. The goal of the project quality management should be clearly shared with all stakeholders, and appropriate tasks should be delegated to those responsible.  Scope statement  Product Description  Regulations  Quality Policies Explain the purpose of following Quality Management tools, techniques and methodologies in project management:  Control Chart In statistics, Control charts are the tools in control processes to determine whether a manufacturing process or a business process is in a controlled statistical state. This chart is a graph which is used to study process changes over time. These charts are also known as Shewhart charts or process-behavior charts.  Flow-Charting Flow charts are simple diagrams that map out a process, so that you can easily communicate it to other people. You can also use them to define and analyze a process, build a step-by-step picture of it, and then standardize or improve it. A) What is quality assurance? What is the key benefit of this process? Quality assurance management refers to the processes and methods used to prevent mistakes, inconsistencies and defects in manufactured products. Preventing problems with the delivery of products or services to customers is also a core component of quality assurance management. The key benefit of this process is that it provides overall management of the project work and deliverables, thus improving the probability of project success. B) Explain the following methods of quality assurance:  Affinity Diagrams The affinity diagram is a business tool used to organize ideas and data. The tool is commonly used within project management and allows large numbers of ideas stemming from brainstorming to be sorted into groups, based on their natural relationships, for review and analysis.

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 Process decision program charts The program flowchart is a data flow that shows the data flow while writing a program or algorithm. It allows the user to explain the process quickly as they collaborate with others. ... They give commands like start, process, decision, and end, and these symbols are the crucial part of the programming flowcharts. C) List five objectives of quality audits The objective of quality audit is to verify the compliance of the department/organization to the defined Quality Management system and eh requirements of ISO 9001:2015. Also, it provides the assurance and confidence to the management that the processes of the organization are being complied. Explain in single sentence each: 1) Cause and effect diagram A Cause-and-Effect Diagram is a tool that helps identify, sort, and display possible causes of a specific problem or quality characteristic 2) Check sheet The check sheet is a form (document) used to collect data in real time at the location where the data is generated 3) Control Charts A control chart always has a central line for the average, an upper line for the upper control limit, and a lower line for the lower control limit. 4) Histogram It is often used to illustrate the major features of the distribution of the data in a convenient form. 5) Pareto chart These charts are often used to identify areas to focus on first in process improvement. 6) Scatter diagram

If the variables are correlated, the points will fall along a line or curve. The better the correlation, the tighter the points will hug the line. 7) Stratification When data from a variety of sources or categories have been lumped together, the meaning of the data can be difficult to see. a) Why is it must to identify to variance to quality metrices? Quality Metrics is measurement of quality, where companies measure performance against quality standards to determine whether they are meeting expectations.  Remedial Action  Minimise effects for future projects  Understand variance  Develop Preventative measures in project b) Explain the process that you will use to identify the root cause of the problem in project Root cause analysis (RCA) is the process of discovering the root causes of problems in order to identify appropriate solutions. RCA assumes that it is much more effective to systematically prevent and solve for underlying issues rather than just treating ad hoc symptoms and putting out fires.  Define the problem. Analyze what you see happening, and identify the precise symptoms so that you can form a problem statement.  Gather data.  Identify causal factors.  Determine the root cause(s).  Recommend and implement solutions. a) What is quality management system? A Quality Management System, or QMS, is essential for improving your business's operations and enabling it to meet the requirements of customers. Once your company is ISO certified, implementing Total Quality Management (TQM) enables you to evaluate all processes to improve efficiency and reduce waste. b) List six steps that one must take to ensure that the quality management system is maintained and produces accurate quality audit data.  greater efficiency and less waste.  better and consistent control of major business processes.

 a better understanding of customer needs.  regulation of successful working practices.  improved risk management.  increased customer satisfaction.  improved participation of employees. a) Why is it important to review processes and changes throughout the project lifestyle? Proper process helps in boosting the process. It ensures such a plan is made that is aligned with the overall strategy. Project Management is important here as, without an orderly and easily understandable process, the organization risks project failure b) Why is it important to ensure that the quality objectives remain achievable throughout the project’s life cycle? Quality management processes help to control the cost of a project, establish standards, and determine the steps to achieving and confirming those standards. Quality planning is important because neglecting quality makes it harder to deliver a successful project. Before the execution of the project, the project manager sets the standards to meet in order to qualify the project as a success. a) What is purpose of conducting Post implementation review process? The best time to conduct a Post Implementation Review is between 1 and 6 months after a project has completed. By then, the project deliverables will have been handed over to the customer and the benefits of the project will be clear. b) What is the benefit of assessing the effectiveness of quality management throughout the project? It helps an organization achieve greater consistency in tasks and activities that are involved in the production of products and services. It increases efficiency in processes, reduces wastage, and improves the use of time and other resources. It helps improve customer satisfaction. What are the seven different outputs of quality control process?  Measurements.  Validated changes.  Updates to the project management plan and project documents.  Change requests.  Lessons learned.

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 Validated deliverables. Quality control at output mainly deals with quality inspections and screening testing of components and final products. The purpose is to identify and reduce defective items before they are released for sale. The main outputs of quality planning are a quality management plan, quality metrics, quality checklists, a process improvement plan, a quality baseline, and updates to the project management plan. What are the roles and responsibilities of a quality management personnel in project management? Quality managers ensure that all company products and services meet quality standards before they go to market. Their primary responsibilities include understanding customer expectations and needs, outlining quality standards, and developing quality control processes. Quality Assurance (QA) is responsible for defining, designing, developing, and implementing a test plan. QA tests the project to confirm that it meets the design specifications outlined in the Design Document. Explain the following methods for managing continuous improvement: a) Deming Cycle or Shewhart Cycle The Plan-Do-Study-Act (PDSA) cycle is shorthand for testing a change — by planning it, trying it, observing the results, and acting on what is learned. This is the scientific method, used for action- oriented learning. b) Six Sigma Six Sigma is a set of methods and tools for business process improvement and quality management. Six Sigma aims to improve quality by finding defects, determining their cause, and improving processes to increase the repeatability and accuracy of process results Explain the following standards:  ISO 9001 ISO 9001 is the international standard for a quality management system (“QMS”). In order to be certified to the ISO 9001 standard, a company must follow the requirements set forth in the ISO 9001 Standard. The standard is used by organizations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvement.  ISO 9004 The ISO 9004:2000 standard originated as instructions for the performance improvement of

organizations. It comprises generalized rules which - if consistently applied by the management - will deliver improved results and performance of their own company a) What is purpose of Kaizen in project management? Kaizen generates small improvements as a result of coordinated continuous efforts by all employees . Kaizen events bring together a group of process owners and managers to map out an existing process and identify improvements that are within the scope of the participants b) List seven phases in Continuous cycle of Kaizen activity  Identify an opportunity  Analyse process  Develop an optimal solution  Implement the solution  Study the results  Standardize the solution  Prepare appropriate plan for the future Reference https://www.workfront.com/project-management/metrics https://the9000store.com/what-are-iso-9000-standards/what-is-iso-9001/ https://www.isixsigma.com/methodology/kaizen/kaizen-six-sigma-ensures-continuous- improvement/ https://www.projectmanagement.com/contentPages/wiki.cfm? ID=373257&thisPageURL=/wikis/373257/Kaizen-#_=_ https://www.iso.org/obp/ui/#iso:std:iso:9004:en

BSBPMG532 TASK 1

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