Skills Assessment for BSBINS404: Database Search Techniques

Skills assessment Criteria Unit code and name BSBINS404 | Search library and information databases Qualification/Course code and name Student details Student number Student name Assessment declaration Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment. This assessment is my original work and has not been:  plagiarised or copied from any source without providing due acknowledgement.  written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned. Student signature and date Document title: BSBINS404 _AE_Sk 2of2 Page 1 of 21

Version: 20220117 Date created: 17 January 2022 Date modified: 4 January 2024 For queries, please contact: Technology and Business Services Ultimo © 2022 TAFE NSW RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2022 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: 4 January 2024. For current information please refer to our website or your Teacher/Assessor as appropriate. Document title: BSBINS404 _AE_Sk 2of2 Page 2 of 21

Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The aim of this assessment is to assess your skills in conducting database searches relating to specific customer information requests and presenting your findings in an appropriate format for customers. Assessment event number 2 of 2 Instructions for this assessment This is a skills-based assessment that assesses your ability to demonstrate skills required in the unit. This assessment is in three parts: 1. Part 1 - Identifying and accessing databases 2. Part 2 - Searching databases 3. Part 3 - Presenting information from database searches And is supported by:  Assessment checklist  Assessment feedback (not included here)  Azure Beach Public Library (ABPL) simulated organisation (Long URL: https://share.tafensw.edu.au/share/items/e0c16888-10e6- 4c4b-a728-47b2952dc7f4/0/?attachment.uuid=43fa65e6- bdc2-4306-825a-436cedbda14f ) or as advised by your teacher  ABPL Bibliographic Record Sheet (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90- 4144-bac4-5adf10114c3e/0/?attachment.uuid=b153a8da- cc0b-4d33-a9d5-4b43b90bfa73 ) or as advised by your teacher  ABPL Search Strategy Form (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90- 4144-bac4-5adf10114c3e/0/?attachment.uuid=0c83b966- Document title: BSBINS404 _AE_Sk 2of2 Page 3 of 21

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Assessment details Instructions 9695-4687-8098-5c2c6dbf98cf ) or as advised by your teacher  ABPL Information Request Completion Advice (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90- 4144-bac4-5adf10114c3e/0/?attachment.uuid=05912058- 0ff6-463b-8765-5d0ebc428737 ) or as advised by your teacher  ABPL Email Template (Long URL: https://share.tafensw.edu.au/share/items/40b02ff1-0175- 4b64-8e99-7e4cc66c5121/0/?attachment.uuid=a5f52316- bd6b-4c34-8559-68f43ade383c ) or as advised by your teacher  ABPL Database Summary (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90- 4144-bac4-5adf10114c3e/0/?attachment.uuid=6dc234d1- 4867-4b83-a8f6-813937ab3f4b ) or as advised by your teacher  Appendix 1 – Transcript of recorded request from Amelia Stone  TAFE’s Smart Study Guide (Long URL: https://tafenow.com.au/images/pdfs/referenceguideHQ.pdf) Note : This assessment may contain links to external resources. If a link does not work, copy and paste the URL directly into your browser. Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to To achieve a satisfactory result for this assessment you must be Document title: BSBINS404 _AE_Sk 2of2 Page 4 of 21

Assessment details Instructions do to achieve a satisfactory result? available at the arranged time to complete all the assessment criteria as outlined in the assessment instructions. All parts of the observable task must be performed to a satisfactory level as indicated in the criteria section of the assessment checklist. All oral questions must be answered correctly to be deemed satisfactory in this assessment task; however, Teachers/Assessors may ask you additional questions to confirm your understanding of the task. If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period. What do I need to provide? • TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601 • Computer or other device with word processing software and internet access • Writing materials, if required. What the Teacher/Assessor will provide Access to this assessment and learning resources, including the student workbook and any supporting documents or links. Access to the Azure Beach Public Library (ABPL) simulated organisation (Long URL: https://share.tafensw.edu.au/share/items/e0c16888- 10e6-4c4b-a728-47b2952dc7f4/0/?attachment.uuid=43fa65e6- bdc2-4306-825a-436cedbda14f ) or as advised by your teacher. Data sheets, reference text, organisational policy etc that are referenced in the assessment. These may be hard copy or made available online . Due date Time allowed Venue Refer to Unit Assessment Guide 9 hours (indicative only) TAFE NSW campus/TAFE Digital Campus/TAFE NSW Moodle/a location determined by your assessor Document title: BSBINS404 _AE_Sk 2of2 Page 5 of 21

Assessment details Instructions Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus. Document title: BSBINS404 _AE_Sk 2of2 Page 6 of 21

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Specific task instructions The instructions and the criteria in the tasks and activities below will be used by the Teacher/Assessor to determine whether the tasks and activities have been satisfactorily completed. Use these instructions and criteria to ensure you demonstrate the required skills and knowledge. If this assessment requires you to record information, your Teacher/Assessor will provide you with an appropriate document/template. If you are submitting video or audio evidence, you must:  Provide a video for each participation clearly meeting all requirements.  Ensure you have access to the equipment and resources required to participate in each demonstration.  Follow the Video recording instructions (pdf) . This one-pager includes useful tips, links to resources, and a demonstration video (long URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0- 0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c)  Address the questions or items listed in the observation checklist, either during the demonstration or record them in a separate video file. Important information: If you are studying this unit at a campus, your teacher will instruct you which simulated organisation to use in order for you to complete the assessment tasks. If you are an online student, you will need to use the Azure Beach Public Library as a simulated organisation and the Library World as the library management software in order to complete the assessment tasks. Document title: BSBINS404 _AE_Sk 2of2 Page 7 of 21

Role play scenario 1 To complete this assessment, you will participate in a simulation to demonstrate your ability to complete skills-based tasks to industry standards. Once you have read the scenario, you must complete the tasks outlined in all parts. Please note the volume of responses required where indicated. Your responses must:  address all parts of each question  use clear and concise language to ensure the intended meaning is understood. You should refer to the list of criteria provided in the assessment checklist to understand what skills you need to demonstrate in this section of the assessment. This checklist outlines the assessment criteria your Teacher/Assessor will be marking you on. Once completed you will need to submit this assessment to your Teacher/Assessor for marking. Your demonstration will be used as part of the overall evidence requirements of the unit. Document title: BSBINS404 _AE_Sk 2of2 Page 8 of 21

Scenario This scenario is based on the simulated organisation Azure Beach Public Library (ABPL) or as advised by your teacher. (Long URL: https://share.tafensw.edu.au/share/items/e0c16888- 10e6-4c4b-a728-47b2952dc7f4/0/?attachment.uuid=43fa65e6-bdc2-4306-825a- 436cedbda14f) You work as an Assistant at the Reference Desk of a library for example Azure Beach Public Library . You have received the following email from Pablo Marchant, the Library Coordinator, who needs your help conducting several database searches on his behalf. Marchant, Pablo From: Marchant, Pablo Sent: Thursday, 4 January 2024 09:08 AM To: Reference Desk Subject: Database searches for information requests Good morning I really need your help getting through a backlog of information requests from three customers. I was originally handling them but have run out of time! I am going to need you to do database searches to help the following customers with their information requests. Here are the comprehensive notes I took from my discussions with them. 1. Member of Azure Beach community - Amelia Stone (stonea@scottish.com) I’m not sure if you have met one of our regular customers Amelia Stone. She has become really intrigued with Battle of Culloden and her Scottish ancestry and is looking for more information on this. Have a listen to her original phone request or read transcript – Appendix 1 to get the background. She is now looking for further information on the Battle of Culloden from journal articles as she is going to be delivering a talk her history group at The University of the Third Age next week. She needs the information by 12 noon tomorrow. 2. HSC student - Tom Yeo (tommy@schoolA.com.au) Tom needs information to complete a project. He wants to investigate the construction process and materials used in the building of the Sydney Harbour Bridge and the impact the bridge had on society and its environment. It is due at the end of this term. He has been told by his teacher that if he uses Wikipedia, he will not pass the project. His teacher Document title: BSBINS404 _AE_Sk 2of2 Page 9 of 21

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wants them to be using databases but has not explained why databases are needed for the project 3. Psychology tutor - Farouk Abdullah (FaroukA@collegeB.com.au) Farouk is a Psychology tutor at a nearby college. His students have begun studying Jean Piaget’s theory on the four stages of cognitive development in children. He mentioned his knowledge of the topic is ‘rusty’ and sounded anxious to learn more about this topic by the end of the weekend. He is interested in Piaget’s background and has asked that we source journal articles from 2017 to the present day that cover the four stages of child development. You will need to: find information for all three customers using the ABPL Search Strategy Form (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=0c83b966-9695-4687-8098-5c2c6dbf98cf ), or as advised by your teacher, and Bibliographic Record Sheet , or as advised by your teacher. (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4-5adf10114c3e/0/? attachment.uuid=b153a8da-cc0b-4d33-a9d5-4b43b90bfa73) Perform your search using the following three databases:  Trove , National Library of Australia (Long URL: https://trove.nla.gov.au/)  State Library of NSW (Long URL: https://www.sl.nsw.gov.au/)  TAFE Library eResources (Long URL: https://tafensw.libguides.com/libraryinfoservices/eresources) When you are done, send me all of the relevant information. Please include a paragraph for me to send to Tom explaining why we use databases over web searches. As I am really busy, I sometimes miss emails so please leave me a voice message to let me know when you’re done. Thank you so much for helping out with these requests. Kind regards, Pablo Marchant Document title: BSBINS404 _AE_Sk 2of2 Page 10 of 21

Part 1. Identifying and accessing databases You have finished reading the email and now understand what each customer’s information needs are. The next step is to access the three different databases to help you find the information requested by all three customers. Please refer to ABPL’s Information Services policy, or as advised by your teacher, for guidance on accessing databases. You can use the same databases for different customers. Answer the following question: 1. Summarise the three databases using the ABPL Database Summary (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=6dc234d1-4867-4b83-a8f6-813937ab3f4b ), or as advised by your teacher, and write an email to Mr Marchant using the ABPL email template with the database summary included (or as advised by your teacher). (Long URL: https://share.tafensw.edu.au/share/items/40b02ff1-0175-4b64-8e99- 7e4cc66c5121/0/?attachment.uuid=a5f52316-bd6b-4c34-8559-68f43ade383c) During this part of the scenario, you must demonstrate the following skills:  critically analyse information requests from a variety of sources.  record and complete relevant organisational document(s) clearly  assess appropriate database for information requests  clearly communicate in writing via email. On completion of this part, you must submit an email to Mr. Merchant using the ABPL email template with the relevant ABPL Database Summary/Summaries attached, or as advised by your teacher. Document title: BSBINS404 _AE_Sk 2of2 Page 11 of 21

Part 2. Searching databases You’ve been given the green light to conduct database searches for all three customers. Conduct a database search and complete the ABPL Search Strategy form , or as advised by your teacher, for the sources you find. You must complete one form for each customer’s request which means three forms in total. (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4-5adf10114c3e/0/? attachment.uuid=0c83b966-9695-4687-8098-5c2c6dbf98cf) Your search strategies must include: 1. Customer details 2. The questions 3. The topic 4. The subject including: a) keywords b) synonyms c) truncation d) phrasing e) limits applied f) search statement g) search terms h) subject headings. 5. An evaluation of information resources against the specific needs of each customer using the method outlined in the ABPL Information Services policy ( Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e- 60658163ef7a/0/?attachment.uuid=79a90d50-c542-4e21-96e5-fe5b36820828) or as advised by your teacher 6. A rationale for the need for a refined search and evaluation 7. Finalisation of the search strategy including: a) referrals if applicable b) preferred method and date to inform the customer. During this part of the scenario, you must demonstrate the following skills:  use a search strategy to conduct a database search  complete the relevant documents for conducting a search strategy. On completion you must submit three completed ABPL Search Strategy forms or as advised by your teacher. Document title: BSBINS404 _AE_Sk 2of2 Page 12 of 21

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Part 3. Presenting information from database searches Now that your database searches are complete, you are required to present your search results in two templates: the ABPL Bibliographic Record Sheet (long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4-5adf10114c3e/0/? attachment.uuid=b153a8da-cc0b-4d33-a9d5-4b43b90bfa73 ), or as advised by your teacher, and the ABPL Information Request Completion Advice (long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4-5adf10114c3e/0/? attachment.uuid=05912058-0ff6-463b-8765-5d0ebc428737 ), or as advised by your teacher. 1. Record your search results for each customer in the ABPL Bibliographic Record Sheet or as advised by your teacher. This will provide them with the required information relating to each component of their information request. Ensure that you complete three separate sheets , one for each customer. (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=b153a8da-cc0b-4d33-a9d5-4b43b90bfa73) Each resource list must include:  Three resources from databases accessed from either the National Library of Australia ( http://www.nla.gov.au ) or the NSW State Library ( https://www.sl.nsw.gov.au ).  Three resources from the TAFE Library database accessed via Library Subject Guides. Articles must be full text, not a citation. Include details of the library’s website through which you accessed the database and name of the database where the resource was obtained. For each resource listed identify:  Journal.  Author.  Title.  Publication details.  Date retrieved.  ISSN format.  Access notes / URL. Include any access conditions such as payment required, software requirements, or membership / password requirements to log into online databases. Document title: BSBINS404 _AE_Sk 2of2 Page 13 of 21

 In the notes column, explain how the resource is suitable and useful to the customer’s needs. 2. Create a bibliography for each of the three information requests that include all the resources you are recommending from the results in your search strategy. Your results must meet all the needs stipulated by the customer. Ensure that you complete three separate bibliographies, one for each customer. 3. Write an email suitable for sending on to each customer using the ABPL email template (Long URL: https://share.tafensw.edu.au/share/items/40b02ff1-0175-4b64- 8e99-7e4cc66c5121/0/?attachment.uuid=a5f52316-bd6b-4c34-8559-68f43ade383c ) or as advised by your teacher. Ensure that you complete three separate emails , one for each customer. Your emails must: Your emails must advise the customers on:  the requested information  the procedures for accessing the information  why particular databases were chosen and explain to Tom why you used database over web searches  any legal or ethical considerations or protocols  the copyright and licencing requirements for one of the databases. 4. Leave Mr Marchant (or as advised by your teacher) a voice recording notifying him of the information that you have completed and emailed to him. You can find instructions for recording and submitting your audio or video here . Observation Checklist – Part 3, Question 4 The following observation checklist will be used by your Teacher/Assessor to mark your performance in Part 3 Question 4. Use this checklist to understand what skills you need to demonstrate in the role play scenario. The checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The Teacher/Assessor may ask questions after the task/activity has been completed. Document title: BSBINS404 _AE_Sk 2of2 Page 14 of 21

Tas k # Task/Activity performed S U/ S Assessor comments (Describe the student’s ability in demonstrating the required skills and knowledge) Par t 3 – Q 4 Submits a video of recording. ☐ ☐ Uses clear communication and accurate feedback ☐ ☐ Clarifies next steps ☐ ☐ During this part of the scenario, you must demonstrate the following skills:  use a Bibliographic Record Sheet, or as advised by your teacher, to record the results of database searches  create a bibliography for information requests  complete an information Request Completion Advice Sheet, or as advised by your teacher  write emails summarising the results of database searches relative to customer needs  use clear oral communication when leaving voice messages. On completion you must submit: 1. three bibliographic record sheets, one per customer and three APBL Information Request Completion Advices (or as advised by your teacher), one per customer 2. three bibliographies, one for each information request 3. three emails suitable for sending to customers 4. one video recording for Mr Pablo Marchant (or as advised by your teacher). Document title: BSBINS404 _AE_Sk 2of2 Page 15 of 21

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Appendix 1 Transcript of recorded request from Amelia Stone – Amelia’s voice message – she sounded excited: Oh yeah Gday… Look I’ve just finished the latest episodes of Game of Thrones and Outlander… Oh my god, they were so awesome, they both had awesome field battles; love the production of these shows… anyway… Outlander has got me thinking. I’d love to know more about my Scottish heritage. I’m planning a trip back to Scotland to trace my family, do some heritage stuff. I’ve done some Googling, but I’d like to know what the library has too. I’m really interested in the battle of Cull… the battle of Col… oh how do you say it? The Battle of Culloden! (that was in Outlander!!). The Jacobite uprising, that was pretty good, and the part that that guy plays, oh you know…. Uumm oh “The Bonnie Prince Charlie” – he had something to do with it. I’m really looking for rare archive stuff.. maybe it might be in Scotland, I don’t know. Do you have any info on libraries or museums I could visit that know more about the battle? Battle of Culloden. Anyway, I leave in three weeks. It would be great to have this info at least one week before I go if not sooner. And I’d really like it so I can download it to my iPad, or connect to it via wifi when I’m at the airports. If you could send me this info in an email that’d be great. Thanks, bye! Document title: BSBINS404 _AE_Sk 2of2 Page 16 of 21

Assessment checklist The assessment checklist will be used by your Teacher/Assessor to mark your performance in the previous event type/s. Use this checklist to understand what skills you need to demonstrate in all three parts of the scenario. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The Teacher/Assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed. Document title: BSBINS404 _AE_Sk 2of2 Page 17 of 21

Table 2 Assessment checklist # Instructions S U/S Assessor comments Part 1 – Q1 Student summarised the databases using the ABPL Database Summary (or as advised by your teacher) and write an email to Mr Marchant using the ABPL email template with the database summary included (or as advised by your teacher). ☐ ☐ Part 2 - Q1 Student conducted three database searches (one for each customer) and captured the summary of their searches using ABPL’s Search Strategy form (or as advised by your teacher) with all the required elements and minimal grammatical and spelling errors ☐ ☐ Part 3 - Q1 Student recorded information from at least three databases for all three customers using the ABPL Bibliographic record sheet (or as advised by your teacher) according to all the instructions in the task ☐ ☐ Part 3 - Q2 Student presented recommendations for all three information requests accurately and in accordance with recommended formats and style guides ☐ ☐ Part 3 - Q3 Student wrote an email to Mr Marchant using the ABPL email template(or as advised by your teacher) and covering all the required information with minimal grammatical and spelling errors ☐ ☐ Document title: BSBINS404 _AE_Sk 2of2 Page 18 of 21

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# Instructions S U/S Assessor comments Part 3 - Q3 Student completed the Information Request Completion Advice (or as advised by your teacher) template accurately and with minimal grammatical and spelling errors ☐ ☐ Part 3 – Q4 Student recorded a voice message for Mr Marchant (or as advised by your teacher) clearly summarising the information and attachments and confirming next steps. See observation checklist Q 4 in Part 3. ☐ ☐ Document title: BSBINS404 _AE_Sk 2of2 Page 19 of 21

Assessment feedback NOTE: This section must have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform. Assessment outcome ☐ Satisfactory ☐ Unsatisfactory Assessor feedback ☐ Has the assessment declaration for this assessment event been signed and dated by the student? ☐ Are you assured that the evidence presented for assessment is the student’s own work? ☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document. Comments : Assessor name, signature and date Student acknowledgement of assessment outcome Would you like to make any comments about this assessment? Student name, signature and date Document title: BSBINS404 _AE_Sk 2of2 Page 20 of 20

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( Assesment 4 Original )BSBINS404_AE_Sk2of2

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