Explore Library & Information Databases: Student Workbook

Student Workbook BSBINS404 Search library and information databases

TAFE NSW would like to pay our respect and acknowledge Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of the Land, Rivers and Sea. We acknowledge and pay our respect to Elders, past, present and emerging of all Nations. Version: 20211124 Date created: 18 November 2021 Date modified: 08 February 2022 For queries contact: Technology and Business Services Ultimo © TAFE NSW 2022 RTO Provider Number 90003 | CRICOS Provider Code: 00591E This resource can be found in the TAFE NSW Learning Bank.

The content in this document is copyright © TAFE NSW 2022 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at time of printing: 04 January 2024. For current information please refer to our website or your teacher as appropriate.

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Contents Getting started .................................................................................................................... 5 What will I learn by completing this workbook? .................................................................... 7 What resources will I need? ................................................................................................... 8 Icon legends ............................................................................................................................ 9 Topic 1: Identify and access databases ............................................................................... 10 Overview ............................................................................................................................... 11 Identify and access available databases ............................................................................... 12 What is a database? ......................................................................................................... 12 Searching electronic databases ....................................................................................... 12 Databases in libraries ....................................................................................................... 13 Identify range of databases to use .................................................................................. 13 Activity 1: Identify and access databases ........................................................................ 17 Differentiate between databases and internet search ......................................................... 18 Databases ......................................................................................................................... 18 Internet search ................................................................................................................. 18 Differences between databases and the internet ........................................................... 19 Select databases to meet specific information needs .......................................................... 20 Activity 2: Select databases to meet specific information needs .................................... 21 Use required procedures to access databases ..................................................................... 22 Activity 3: Use required procedures to access databases ............................................... 23 Comply with copyright and licensing conditions .................................................................. 24 Intellectual property ........................................................................................................ 24 Licensing .......................................................................................................................... 24 Copyright ......................................................................................................................... 24 Conditions of access ........................................................................................................ 25 Moral rights ..................................................................................................................... 26 Additional resources ........................................................................................................ 27 Activity 4: Copyright, moral rights and intellectual property issues ............................... 28 Key learnings ........................................................................................................................ 29 Topic 1: Check your knowledge ............................................................................................ 30 How did you go? .............................................................................................................. 32 Topic 2: Construct searches ............................................................................................... 33 Overview ............................................................................................................................... 34 Conduct database searches .................................................................................................. 35 Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

Activity 5: Database searches .......................................................................................... 40 Use databases to access information ................................................................................... 41 TROVE – National Library of Australia ............................................................................. 41 State Library of NSW EResources .................................................................................... 42 Consult manuals to revise search strategies ........................................................................ 43 Activity 6: Using a database to perform a search ............................................................ 44 Key learnings ........................................................................................................................ 45 Topic 2: Check your knowledge ............................................................................................ 46 How did you go? .............................................................................................................. 48 Topic 3: Present information from database searches ........................................................ 49 Evaluate search results ......................................................................................................... 51 Additional resources ........................................................................................................ 52 Activity 7: Search and evaluate results ............................................................................ 53 Prepare and present to stakeholders ................................................................................... 54 Organise information based on customer needs ............................................................ 54 Present to stakeholders ................................................................................................... 55 Additional resources ........................................................................................................ 56 Activity 8: Present resources to stakeholders .................................................................. 57 Key learnings ........................................................................................................................ 58 Topic 3: Check your knowledge ............................................................................................ 59 How did you go? .............................................................................................................. 61 You are ready to complete assessments: Knowledge Assessment and Skills Assessment ......................................................................................................................................... 61 Answers and feedback for practice activities ..................................................................... 62 Topic 1: Identify and access databases ............................................................................ 62 Topic 2: Construct searches ............................................................................................. 69 Topic 3: Present information from database searches .................................................... 74 Appendices ....................................................................................................................... 77 Image attributions ............................................................................................................. 79 Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

Getting started Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Hi there, my name is Tracy Rae! I am the library manager at Azure Beach Public Library (ABPL) in Sydney. I am really pleased that you’re embarking on your studies (and hopefully a career) in library and information services. Throughout the course of this unit, you will be accessing the ABPL website which contains information that will greatly assist you in understanding this material and completing the activities in this workbook. To access the website, you will need your TAFE log-in details ready. (Long URL: https://share.tafensw.edu.au/share/file/e0c16888-10e6-4c4b-a728- 47b2952dc7f4/1/AzureBeachPublicLibrary.zip/index.html) I’ll be here to help you to understand everything you need to know about searching information databases when working in a library. I’ll even check in to share my tips on some of the learnings. At the end of this workbook, you’ll be able to hit the ground running! Best of luck!

What will I learn by completing this workbook? This workbook covers the unit of competency BSBINS404 - Search library and information databases. Successfully completing this unit will give you the skills and knowledge to search and analyse information from a range of bibliographic and full text databases, evaluate these against specific criteria, and then present this information to relevant stakeholders. In this workbook, you will learn how to:  identify and access databases  construct database searches  present the information and findings from the search results. Each topic includes opportunities to check your progress and understanding and will include activities that will prepare you to complete the formal assessments. There are three topics to complete within this workbook. 1. Identify and access databases. 2. Construct searches. 3. Present information from database searches. Alright, let’s get started! Important note for students The Azure Beach Public Library has been referred to as the simulated organisation throughout this student workbook. If you are studying at a campus in a classroom, your teacher will advise you which simulated organisation to refer to when working on this unit. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

What resources will I need? To complete this unit, you will need the following resources:  Azure Beach Public Library Intranet (Long URL: https://share.tafensw.edu.au/share/file/e0c16888-10e6-4c4b-a728- 47b2952dc7f4/1/AzureBeachPublicLibrary.zip/intranet.html ) or as advised by your teacher. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Icon legends You will see various icons throughout the workbook. Icon Description Practice activity Learning activities help you to gain a clear understanding of the content in this resource. It is important for you to complete these activities, as they will enhance your learning. The activities will prepare you for assessments. Self-check An activity that allows you to check your learning progress. The self-check activity gives you the opportunity to identify areas of learning where you could improve. If you identify these, you could review the relevant content or activities. Resources (required and suggested) Additional resources throughout this workbook, such as chapters from textbooks, online articles, videos, diagrams, and infographics. These are supplementary resources, which will enhance your learning experience and may help you complete the unit. Assessment task At different stages throughout the workbook, after you have completed the readings and activities, you may be prompted to complete one or more of your assessment tasks. Video Videos will give you a deeper insight into the content covered in this workbook. If you are working from a printed version, you will need to look these up using the URL (link to the video online) provided. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

Topic 1: Identify and access databases Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

Overview The digital era has fundamentally changed the way people consume information and how libraries provide information to their customers. To work in a library today or in a similar role in information services, it is essential that you learn the foundational concepts relating to identifying and accessing databases. In this topic, you will learn how to:  identify and access available databases  differentiate between databases and internet search  select databases to meet specific information needs  use required procedures to access databases  comply with copyright and licensing conditions. The activities throughout this resource will assist you in your learning. These activities do not form a part of your final assessment. However, they will contribute to your understanding of the topic area. Answers and feedback for the practice activities are provided at the end of this document. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Hi, it’s Tracy again. We’re about to get started on the first topic and I am going to show you how to identify and access databases. May I suggest you access the Azure Beach Public Library website and keep it open as you work your way through the material. (Long URL: https://share.tafensw.edu.au/share/file/e0c16888-10e6-4c4b-a728- 47b2952dc7f4/1/AzureBeachPublicLibrary.zip/index.html)

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Identify and access available databases What is a database? A database is a collection of related data that has been organised to allow efficient access to the stored information. Databases have existed for a long time. Databases can be used for many different purposes, from simple tasks like keeping a list of contacts, to more complex tasks like listing all items held in a library and providing up-to-date information about availability of items for loan. Examples of databases are mailing lists, employee files, customer files, telephone directories, catalogues, and dictionaries. Many of the information resources used and provided by libraries are databases. These can be in printed or electronic format. Databases may be held by the library or held remotely. However, they can be accessed via the Internet. Searching electronic databases Electronic databases are accompanied by computer software that has been designed to facilitate access to the records in the database. This software can provide a powerful and flexible means of information retrieval. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 In a library setting, we often get requests for information and we will need to access databases to search on their behalf. For example, a customer is travelling to North Africa and may want to research different mountain ranges. As a library technician or assistant, we will need to search online resources and direct clients to the relevant information. Don’t worry, I know what it’s like to feel really overwhelmed by the sheer volume of information out there. Research can be daunting if you don’t know where to start or what database to even look into. That’s why I’m here to guide you to the resources that you’ll need to access and find databases that are available to you.

Records in an electronic database may be quickly retrieved from the database using the specific search tools and techniques incorporated into that particular database. It is important to realise that many electronic databases are produced by different companies and therefore may use different search tools and techniques. Therefore, it is critical to check the search tools and techniques for each electronic database before you start using it. Databases in libraries Databases play an important role in the information services industry. Library databases focus on various areas of speciality. For example, an art database may contain articles or citations to articles contained in only journals or books which specialise in art. Others may be more general but will be specific to a country. It is good practice to be familiar with the more common databases in your library and the periodicals or other resources they index. There are several types of information contained in databases, which include:  abstracts of journal articles  book chapters  book reviews  dissertations  conference papers  journal articles. Identify range of databases to use There is so much information out there for information service providers to use. You must wonder where you even begin to look. One place to start is to identify a range of databases to use. Databases provide access to information across a broad range of topics and areas of interest. Academic, School, Public, State, and National Libraries all provide database access for their customers. There are also a number of subscription databases that operate on an individual or organisational pay per view subscription service. For those studying or work at an academic library, this can be a useful place to start research. Public libraries provide access to databases for members of their libraries. It is a common practice for libraries to subscribe to various databases to provide access to electronic journal articles and other EResources for their customers. Library staff may provide assistance and support to gain access to information via online databases. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

The digital era has led to an extensive range of databases available directly online. Apps can be downloaded to view EResources on mobile devices, which gives wider access to information. There are two main public libraries we will be exploring in this section. They include State Library of NSW and National Library of Australia. Let’s look at each! State Library of NSW The first main public library is the State Library of NSW. One way you can become experienced at using databases is to register with your State Library and request a reader's card. Each State Library provides access for their residents, and access can usually be facilitated via your individual Public Library membership. At NSW, the library provides a free Library card that will grant instant access to a large range of online resources including databases, specialist websites, and research guides. You can access the State Library Guide to EResources . (Long URL: https://EResources.sl.nsw.gov.au/) As you can imagine, there are many popular EResources. The most popular EResources include:  ProQuest Central (Long URL: https://EResources.sl.nsw.gov.au/proquest-central- proquest)  PressReader (Long URL: https://EResources.sl.nsw.gov.au/pressreader)  Britannica Library . (Long URL: https://EResources.sl.nsw.gov.au/britannica-library- britannica-digital-learning) Take the time to investigate the many different databases available. Familiarise yourself with each of these databases as they all contain a range of materials from scholarly journals, trade publications, magazines, books, newspapers, and more. They also cover a wide range of topics and are varied in the way they set out the available information. Remember to use the ‘Browse the A-Z list by title’ ‘by description’ and ‘by subject’. National Library of Australia The second main public library is the National Library of Australia (nla.gov.au). Similar to the State Library, you can also explore the National Library and have a look at the EResources that are available on their website. National Library of Australia database TROVE is an open access information database that provides information in a range of formats including digitised newspapers . Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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It is strongly recommended that you use the ‘Help’ icon or ‘User Guides’ in each database to gain a better understanding of their unique search features. Video This introductory video by the National Library Getting Started with the National Library of Australia 2021 (YouTube, 36:11 min) will explain the basics of accessing and using the Catalogue, EResources, and Trove and will provide you with helpful tools available to you through the website. (Long URL: https://youtu.be/WjVsFOM5EfE). TAFE NSW TAFE Library e-Resources provide students with access to a range of online databases. Log in using your student ID to search for magazines, articles, newspapers, and reference resources. (Long URL: https://tafensw.libguides.com/libraryinfoservices/EResources) See the FAQ section if you have any questions or need support from a TAFE NSW librarian to access these resources. (Long URL: https://tafensw-au.libanswers.com/) Some examples of databases you can access to gain a better understanding of the different kinds of interfaces include: 1. Information Science and Library Issues Collection (GALE) . This database includes a visual topic finder showing the interrelationship of similar subjects. (Long URL: https://www.gale.com/intl/c/information-science-and-library-issues-collection). 2. Australia New Zealand Reference Centre Plus Comprehensive Database . This database includes full text articles, magazines, newspapers, reference books and more. (Long URL: https://tafensw.libguides.com/anzrc). 3. Plantfile Online . This database includes results that are displayed in images for easy identification of relevant plants and weeds. (Long URL: https://tafensw.libguides.com/plantfile). Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Another great database you may come across on information service provider platforms is Elsevier. This database specialises in scientific, technical, and medical academic content .

Practice activity Activity 1: Identify and access databases Explore the TAFE NSW Library and Information Services: eResources . (Long URL: https://tafensw.libguides.com/libraryinfoservices/EResources). Please review the following questions carefully and answer in the spaces provided. 1. Identify and name two databases you can use. 2. Explain the type of information each of the databases have. Is it predominantly journal articles? Media articles/clips? Videos? Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Differentiate between databases and internet search Using Google to search all your enquiries may not provide the most reliable and accurate information. When conducting a search or following through on a customer’s enquiry, you must understand several aspects regarding databases and internet searches. Databases People use databases to research particular subjects. Databases can store and retrieve large amounts of structured data from libraries. Therefore, library databases allow you to efficiently search for published information through advanced search features. Databases collect information such as the author’s name, publication details and summary of the resources. The ability to enable customers to find focused and relevant results on a wide range of specific topics is essential. Internet search Like databases, search engines can also search for data and handle queries. When you search the internet, the browser uses a computer algorithm to search and selects pieces of information from the vast depths of the internet based on the key words you use. It can even search through unstructured texts! Your results are then a summary of websites and webpages found to be most relevant to what you asked for. Internet searches are a great method to understand the basics of a topic and to find information produced by government, organisations, groups, and individuals. However, the results you receive will not be as precise as compared to a database. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

Differences between databases and the internet Now that you understand both databases and internet searches, let’s draw out the key differences:  Access channel . Library databases can be accessed through search engines or a website. Some contain scholarly information on scholarly topics and are generally licenced and peer reviewed.  Reliability. Databases are more reliable than internet searches because many articles have undergone a peer review process. This makes the resources accessible via databases more credible.  Search structure. Databases can search unstructured data which is typically categorised as qualitative whilst internet searches can search structured or quantitative/numeric text. You will be given the opportunity to test your understanding of databases in the Check Your Knowledge section at the end of this topic. Video The following video by Penfield Library, titled Google Vs. Databases (YouTube, 2:56 min) will explain the differences between using library databases and Google for research and why you should use library databases to research! (Long URL: https://youtu.be/lMYZiUv47x8) Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 One way that I like to remember the difference between the two is that the Internet is like ‘free-to-air TV’ which means anyone with a TV can search. On the other hand, library databases are like specialty channels on pay-TV!

Select databases to meet specific information needs Library websites provide access to large databases of information available in electronic format, which allows customers or library staff to search for specific information. The scope and type of databases are varied and selecting databases will depend on what the specific information needs are. There are many common types of databases available in the information services industry:  Bibliographic databases index periodicals and may provide abstracts or full text access to journal articles, conference papers, or chapters of books.  Directory databases may include information about people, organisational information or research, and business data.  Library catalogues combine information in different databases to facilitate management processes to be carried out. Other main features of commonly used databases include:  Bibliographic information . This includes information such as name of publication, author and publisher. This search option provides citations for all results with different formats. Other databases only give a citation and as a result, you still need to obtain the article via the library Document Delivery Service or as an Inter-Library loan.  Downloadable records . These are files that can be saved as pdf or other format. This search option includes downloading pdf and other formats.  Full text availability . This is a complete article from a periodical and the search would take you to the full article .This search provides options for full text including the complete article from periodicals and other publications. These are particularly useful for research as customers can view the full text on their device and have the option to save the file or print the information.  Thesaurus or subject authority . This is a a vocabulary index. This search option provides users with keywords and helpful when needing to learn terms that the database uses to cover specific subjects or topics.  Allowing customers to search only one database at a time while others allow you to search a group of databases by selecting which ones are appropriate to your needs.  Emailing individual results. There are current prices that may apply to obtaining articles. Some are single user licenses while others are subscription based. If you use access databases via your Library or TAFE login, usually no cost is involved as the organisation already pays for the subscription. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity Activity 2: Select databases to meet specific information needs Please review the following questions carefully and answer in the spaces provided. 1. Name two features of commonly used databases. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 At the library, we often get multiple and varied information requests. As an information provider, you will need to know type of databases will be able to provide you with certain information.

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Use required procedures to access databases Procedures are important because they help provide consistent and effective information services. Policies, procedures and guidelines will vary from one organisation to another but will at all times enable staff to meet the criteria for information dissemination within a particular organisation. You will need to familiarise yourself with each workplace’s different policies. As an example, TAFE NSW as an organisation provides students with access to a number of general guidelines and procedures (long URL: https://tafensw.libguides.com/general ). These documents can be used to help students to understand various topics and comply with rules and regulations. The guides extend to topics such as:  accessibility  copyright  print, copy and scan support  research and referencing  technology for learning  wi-fi support. You can explore the guides and find other TAFE NSW procedures at the TAFE NSW Library Service: Home page . (Long URL: https://tafensw.libguides.com/home) Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity Activity 3: Use required procedures to access databases Please review the following questions carefully and answer in the spaces provided. 1. Head to TAFE NSW Library Guides . What specific guides will assist you when accessing databases at TAFE? (Long URL: https://tafensw.libguides.com/general) Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 At Azure Beach, we have our own policies and procedures that all library staff and customers must abide by. Take a look at the ABPL Intranet under ‘Policies and Procedures’ and familiarise yourself with all the different policies! (Long URL: https://share.tafensw.edu.au/share/file/e0c16888-10e6-4c4b-a728- 47b2952dc7f4/1/AzureBeachPublicLibrary.zip/intranet.html) An example of relevant policies include: Library Membership and Registration Policy (pdf) (Long URL: https://share.tafensw.edu.au/share/file/b5b52f4b-216b-473a-bf3e- 60658163ef7a/1/ABPL_Library-Membership-and-Registration-Policy.pdf ) Information Services Policy (pdf) (Long URL: https://share.tafensw.edu.au/share/file/b5b52f4b-216b-473a-bf3e- 60658163ef7a/1/Information%20services%20policy.pdf ) Customer Code of Conduct Policy (pdf) (Long URL: https://share.tafensw.edu.au/share/file/b5b52f4b-216b-473a-bf3e- 60658163ef7a/1/Customer%20code%20of%20conduct%20policy.pdf)

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2. Outline one reason why organisational policies and procedures are important in the library context. Comply with copyright and licensing conditions Did you know that databases are also considered intellectual property? Let’s explore why! Intellectual property Intellectual Property (IP) is the property of your mind or proprietary knowledge. It can be an invention, trademark, design, brand, or the application of your idea. Copyright, moral rights, and intellectual property issues and legislation can impact the use of information obtained from databases. This is because databases are compilations of other people’s work, so the rights of the creators of the work must be acknowledged, and libraries must pay a license fee to access databases. Licensing Databases are made available to libraries under licence from the distributors. These permissions may vary according to individual terms as to how many people may access a database at one time, and how many copies may be produced for each article per user. Copyright law states that a person may reproduce one article from a print journal for purposes of research or study. They may have more than one if the subject matter is the same. It is 10% for electronic information. These items are usually not available for Document delivery or Inter- library loan because they are available commercially, that is via a subscription to a database. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Copyright Copyright legislation has specific requirements for the provision of library services, particularly to avoid plagiarism when downloading information. Students must acknowledge the source and credit the writer with the authority of the work using correct referencing. Australian copyright law is set out in the Copyright Act 1968 (Commonwealth), including all amendments. Australian copyright law automatically applies to any copying or re-use of information in Australia, even if the owner of copyright in the work you are copying is a citizen of another country. If you are not located in Australia and you are copying digitised content from the Library's website, you must follow the copyright law of the country in which you reside. Conditions of access The State Library of NSW states explicit conditions of access and use when people wish to use their databases and EResources. (Long URL: https://EResources.sl.nsw.gov.au/access- conditions). Let’s look at some of these conditions you must abide by when using their resources: 1. Use of the databases is governed by licence agreements between the publishers and the library, and users are required to comply with the terms and conditions of the licences. 2. Use must be for private research and study purposes only. No use is allowed for business, commercial or work-related purposes. 3. A limited amount of copying or reproducing of material from the databases is usually permitted for private research and study purposes only. Users should read carefully any copyright or terms of use statements appearing within the databases and act in accordance with instructions. Where no statement restricting copying is evident, users should assume that, as a minimum requirement, they are obliged to comply with the Australian Copyright Act , also known as the Copyright Act 1968 (Cth). Information on copyright is available from the Australian Copyright Council (Long URL: www.copyright.org.au/). 4. Use is to be by the registered individual only. Access is not transferable to other parties. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 These are found in the terms and conditions when you enter a library or sign up for a membership card.

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Moral rights Australian copyright law sets out a separate and additional set of rights called moral rights. Moral rights are legal obligations in which you give credit to creators and treat their work with respect. These creators’ rights are known as ‘moral rights’. (The National Library of Australia, 2021) Under the Copyright Act 1968 (Cth), you must:  give credit to the creator  avoid stating a person is a creator of a work when they’re not  avoid doing something with a work (such as change or add to it) that would have a negative impact on the creator’s reputation. These obligations do not apply if you have the creator’s consent or if you act reasonably (as set out in the legislation). Creators have moral rights even if they do not own copyright in their work. They are distinguished from copyrights because moral rights protect the reputation and integrity of creators whilst copyrights protect the economic rights such as the communication and reproduction of work. They cannot sell or completely waive their rights, but they can give consent for certain things that may otherwise breach their moral rights. (Australian Copyright Council, 2015) Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Resources Additional resources Copyright laws can be a maze to navigate, particularly as an individual in the information services industry. Access the link that follows to understand the following: how copyright impacts how one uses the library and its resources; how to acknowledge the source; how to find copyright owners; and how to reuse works with cultural content. The National Library of Australia addresses frequently asked questions for both individuals and researchers:  About copyright | National Library of Australia (nla.gov.au) (Long URL: https://www.nla.gov.au/about-copyright ) The Australian Libraries and Archives Copyright Coalition (ALACC) is also an advocate for copyright law reform, representing the interests of libraries, archives, and information providers. It is a fantastic resource that provides online information to better understand copyright for libraries. Let’s explore some other websites which will help you solidify your understanding:  Find out more about ALACC and their role in copyright for libraries and archives (Long URL: https://alacc.org.au/).  This presentation on Copyright Essentials by ALACC shows the basics of copyright law, including what is protected, how long is it protected for, and what exceptions are there for libraries, archives, and certain users. (Long URL: https://alacc.org.au/copyright-training-essentials-slides/#:~:text=Copyright %20Essentials%20covers%20the%20basics,creative%20material%20without %20harming%20creators). Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Activity 4: Copyright, moral rights and intellectual property issues Practice activity Please review the following questions carefully and answer in the spaces provided. 1. What is the relevant legislation for Australian copyright law? 2. Outline two conditions of access for State Library of NSW. 3. Define ‘moral rights’. Explain why they can be an issue for information creators. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Key learnings The following is a summary of the information covered in this topic:  A range of databases available to information services providers can usually be found on a library’s website and on their EResources. Some examples of the databases available at the State Library of NSW include ProQuest and PressReader.  The difference between a database and internet website as sources of information are the access channels to each of the sources, the method it searches for results, and the reliability of the results.  Features of commonly used databases include bibliographic information, downloadable records, in-print status, and current prices.  Copyright, moral rights, and intellectual property issues and legislation do apply to the use of information from databases. The common rule is that users must acknowledge the source and credit the author/s or publishers using correct referencing systems. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Topic 1: Check your knowledge Please review the following questions and answer in the spaces provided. 1. You are a new library technician at ABPL. A customer approaches you and asks how they can access the library database resources on Antarctica. Review all the following steps then put them in the correct order of how the customer can access the library databases to conduct their research, by labelling each from 1 to 4. Table 1: Ordering Order Steps Direct the customer to the ABPL’s website to browse the Digital collection Ask the customer if they are a library member and sign them up if not Explain the types of databases and resources available online, and how to select based on specific information needs Direct the customer to our policy and procedures including copyright, research and referencing and internet use Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 It is important for you to complete these activities, as they will prepare you for the assessment.

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2. Review the following statements regarding databases, internet searches and intellectual property, then write true or false in the space provided. Table 2: True / False Statements True or False 1. Internet websites are just as reliable as library databases when it comes to finding information 2. Database searches tend to bring back more relevant search results 3. Moral rights are separate from copyright and exist as legal obligations 4. The material found in the library databases are not protected by copyright 3. A customer has approached you and asked what type of database should be looked to in order to find previous conference papers from the 2017 International Conference on Human Rights. What database do you recommend? Table 3: Multiple Choice # Choices Answer/s A. Directory database ☐ B. Bibliographic database ☐ Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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4. Identify which policies are relevant when accessing ABPL’s library databases/EResources. Table 4: Multiple Choice # Choices Answer/s A. Cataloguing Policy ☐ B. Access to Information Policy ☐ C. Use of Public Access to Internet and Computers Policy ☐ D. Processing Library Resources Policy ☐ Self-check How did you go? You have completed the topic on Identify and access databases . Check the boxes for the tasks you feel confident you can complete. ☐ I can identify the types of databases available to use in my work. ☐ I know the difference between database and internet searching. ☐ I know the features of commonly used databases to address particular needs. ☐ I understand the procedures to access databases. ☐ I understand the relevant copyright and intellectual property issues and legislation relevant to using databases. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Topic 2: Construct searches Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Overview As we’ve discussed already, databases are a powerful tool, and as information professionals, it is important to develop the skills and understanding of effective database searching. Now we are going to look at how to set up a search strategy to get the right results from your database search. In this topic, you will learn how to:  conduct database searches  use databases to access required information  consult manuals to refine or revise search strategies. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Conduct database searches You have probably noticed that the way we access information varies from one database to another. Now, we need take some time to investigate with how they work. A database can provide you with access to newspapers, magazines, books, maps, images, audio, video, and transcripts on many wide and varied subjects. All databases will have a search function and they all look or operate a bit differently from one another. Being able to use the specific search functions effectively is the key to obtaining the relevant information to meet your specific information needs. To set your search strategy up for success, it is important to understand how a database search works. You will be given the opportunity to test your understanding of database searches in the Check Your Knowledge section at the end of this topic. Keyword searching Are you unsure of:  the full or correct name of an author (personal or corporate)?  the exact wording of a title?  the correct subject heading, i.e. exact order of words in a heading, punctuation used in a heading, word endings, e.g., repair or repairing, etc.? A keyword search is the option to use as it searches distinctive terms in all relevant fields. For example, title keyword will search title, sub-title, series title, variant titles, etc. In keyword searching, we are focusing on significant words in a user’s request for information. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Here’s a quick tip as you start your search strategy. Remember to break down your topic into concepts. These concepts will form the building blocks of the strategy, as databases don’t like sentences or long phrases. It confuses them!

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In our search, we omit:  prepositions, articles and conjunctions (e.g., in, under on, the, an, a, and, but, or, etc.)  punctuation except for apostrophes  words that are not part of the information, required, should be left out of the search strategy i.e. words not likely to appear in either author or title, or which don’t indicate the subject, e.g. ‘I am looking for a book by Smith with a title something like family health.’ Smith family health are the only keywords present. ‘I’d like some information on the history of nursing.’ history nursing are the only keywords present. Truncation is an essential tool for keyword searching. It involves the shortening of a word using a truncation symbol, such as $, * or ?. For example, the truncated keyword search Farm$ Austral$ would search for combinations of the words: farm Australasia farmer Australasian farmers WITH Australia farming Australian farms Australians Other examples of truncation are: Crim$ will retrieve records with the words Crime Crimes Criminal Criminals Criminology Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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etc. Smith, J Smith, J. Smith, J. (John) Smith, Jack etc. Look in search tips for reminders and other symbols such as ‘?’ for missing letters. If you include too many words in a keyword search, your search will be very specific and thus, may not give you a satisfactory result. In this case, omit a few words to broaden the search. If one search strategy fails to locate a record, try another strategy. Boolean operators Keywords are combined using different symbols or operators . Boolean operators allow you to limit your searches to retrieve the most relevant results. The connectors or Boolean operators available to be used between keywords are AND, OR, and NOT.  AND will narrow your search and locate ALL specified keywords such as ‘New Zealand and history’.  OR will broaden your search and find records which contain the keywords individually or in combination such as ‘college or university’.  NOT can be used to exclude elements from search such as ‘cancer NOT Australia’. Advanced search Remember to always use the Advanced Search option. This will give you greater control over your results. Advanced searching should give you access to various techniques:  Phrase searching – enclose the phrase in quotation marks e.g. ‘phases of the moon’ – use the search box labelled ‘exact phrase’ or ‘phrase’.  Boolean AND – use and as part of the search statement e.g. snakes and rabbits. – use the search box labelled something like ‘must contain all the words’. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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– use + in front of each desired word or phrase eg. +bells +whistles (note: no spaces after the +). – the search tool may default to AND.  Boolean OR – use or as part of the search statement e.g. snakes or rabbits – use the search box labelled something like ‘contains at least one of the words’ – the search tool may default to OR.  To make sure a certain word is included in a search: – use + , e.g. +human (note: no space after the +). – use the search box labelled something like ‘must contain all the words’.  To exclude a certain word from the search – use - , e.g. –human (note: no space after the - ) – use the search box labelled something like ‘must not contain the word’. These techniques are sometimes called ‘search tool syntax’. Other standard functions There are other functions that are relatively standard and work across a range of tools including:  Use keywords, descriptors, identifiers and controlled vocabulary - By putting quotation marks (‘ ‘) around words, you can search for the exact phrase.  Use a question mark or asterisk - A question mark (‘?’) or an asterisk (‘*’) is used when you wish to shorten a word and get all the entries for that truncated word. For example, entrepr? will find entrepreneur, entrepreneurial, etc.  Search by ISBN for eBooks or Library catalogues - You can add multiple limits in your searching. Select all limits at once, then select the ‘Set Search Limits’ button to apply whatever parameters you choose to limit your searching. Limitations can be set by date, year of publication, language resource is printed in, format, location held within the library, and place of publication.  Limit results to peer-reviewed Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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- Limiters are like filters which allow users to limit their search results by specific criteria. Limiters such as by publication date for reliable and recent results can be used. In addition, take note of these other important information to consider when conducting database searches:  Enter more words to increase relevance of search results.  Some databases allow limitations on the date of publication, language, or document type (such as full text only) to increase the effectiveness of their search. This function provides accurate searching over several fields at a time. Thankfully, databases are structured similarly and have common features. Thus, your search skills will be transferable to other databases! That said, it is recommended to consider the online help and database guides to ensure you utilise all the search features available in the particular database you are using. This will identify what symbols are applicable and which techniques are supported. Video Still not sure if you’ve nailed your search skills? Explore this video on how to improve your search terms by Brock University Library (YouTube, 3:04 min). It will walk you through an example step-by-step. (Long URL: https://youtu.be/6ihNMNTBdjk) Alternatively, this next video by Purdue University Library will teach you how to use search in a library search database or search engine by creating an effective search strategy (YouTube, 3:07 min). It explores some of the tools mentioned earlier in this workbook. (Long URL: https://youtu.be/YtFzfDvLW5Q) Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Since we’ve introduced the fundamentals to creating a search, let’s run through an example. A common information request that we get at ABPL is more information on available community services.

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Practice activity Activity 5: Database searches Please review the following questions carefully and answer in the spaces provided. 1. What other words can you use in your search if you are researching a ‘social services’ related topic? 2. What search functions would you find helpful for this topic? Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Use databases to access information In your information services environment, there are a multitude of databases available at your disposal. Now that you are equipped with the basic search tools, let’s dive into some of the key databases where you can apply them. TROVE – National Library of Australia TROVE ( https://trove.nla.gov.au/ ) is a comprehensive database that is free and available for all searches. It is a compilation of a range of national library databases. You can find where an item is held in Australian libraries, where it can be borrowed, or even where you can buy it. Once again, you can place limits within your database searches. You can search the different components of the database individually or undertake a combined search across the different media. You should access and explore the help guide for TROVE to gain a better understanding of the services offered: http://help.nla.gov.au/trove/using-trove Some examples where you can search across the different media include:  books, journals, and magazine articles  pictures and photos  newspapers  diaries, letters, and archives  maps  music and video  archived websites (1996 - now)  about people and organisations  lists (relates to genealogy research). Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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State Library of NSW EResources The State Library of NSW resources have databases and websites that provide access to journals, magazines, newspapers, eBooks, audiobooks, dictionaries, multilingual material and tutorials for learning a language, online films, and images. You can search and browse based on A-Z list, subject, title, and description. You should explore these helpful tools and tips to access the databases and resources:  To find databases by search . (Long URL: https://EResources.sl.nsw.gov.au/search)  To navigate and get help . (Long URL: https://EResources.sl.nsw.gov.au/help) You will be given the opportunity to test your understanding of eResources in the Check Your Knowledge section at the end of this topic. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Consult manuals to revise search strategies In some cases, you may not find your desired information immediately. Don’t stress! You may just need to revise or refine your search strategies during and after your searches. This will ensure that your results are relevant and comprehensive. There are a number of manuals that you can consult to help you build and refine your search strategies:  Building Search Strategies - Systematic Reviews for Health - Subject Guides at University of Tasmania (libguides.com) . (Long URL: https://utas.libguides.com/SystematicReviews/SearchStrategies)  Develop a search strategy | Literature searching explained | Library | University of Leeds . (Long URL: https://library.leeds.ac.uk/info/1404/literature_searching/14/literature_searching_e xplained/4) Don’t forget to check out the ‘Help’ section of the library whether online or in-person. The State Library of NSW has a ‘Help’ link at every page to answer questions about searching and using their resources. The EResources | State Library of NSW is a good place to get started! (Long URL: https://EResources.sl.nsw.gov.au/). Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Hey there! I know we have covered a lot of information and I just wanted to check in with you to see how you are doing. We are about halfway there now. There is one more thing to understand about conducting database searches in your information services role! When searching information databases you may not always get the right results immediately. This means you’ll need to refine or revise your search strategy. This section explores how!

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Practice activity Activity 6: Using a database to perform a search You are a student doing research for an assignment on births by month in Australia for the 2020 calendar year. Use the State Library of NSW database search function and open the data.gov.au database. Search for ’births by month’ and open the ‘2020 Births by Month(CSV)’ file. 1. Outline which month had the highest number of births and which month had the lowest number of births? Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Let’s gain some more practice so that you can improve on your skills and understanding. I know you are learning information that will greatly assist you in understanding this material and completing the activities in this workbook. Look, you’ve just received a customer information request!

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Key learnings The following is a summary of the information covered in this topic:  When conducting database searches, it is critical to use search techniques to find the most relevant results. These may include Boolean operators, synonyms, peer- reviewed, and limiting the results’ publication dates.  Please note that when using databases to access required information, each database may require different search techniques.  Develop a search strategy and revise using manuals where required. This is often before or after receiving results. This will help to attain more relevant results. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Topic 2: Check your knowledge Please review the following questions carefully and answer in the spaces provided. 1. You have received another information request on endangered aquatic life in oceans and seas. Match the correct number of the ‘Purpose and use’ column to the corresponding Search tool in the Answer column. Table 6: Matching Search tool Answer Purpose and use ‘ ‘ 1. Truncated keyword search allows you to search derivations of a single word ? / $ 2. Narrows your search and locate only records which ALL specified keyword Peer-reviewed 3. Allows you to search for exact words and phrases Boolean ‘AND’ 4. Signifies articles that have been written by experts and evaluated and assessed by other experts Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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2. Review the following statements about databases then write true or false in the space provided. Table 7: True/False Questions True or False 1. TROVE is a free-to-access website that connects digital collections from libraries, museums, galleries, government and more 2. You can browse databases based on descriptions 3. State Library of NSW EResources contains only databases 4. Databases only provide access to journal articles and ebooks 3. The following is a scrambled up step-by-step search strategy for your information request on endangered aquatic life in the Antarctic Ocean. Review all the steps then put them in the correct order by labelling each from 1 to 6. Table 8: Ordering Order Steps Revise search strategy and search again Format keywords and phrases using advanced search tools Identify keywords and phrases Evaluate and assess search results Use filters and limits in databases to optimise your search (including time limits and peer-review) Review information findings from databases and websites Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Self-check How did you go? You have completed the topic on how to construct searches. Check the boxes for the tasks you feel confident you can complete. ☐ I can conduct database searches using search techniques. ☐ I can use databases to access required information. ☐ I know where to consult to refine or revise my search strategies. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Topic 3: Present information from database searches Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Overview In Topic 1, we learned how to identify and access databases. Here, we explored the foundational concepts relating to identifying and accessing databases. In Topic 2, we learned how to construct searches. Here, we learned that databases only bring back results that contain the exact words you typed in. Thus, if you include alternative keywords, you may find a lot more relevant material. The final part of this workbook is Topic 3 where you will learn how to present information from database searches. In this topic you will learn how to:  evaluate search results  prepare and present resources to stakeholders. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Now that you’ve familiarised yourself with the first two topics, you know where to search for information and how to search. This final topic will be extremely helpful as it will help you gain confidence in evaluating your search results and presenting back the information that you’ve found accordingly. I will even give you a simple test where you can check the reliability of information sources.

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Evaluate search results In your information services role, you will need to regularly undertake database searches. That means that the skill of evaluating the academic quality of information on databases will be highly important in undertaking your role. Evaluating and assessing the information assessment can take place when you use the simple CRAAP test! This is a commonly used test among those in academia to check the objective reliability of information sources. This will help you to judge the quality of the information in your search results, which helps you give your customers reliable information! Let’s look at the CRAAP test and the questions that you need to ask: 1. Currency – When was the information published and posted? Has the information been updated? 2. Relevance and scope – How detailed or broad is the level of information? Does it use simple language and words or complex and technical phrases? Examples of this may include the origin of information, the extent that the information is related to topic, and the language level. 3. Accuracy – How reliable and correct is the content? Supporting evidence such as the references and research data, verifiable information, peer reviewed or referred, and spelling, grammar or typographical errors must be evaluated. 4. Authority and credibility – Who wrote this information? Are the authors qualified to write on the topic? Does the URL reveal anything about the source? Are they a credible source of information? The publisher, author’s credentials, date, and URL are examples of authority and credibility. 5. Purpose – What is the purpose of gathering this information? Is it to inform, teach, sell, entertain or persuade? Does the point of view appear objective or impartial? Examples may include school interests, general interest, or academic purposes. Here are some additional considerations when evaluating information:  Format – Is it being communicated as a scholarly journal article, a podcast, or video? Examples include print, audio, and electronic format.  Audience – Who has the source of information been written for? Who is it targeted to? Examples may include the audience for children, adults, or diverse audiences. By asking some of these questions when examining your sources, you will properly evaluate the quality of your search results. You will have the opportunity to quiz your understanding of the CRAAP test in the Check Your Knowledge section at the end of this topic. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Resources Additional resources Learn more about evaluating sources and finding quality information by looking at this ‘Evaluate information you find’ guide by University of Queensland . It also includes a video and table to help you determine what information would be reliable and useful in your research. : (Long URL: https://web.library.uq.edu.au/research-tools-techniques/search- techniques/evaluate-information-you-find). Another helpful website to evaluate the quality of information you find is the Library Guide by the University Rhode Island . It provides a checklist of questions and criteria to ask when gathering information. (Long URL: https://uri.libguides.com/quality/). To find out more about using the CRAAP Test to evaluate resources, take a look at the Research Guides by Benedictine University. (Long URL: https://researchguides.ben.edu/source-evaluation). Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity Activity 7: Search and evaluate results Using the TROVE database (long URL: https://trove.nla.gov.au/ ) perform a search for ‘Beluga Whales’. Identify the following resources and answer the questions:  Beluga Whales by Elaine Landau  Beluga Whales by Julie Murray 1. Review the bibliographic record for Beluga Whales by Elaine Landau. Using the CRAAP test, outline what information indicates that this resource is accurate and current? 2. Review the bibliographic record for Beluga Whales by Julie Murray. Using the CRAAP test, outline what the likely purpose of this resource is and what information indicates that it is current? Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 There are a lot of considerations, aren’t there? All you need to remember is the acronym CRAAP and it may jog your memory! Let’s have a go at applying what we’ve learnt so far.

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Prepare and present to stakeholders Organise information based on customer needs Reviewing the information you have located is not an isolated process and must be carried out with the customers’ needs in mind. The information that is found by information service providers are of no use unless it can be used by the customer. Therefore, the needs of the customer are paramount to the usefulness of the information that is found. The evaluation undertaken when searching will enable you to assess the value of the information. The customer will then undertake their own assessment to match what you have provided to their own specific need. Their assessment will also include:  how information is presented to them  how they are able to use the information. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 When researching a topic, I know it can be so easy to get lost in all the interesting details you find, but don’t forget who you are researching for! By thinking of the customer and their specific needs, it will make it easier for you to know how you should organise your information and present it. As an information services provider, at a library, our customers are varied and the requests we receive can be small or large in nature. That means, we need to establish what our customer’s needs are and how they would prefer for information to be presented to them.

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What does this mean for us as information providers? Part of our role includes having a strategy to understand customer requests and manage the information we find in our search. This is needed to record it accurately and refer to it when needed. Libraries and information service providers often have templates and records that allow providers to help organise the specific requests and researched information. The following information is included on the ABPL Intranet to facilitate clear communication: (Long URL: https://share.tafensw.edu.au/share/file/e0c16888-10e6-4c4b- a728-47b2952dc7f4/1/AzureBeachPublicLibrary.zip/intranet.html)  Search Strategy Form.docx . (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=0c83b966-9695-4687-8098-5c2c6dbf98cf) This form records: – the question being asked – search strategy – sources of information – the evaluation of the information to determine the usefulness for the customer – a reference list of resources.  Memo.dotx . (Long URL: https://share.tafensw.edu.au/share/items/40b02ff1-0175- 4b64-8e99-7e4cc66c5121/0/?attachment.uuid=10c81c1c-8fdf-4f71-8127- 9c003a1dfbe8) The memo template is for completing a memorandum to pass information on to other staff or customers. The email template indicates a suitable standard of addressing customers.  Information request completion advice.docx . (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=05912058-0ff6-463b-8765-5d0ebc428737) This template notes customer’s requests and how information is communicated back. You will have the opportunity to test your familiarity with ABPL tools in the Check Your Knowledge section at the end of this topic. Present to stakeholders When locating and using information resources it is important to present this information in a way which would make the sources easy to identify. This is common practice for those writing assignments, reports or conducting research, and is often called a bibliography or reference list. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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The purpose of the list of references or citations is to acknowledge the research done by a writer, lead the reader to more information, or enable the reader to check the interpretation of information. For library staff, citations are useful in verifying the information found when conducting reference work or research for clients. There are several ways or styles of listing information in citations but all contain the same information – author, title, publication details, date and source found. The TAFE NSW Libraries Guide ( Welcome - Researching and Referencing - Home at TAFE New South Wales (libguides.com) ) is a key resource which you should access for study skills, assessments and referencing. (Long URL:https://tafensw.libguides.com/research/welcome) Additionally, communicating the results takes place in many ways. Note that the information delivery should match the desired purpose and format of the original customer request. Usually delivery can take in one or more ways, including:  telephone  written memo  email  in person  via a third party  documented for passing on at a later date  blog or wiki online information sharing portal. Resources Additional resources To learn more about communication skills, specifically the seven Cs of communication, check out this website article by Education Executive, titled The Seven Cs of Communication . (Long URL: https://edexec.co.uk/the-seven-cs-of-communication/) Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity Activity 8: Present resources to stakeholders Please review the following questions carefully and answer in the spaces provided. This is your second day at the reference desk. The librarian manager has taken lunch so you are on your own. A few customers have requested you to help them with their research. You have completed the search and need to share the information to them. Describe how you would present the request findings to each of the following stakeholders. Table 9 – Present information to stakeholders Stakeholder Communication method A birdwatcher has approached the Information Desk as is interested in learning more about Azure Beach’s native species. A high school student is looking for resources on World War II. They are on holiday and their mobile phone is switched off. A local aged resident is researching the history of the local area and would like some books to read on the topic. They are recovering from surgery and will sent their son to fetch the books on their behalf. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Key learnings The following is a summary of the information covered in this topic:  To evaluate search results to meet identified information needs, considerations should be given to the currency, reliability, accuracy, authority, and purpose of the source of information.  When organising information according to stakeholder needs, information providers should refer to the existing templates and forms and use them where necessary.  When presenting information to the customer, information service providers should consider the purpose and format. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Topic 3: Check your knowledge Please review the following questions carefully and answer in the spaces provided. 1. When evaluating your information sources about the Endangered species of the Antarctic oceans, what is a factor to consider? Table 10: Multiple choice # Choices Answer A. Currency ☐ B. Authority ☐ C. Purpose ☐ D. Audience ☐ Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022 Congratulations! We have now reached the end of the workbook! I’ve just heard back from the high school student doing their research assignment and they will have some time to come in this week. Now that you have gained an understanding of how to organise and present to the right customers, I think you’re ready to get started. Are you able to help me communicate your findings to our customer?

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2. Identify two organisational forms that you should complete to present your findings to the student. Table 11: Multiple choice # Choices Answer A. Bibliographic Record Sheet ☐ B. ICT Help Desk Daily Register ☐ C. Search Strategy Form ☐ D. Cataloguing Form ☐ Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Self-check How did you go? You have completed the topic on Present information . Check the boxes for the tasks you feel confident you can complete. ☐ I can evaluate search results to adequately meet identified information needs. ☐ I can easily organise information in a way to suit customers and stakeholder requests. ☐ I can organise and present information that stakeholders’ needs. Assessment You are ready to complete assessments: Knowledge Assessment and Skills Assessment After completing this section of the resource, you should be ready to begin BSBINS404_AE_1of2Knowledge and BSBINS404_AE_2of2Skills. Before you begin you should review:  BSBINS404_UAG. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Answers and feedback for practice activities Topic 1: Identify and access databases Practice activities Practice activity: Page: Activity 1 17 Question: Explore the TAFE NSW Library and Information Services: eResources. (Long URL: https://tafensw.libguides.com/libraryinfoservices/EResources) Please review the following questions carefully and answer in the spaces provided. 1. Identify and name two databases you can use. 2. Explain the type of information each of the databases has. Is it predominantly journal articles? Media articles/clips? Videos? Answer: 1. You can select any two of the databases listed from TAFE NSW’s list of databases found on the Library Guides website . (Long URL: https://tafensw.libguides.com/az.php) 2. The answer should reflect the type of information reflected in the two chosen databases from Question 1. Feedback: A good response would correctly identify two databases listed in the TAFE NSW’s database list. A good response will identify the correct type of information predominantly reflected in the two chosen databases. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity: Page: Activity 2 21 Question: Please review the following questions carefully and answer in the spaces provided. 1. Name two features of commonly used databases. Answer: 1. Any two from the following list:  full-text  citations available for all results  save and search options  download options as pdf or other forms  in-print status. Feedback: A good response would identify any two features of a commonly used database. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity: Page: Activity 3 23 Question: Please review the following questions carefully and answer in the spaces provided. 1. Head to TAFE NSW Library Guides. What specific guides would assist you when accessing databases at TAFE? (Long URL: https://tafensw.libguides.com/general) 2. Outline one reason why organisational policies and procedures are important in the library context. Answer: 1. The following guides will assist when accessing databases: ‘use of the internet’, ‘computer use’, and ‘copyright warnings’. 2. The reasons could include any one of these:  They provide consistent and effective information services  They enable staff to meet the criteria for information dissemination within a particular organisation. Feedback: A good response to question 1 would list at least one of the guidelines provided in the correct response. A good response to question 2 would outline one of the reasons listed as to why organisational policies and procedures are important in the library context. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity: Page: Activity 4 28 Question: 1. What is the relevant legislation for Australian copyright law? 2. Outline two conditions of access for State Library of NSW. 3. Define ‘moral rights’. Explain why they can be an issue for information creators. Answer: 1. The relevant legislation is the Copyright Act 1968 (Cth). 2. Conditions of access may include:  Use of the databases is governed by licence agreements between the publishers and the library, and users are required to comply with the terms and conditions of the licences  Use must be for private research and study purposes only. No use is allowed for business, commercial or work-related purposes  A limited amount of copying or reproducing of material from the databases is usually permitted for private research and study purposes only. Users should read carefully any copyright or terms of use statements appearing within the databases and act in accordance with instructions. 3. Moral rights are rights granted to creators personally and can be connecting a creator to their work. The law includes the right of attribution of authorship, the right against false attribution of authorship and the right of integrity of authorship. An example of this exercise of right is being properly named or credited when your work is used, and the way your work is treated and shown. Feedback: A good response will identify the correct legislation. A good response will outline two conditions of access for State Library of NSW. A good response will show understanding of copyrights and moral rights in the context of information services. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Check your knowledge questions Page: 30 Question 1: Sequencing You are a new library technician at ABPL. A customer approaches you and asks how they can access the library database resources on Antarctica. Review the following steps then put them in the correct order of how the customer can access the library databases to conduct their research, by labelling each from 1 to 4. Answer: Order Steps 3 Direct the customer to the ABPL’s website to browse the Digital collection 1 Ask the customer if they are a library member and sign them up if not. 4 Explain the types of databases and resources available online, and how to select based on specific information needs 2 Direct the customer to our policy and procedures including copyright, research and referencing and internet use Feedback: Correct: Well done! You answered everything correctly. Partially Correct: Some of your responses are not correct; revise Topic 1 and try again. Incorrect: Sorry that is incorrect; revise Topic 1 and try again. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Page: 31 Question 2: True or False Review the following statements regarding databases, internet searches and intellectual property, then write true or false in the space provided. Answer: 1 is False 2 is True 3 is True 4 is False. Feedback: Correct: Congratulations! You answered everything correctly. Partially Correct: Some of your responses are not correct; revise Topic 1 and try again. Incorrect: Sorry that is incorrect; revise Topic 1 and try again. Page: 31 Question 3: Multiple Choice A customer has approached you and asked what type of database they should look to in order to find previous conference papers from the 2017 International Conference on Human Rights. What database do you recommend? Answer: B is correct. Feedback: Correct: Correct! Conference papers can be found in bibliographic databases. Incorrect: Sorry that is incorrect; revise Topic 1 and try again. Page: 32 Question 4: Multiple Choice Identify which policies and procedures will be relevant to accessing library databases/EResources. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Answer: B and C are correct. Feedback: Correct: You’re on roll here! You selected all the correct responses. Access to Information Policy and Use of Public Access to Internet and Computers Policy are relevant when accessing ABPL’s databases. Partially Correct: Some of your responses are not correct; revise Topic 1 and try again. Incorrect: Sorry that is incorrect; revise Topic 1 and try again. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Topic 2: Construct searches Practice activities Practice activity: Page: Activity 5 40 Question: Please review the following questions carefully and answer in the spaces provided. 1. What other words can you use in your search if you are researching a ‘social services’ related topic? 2. What search functions would you find helpful for this topic? Answer: 1. Some words you can use are community service, social welfare, support services, social care/work or similar. 2. Some search functions include advanced search tools, Boolean operators and keyword search. You should be specific when identifying the tools/tips e.g.?/$, ‘ ‘, AND , OR, +/- Feedback: A good response would mention these two responses. Databases often provide a keywords section as well as a search function for thesaurus and controlled vocabulary which you can use as a guide for your information search. To revisit this information, please refer to Topic 2. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity: Page: Activity 6 44 Question: You are a student doing research for an assignment on births by month in Australia for the 2020 calendar year. Use the State Library of NSW database search function and open the data.gov.au database. Search for ’births by month’ and open the ‘2020 Births by Month(CSV)’ file. Outline which month had the highest number of births and which month had the lowest number of births? Answer: In 2020, February had the lowest number of births at 4644 and January had the highest number of births at 5106. Feedback: How did you go? Did you find the right report to open? If you had any difficulties, continue to practice using various databases – some of them can require very specific search criteria. Don’t worry, practice makes perfect! Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Check your knowledge questions Page: 46 Question 1: Matching You have received another information request on endangered aquatic life in oceans and seas. Match the correct number of the ‘Purpose and use’ column to the corresponding Search tool in the Answer column. Answer: Search tool Answer Purpose and use ‘ ‘ 3 1. Truncated keyword search allows you to search derivations of a single word ? / $ 1 2. Narrows your search and locate only records which ALL specified keyword Peer-reviewed 4 3. Allows you to search for exact words and phrases Boolean ‘AND’ 2 4. Signifies articles that have been written by experts and evaluated and assessed by other experts Feedback: Correct: Well done, you’ve nailed the key search tools! Partially Correct: Some of your responses are not correct; revise Topic 2 and try again Incorrect: Sorry that is incorrect; revise Topic 2 and try again Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Page: 47 Question 2: True or False Review the following statements about databases then write true or false in the space provided. Answer: 1 is True 2 is True 3 is False 4 Is False. Feedback: Correct: Excellent! Partially Correct: Some of your responses are not correct; revise Topic 2 and try again Incorrect: Sorry that is incorrect; revise Topic 2 and try again Page: 47 Question 3: Sequencing The following is a scrambled up step-by-step search strategy for your information request on endangered aquatic life in the Antarctic Ocean. Review all the steps then put them in the correct order by labelling each from 1 to 6. Answer: Order Steps 6 Revise search strategy and search again 2 Format keywords and phrases using advanced search tools 1 Identify keywords and phrases 5 Evaluate and assess search results 3 Use filters and limits in databases to optimise your search (including time limits Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Order Steps and peer-review) 4 Review information findings from databases and websites . Feedback: Correct: Excellent! Partially Correct: Some of your responses are not correct; revise Topic 2 and try again Incorrect: Sorry that is incorrect; revise Topic 2 and try again Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Topic 3: Present information from database searches Practice activities Practice activity: Page: Activity 7 53 Question: Using the TROVE database (long URL: https://trove.nla.gov.au/) perform a search for ‘Beluga Whales’. Identify the following resources and answer the questions:  Beluga Whales by Elaine Landau  Beluga Whales by Julie Murray 1. Review the bibliographic record for Beluga Whales by Elaine Landau. Using the CRAAP test, outline what information indicates that this resource is accurate and current? 2. Review the bibliographic record for Beluga Whales by Julie Murray. Using the CRAAP test, outline what the likely purpose of this resource is and what information indicates that it is current Answer: 1. The bibliographic record for the book Beluga Whales by Elaine Landau confirms that the book includes bibliographic references and an index which indicates that it is an accurate resource. Further, there are four editions of the book with the most recent being published in 2011. This indicates that the book is current. 2. The book of the same name by Julie Murray is current as it is the 6th edition most recently published in 2020. The description provided by the bibliographic record indicates that the purpose of the book is for entertainment and targeted at school age children. Feedback: Ensuring the credibility and reliability of research is key. Using the CRAAP test is a great way to focus your review on the things that matter. If you had any difficulty in using the TROVE database or finding the books identified it is recommended that you refer to the learning materials and continue to practice using various databases. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Practice activity: Page: Activity 8 57 Question: Please review the following questions carefully and answer in the spaces provided. This is your second day at the reference desk. The librarian manager has taken lunch so you are on your own. A few customers have requested you to help them with their research. You have completed the search and need to share the information to them. Describe how you would present the request findings to each of the following stakeholders. Answer: The birdwatcher – in person The high school student – email The aged resident – third party Feedback: A good response will mention these methods of communication. Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Check your knowledge questions Page: 59 Question 1: Multiple Choice Please review the following questions carefully and answer in the spaces provided. When evaluating your information sources about the Endangered species of the Antarctic oceans, what is a factor to consider? Answer: A, B, C and D are correct. Feedback: Correct: Great work! All are correct as per the CRAAP test for quality of information Partially Correct: Some of your responses are not correct; revise Topic 3 and try again Incorrect: Sorry that is incorrect; revise Topic 3 and try again Page: 60 Question 2: Multiple Choice Identify two organisational forms that you should complete to present your findings to the student. Answer: A and C are correct. Feedback: Correct: Well done! A Bibliographic Record Sheet and Search Strategy Form will be two useful forms to present your findings Partially Correct: Some of your responses are not correct; revise Topic 3 and try again Incorrect: Sorry that is incorrect; revise Topic 3 and try again Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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References Australian Copyright Council. (2015, August 28). Moral Rights . Retrieved November 2021, from Copright Agency: https://www.copyright.com.au/about-copyright/moral-rights/ Kurpiel, S. (2021, January 19). Evaluating Sources: The CRAAP Test . Retrieved November 2021, from Benedictine University Library: https://researchguides.ben.edu/source- evaluation State Library of NSW. (2020). Access Condition . Retrieved November 2021, from State Library of NSW: https://eresources.sl.nsw.gov.au/access-conditions The National Library of Australia. (2021). About Copright . Retrieved November 2021, from National Library of Australia: https://www.nla.gov.au/about-copyright# University of Tasmania. (2021). Building Search Strategies . Retrieved November 2021, from Systematic Reviews for Health: Building Search Strategies: https://utas.libguides.com/SystematicReviews/SearchStrategies Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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Image attributions Title Page Creator Licence Modified/By Cover image – Woman in Yellow Sweater Sitting on Chair 1 Cottonbro © Pexels copied under licence N/A Tracy Rae, Library Manager at Azure Beach Public Library 6, 11, 12, 16, 19, 21, 22, 25, 27, 32, 36, 37, 42, 45, 46, 52, 55, 56, 62 Syba Signs © TAFE NSW 2021 TAFE NSW Document name: BSBINS404_TL_StdWkbk Version: 20211124 © TAFE NSW 2022

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BSBINS404_TL_Student Workbook 2023

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