disability sub 2 part 3
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Kaplan Business School *
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Course
33015
Subject
Information Systems
Date
Apr 3, 2024
Type
docx
Pages
35
Uploaded by AdmiralBravery8639
1.
Complete the table below by outlining the prescribed placement, installation and maintenance of a smoke alarm in the home.
Guidance: You may refer to the provisions specific to your home state/territory.
State/Territory
Australian Capital Territory
What are the legal
responsibilities of
homeowners to install
working smoke alarms in
their homes?
The owner or lessor of a property must
install a working smoke alarm that complies
with AS3786(1). An alarm must be installed
in each storey of the building. On storeys
with bedrooms, the alarm is to be located
between the bedroom and the remainder of
the building. Smoke alarms may be hard
wired or battery operated.
What is the prescribed
placement of smoke
alarms within a house?
Smoke alarms should be installed as per the
manufacturer's instructions, on or near the
ceiling in bedrooms or in the corridor that
leads to bedrooms. If you have a multi-level
home, smoke alarms must be installed on
each level.
What are the testing and
maintenance
requirements for smoke
alarms?
Smoke alarms should be tested monthly.
Smoke alarms with Lead or alkaline batteries
need to be replaced each year.
2.
List three examples of risks to Individual support workers’ personal safety when working in a home-based environment.
a)
Physical injuries from home hazards – slips, trips, falls.
b)
Body stressing injuries from workstation setup. c)
Mental health conditions from isolation and disconnection with the workplace, poor
work-life balance.
3.
List three common sources of infection and ways to minimise the transfer of infection within the care facility.
Sources of infection
How to minimise their transfer
within the care facility
a)
Bacteria
a)
Using gloves
b)
Virus
b)
Wearing
PPE
and
other
protective clothes
c)
Fungi
c)
Apllying hand sanitzer and
disinfectant spray
4.
List two examples of practices to minimise musculoskeletal injuries to self as support worker and to clients.
Guidance: At least one response should refer to the self and at least one should refer to the clients.
a)
Taking sufficient rest
b)
Looking after their health
5.
Consider a typical Care facility and answer the questions that follow.
a)
List two examples of emergency procedures typically implemented in care facilities.
Provide an outline of each emergency procedure that you have identified. i.
Informing all residents about the emergency
ii.
Guiding everybody towards safe exit
b)
List two examples of WHS policies and procedures typically implemented in care facilities.
Briefly describe the WHS policies and procedures that you have identified.
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i.
Reporting about the hazard as soon as possible
ii.
Putting necessary sign near hazard area
PRACTICAL ASSESSMENT
Instructions to Student
This section of this workbook covers the assessment of your skills
relevant to the performance evidence requirements included in Subject
2.
This assessment is completed using simulated tasks based on given
case study scenarios. You will not need access to a workplace or a care
facility to complete these tasks.
This practical assessment will assist your completion of the assessment
activities relevant to the requirements of the units covered in this
workbook:
Assessment Activities
Part 1: Case Study Assessment
Case Study: Anna Bentley
Case Study: Dennis Kyle
Part 2: Project Assessment
Project 1 – Identify legal requirements and ethical responsibilities
Project 2 – Self-reflection
CASE STUDIES
Case 1: The Case of Anna Bentley
This is Anna and her daughter Julia.
Anna is 82 years old and has been a
resident of Lotus Compassionate care for two years. Julia is Anna’s only child. Although Julia did not like the idea of her mother living in a home, Anna convinced Julia that it was the
best for both of them.
Julia is 36 years old and has never been married. Anna believes that she
is the only reason why Julia has not settled down yet. Anna believes her
daughter shouldn’t be spending all of her free time taking care of her
mother. She wants Julia to live a life of her own. Apart from Anna’s arthritis which makes it difficult for her to move
around, Anna’s mind and body is very healthy for her age. Scenario 1:
Anna has been recently diagnosed with stage 2 breast cancer. Having
caught the cancer at an early stage, the doctor advised Anna to
consider having a mastectomy and chemotherapy. Anna refused the
surgery and treatment fearing how risky and difficult it will be at her
age.
Anna made arrangements to make sure she will be ready if her
condition worsens. Although she has never needed a substitute
decision-maker (SDM), Anna appointed her sister-in-law, Cynthia, as
her SDM should one be needed. Anna also signed a refusal of treatment certificate (advanced care
directive), which includes a do-not-resuscitate order. Anna has asked
the centre and her sister not to let Julia know of her cancer and her
decision not to have the treatment.
Rose, an individual support worker, has been providing care for Anna
since she moved to the centre. She has become really good friends with
both Anna and Julia. She thinks Anna is making a mistake by not taking
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the treatment.
1)
Identify two (2) potential ethical dilemmas that Rose might encounter in the given scenario.
a)
The dilemma of not telling Jillia her mother cares
b)
Identifying a conflict of interest in a given situation
Scenario 2:
Rose learned that she was included in Anna’s will. In the event of
Anna’s death, Rose will be receiving a monetary token of gratitude for
her services. Rose is currently going through a financial crisis and
thinks the money she will receive from Anna will help her considerably.
She decided that she will find a way to make Anna have the surgery
and the treatment. She believes her decision to do this is justified
because she really believes that Anna has a good chance of beating
cancer; and in case Anna does not make it through the surgery or the
chemotherapy, then she will be able to receive the money from Anna. 2)
Identify the conflict of interest in the given scenario. Guidance: Consider your own emotional involvement as the carer in the given scenario. Consider also the personal interests of the other parties involved (Anna and Julia).
A conflict of interest may arise when a part of an employee's private
life, political views, personal views relationships, financial relationships,
cultural or religious activities, etc. Conflict or may appear conflicts with
the interests of other organizations. It is better to avoid any kind of
conflicts at workplace.
Scenario 3:
Rose told you about her condition—the money she will receive from
Anna’s will, and the financial struggles she is currently having.
Rose plans to tell Julia about Anna’s condition, and convince her to talk
to Anna and convince her to have the surgery and chemotherapy. Rose asks for your advice.
3)
What advice will you give Rose?
I would advise Rose to follow the organization's policies and procedures
if she places it care should she neglect her duty to take care of Anna.
4)
Identify one potential and one actual breaches described in the given scenario.
Guidance: you must identify one actual breach and one potential breach
Potential breach:
If Anna died, Rose might have broken the
organization's policy and procedures.
Actual breach: Violated Anna's refusal to accept the decision not to do
so surgery.
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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
Recognising potential breaches and reporting these breaches
according to organisational procedures
Recognising potential ethical issues and dilemmas and discuss to
appropriate person
You will be playing the role of a care worker working in Lotus
Compassionate Care. For the purpose of this assessment, the
organisational protocol requires all staff to report to the supervisor any
identified potential breach of client directives
To complete this task, you will need access to:
-
a video recorder -
a volunteer:
•
one (1) volunteer to play the role of your supervisor
With a volunteer (to play the role of your supervisor), simulate a
conversation to report the potential breach of client directives. Refer to
your responses from Case Study 1, Question 4.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play conversation. The video must not be longer
than three (3) minutes.
Save your video file using the filename: Subject 2-RP1
Take note that your assessor will be evaluating you against the following criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1)
Did the candidate report both the potential and actual breaches described in the given scenario?
2)
Did the candidate discuss with the supervisor other potential ethical
issues and dilemmas involved in the situation?
Guidance: include potential and actual conflicts of interest you have identified
Scenario 4:
Despite your advice, Rose decides to go through with her plan. Not
knowing how Julia found out about her condition, Anna files a
complaint against Lotus Compassionate Care for breach of privacy and
confidentiality.
Lotus has launched a full investigation to determine who provided Julia
the confidential information.
5)
Identify at least one unethical conduct described in the scenario.
Breach of privacy and confidentiality
6)
You know it was Rose who breached the confidentiality agreement. What will you do?
I will notify the organization that Rose violates the organization's
confidentiality. Because its my responsibility to do that according to
duty of care.
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Follow-up Questions
7)
Identify how the investigation by Lotus Compassionate Care could have been avoided.
If Rose has confessed and tell the truth the investigation woul have
been avoided.
8)
Review Lotus Compassionate Care’s Policies and Procedures by clicking here
. (http://compliantlearningresources.com.au/network/lotus/policies-procedures/)
(username: learner password: studyhard)
Are there any provisions or protocols regarding what must be done when an employee breaches the client’s confidentiality?
Yes
No
9)
Create an email to your supervisor. In your email, suggest two (2) protocols for Lotus Compassionate Care on what to do should a scenario like Rose’s happen again.
Guidance: There is no need to send an actual email to address provided below.
To:
rachel.a@lotuscompassionatecare.net.au
Subject:
Rose incident
Message:
Hi Rachel,
My name is Din, a support worker of Lotus Copassionate. I would like to
inform you that Rose broke the contract because she was having
financial difficulties. I suggest the organization insist on mandatory
reporting and provide training to staff on policies and procedures.
Reagards,
Din Mohammad
Case 2: The Case of Dennis Kyle
Dennis Kyle has been a resident of Lotus Compassionate Care for over
a year. Dennis has arthritis, which makes it difficult for him to move
around. He is 72 years old.
Before his stay at Lotus Compassionate Care, Dennis was being cared
for by his wife Sheryl. Sheryl passed away two years ago.
Their only son, John, was involved in a car accident years ago and is
confined to a wheelchair. John is being cared for by his children in
Ireland, where Dennis originally came from before moving to
Melbourne 40 years ago to marry Sheryl. Because of these conditions,
Dennis was placed in Lotus Compassionate Care.
Scenario 1:
To make him feel as comfortable as possible, John put Dennis in a
private suite at Lotus Compassionate Care. He is given everything he
needs, and he has so far been happy at the home.
Tanya Pereira, the carer who works with Dennis, helps him with his
daily morning routine. She helps him up from bed and prepares his
shower. While Dennis is in the shower, Tanya tidies up his room.
One morning, as Tanya was helping Kyle get up from bed, carrying his
legs towards the edge, she felt sharp pain in her lower back. She could
not stand upright and had to call on you, another care provider who
happened to pass by Dennis’ room, to assist her.
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1)
Looking at the picture of Dennis and Tanya in the previous page, identify two
manual handling hazards that Tanya and Dennis face daily.
1. Risk of falling
2. Risk of back strains
2)
Who would be the appropriate person to contact to address Tanya’s problem?
Guidance: There is no need to mention names.
Physiotherapist
3) Following Lotus Compassionate Care’s relevant policies and
procedures, complete the incident report form provided below.
Consider industry standard protocol when filling out details.
Guidance: You may use the current date and use any time in the
morning.
1.
Workplace details
Location: Lotus Compassionate Care
Supervisor: Rachel Allcot
Contact phone: 6122 XXXX
Setting: 2.
Incident details Day: Wednesday
Date: 27/05/2021
Time: 1200
Report completed by: Din
3.
Type of incident (indicate which is applicable)
Personal injury
Staff
Customer
Child
Name of person injured:
Part of Body Injured (if relevant): Nature of injury sustained:
Abrasions, scrapes
Bite
Broken bone/fracture
Bruise
Burn
Concussion
Cut
Rash
Sprain
Swelling
Other (please specify): pain Injury caused by:
Assault
Slips, trips, and falls
Manual handling
Other: 4.
Response to incident (indicate which is applicable)
First aid treatment administered
(please specify what/by whom etc.): Medical treatment administered
(please specify where/by whom etc.): Assistance sought:
Ambulance
Police
Counsellor
5.
Other information
Who witnessed the incident? (please use full name, details of staff’s job title where applicable, and telephone number/s):
Din 04005200
NOTE: Be specific
. Describe in detail what actually happened, stating the facts
in a clear and precise manner. Include exact location of incident, factors involved and any other details that may
be beneficial. A drawing of the centre layout, identifying where the incident occurred, would be useful.
6.
Other information
This report was compiled by (full name, title and contact telephone):
Din Mohhammad 04005200
On (date/time):
27/05/2021
This report is a true and accurate summary of the incident that occurred (please sign):
Din
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4)
Write an email to your supervisor, Rachel Allcot, about what happened to Tanya
and why it happened. Suggest policies and procedures on how to prevent a similar
incident from happening again.
a.
Write your email in the space provided. Do not exceed 200 words.
b.
Fill out the hazard report form that follows to attach to your email.
Guidance:There is no need to send an actual email.
You may use the current date when filling out the form.
To
Rachel
Allcot
<rachel.a@lotuscompassionatecare.net.au>
From
mohammad.di@yahoo.com
Subject
Incident report
Message
Hi Rachel,
Today, the care worker Tanya was helping Kyle out of
bed, lifted his leg plank, she felt a sharp pain in her
back. It's because of bad posture and bad textbook
Practice processing techniques. She did it alone despite
her heavy body.
Regards,
Din
To be completed by the person identifying the hazard
Name:
Date:
Description of hazard:
(Include area and task involved, and any equipment, tools, people involved. Use sketches if necessary)
Dennis was not properly supported because Tanya found the bed
too low.
The bed lacks armrests, making it difficult for Dennis to get up
Suggested actions:
(List any suggestions you have for reducing or eliminating the problem e.g. redesign, use of mechanical devices, training, etc.)
Tanya should learn or practice more manual handling. You should
also get help from others also a paramedic if she cannot protect
herself.
Report to (name): Rachel Allcot
Position: Supervisor
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Scenario 2:
You have taken over as Dennis’ care provider while Tanya is recovering
from her back injury.
One day, you notice Dennis is sneezing and sniffling.
5)
According to the Lotus Compassionate Care handbook
*
, should you apply
infection control measures when handling Dennis? Briefly explain your answer.
(*http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-Compassionate-Care-
Handbook-v1.5.pdf)
Yes, infection control measures should be in place because older adults
are more susceptible to infection due to less immune fighting power.
Rooms, guests and surroundings must be kept clean and properly
disinfected to prevent infection. Need to monitor temperature and
notify registered nurse about older adults condition.
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6)
Write an email to your supervisor, Rachel Allcot, about Dennis’ current condition
and if certain measures should be applied.
Write your email in the space provided.
Guidance: There is no need to send an actual email.
To
Rachel
Allcot
<rachel.a@lotuscompassionatecare.net.au>
From
mohammad.din@yahoo.com
Subject
Dennis illness
Message
Our resident Dennis has been coughing and sneezing
since this morning. So I want to monitor his condition
and promote infection control measures to prevent
infecting others.
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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
Following workplace procedures for at least one simulated
emergency situation
Apply infection control e.g. PPE
You will be playing the role of a care worker working in Lotus
Compassionate Care, responding to the emergency situation described
below.
To complete this task, you will need access to:
-
a video recorder -
a volunteer:
•
one (1) volunteer to play the role of Dennis
Dennis’ sneezing was particularly bad one day. As he was having his
breakfast, he sneezed hard and accidentally knocked his glass of water
over. The glass broke, cutting his hand in the process. He has sustained
several small cuts and one deep cut in the palm of his hand. He is
bleeding.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play situation, including how you would respond
to this emergency. The video must not be longer than three (3) minutes.
Save your video file using the filename: Subject 2-RP2
Take note that your assessor will be evaluating you against the
following criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1)
Did the candidate apply first aid?
2)
Did the candidate call for help?
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PROJECT 1: IDENTIFYING LEGAL REQUIREMENTS AND ETHICAL RESPONSIBILITIES
As a care worker you are required to comply with all the legal
requirements and ethical responsibilities relevant to your work role.
This project will assess your knowledge and skills to ensure you are
prepared to take on this aspect of your role in a real life care
environment setting.
Project 1 will require you to identify these relevant legal requirements
and ethical responsibilities through a set of written questions and
tasks.
Task 1
Review the different legal requirements that apply to Care Workers. Select three that you find most useful and relevant to your role as a Care Worker. Complete the table below.
Guidance: Name the legislation and/or identify the section in the legislation from where the you have accessed the legal requirement you identified. Write your response here under the ‘Source/s’ column of the table below.
Legal requirement
How does this
requirement apply to
you as a Care
worker?
Source/s
Quality of care
Providing quality of
care to the client to
make them feel happy
and satisfied.
https://
www.ndiscommission.g
ov.au/workers/worker-
obligations#:~:text=pr
ovide%20supports
%20and%20services
%20in,provided%20to
%20people%20with
%20disability
Rights
of
people
Providing
care
according to their own
https://
www.ndiscommission.g
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receiving care
choice as every people
have right to choose its
own choice.
ov.au/workers/worker-
obligations#:~:text=pr
ovide%20supports
%20and%20services
%20in,provided%20to
%20people%20with
%20disability
Approval of providers
The providers should
approve the things
they are giving like the
medicines.
https://
www.ndiscommission.g
ov.au/workers/worker-
obligations#:~:text=pr
ovide%20supports
%20and%20services
%20in,provided%20to
%20people%20with
%20disability
Standards
Providing
standard
quality of care in order
to make them feel
happy and satisfied
until their last breath.
https://
www.ndiscommission.g
ov.au/workers/worker-
obligations#:~:text=pr
ovide%20supports
%20and%20services
%20in,provided%20to
%20people%20with
%20disability
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Task 2
Aside from understanding the different legal requirements you must comply with, it is also important that you know the scope and nature of your own legal rights and responsibilities as a care worker. This helps ensure that you not only protect your clients, but also yourself. Review your legal rights and responsibilities as a care worker, and complete the table below:
(1) List three legal rights of care workers and describe how they apply to the scope of your role (2) List three legal responsibilities of care workers and describe how they apply to the scope of your role Legal Rights of a Care Worker
List three legal
rights of care
workers
Explain how these rights apply to the scope
of your role as a care worker
Leave and conditions
Must meet national employment standards, for
example:
maximum weekly hours, parental leave, etc. and
others
industrial problems.
Minimum pay
Carers should be assigned a minimum shift with
minimum wage.
Workplace discrimination
Other carers should not be discriminated
against because different cultural contexts.
Legal Responsibilities of a Care Worker
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List three legal
responsibilities of
care workers
Explain how these responsibilities apply to
the scope your role as a care worker
Freedom of speech
Caregivers should be given the opportunity to
give their own advice when making group
decisions, because every expert has to woras an
elderly care team.
To be involved in every
activity
Carers must participate in activities,
associations and the friendship he chooses, both
inside and out inpatient care services.
To accept responsibility
Must be able to accept responsibility for actions
achieved and choices, although they may involve
an element of risk, because the person being
cared for has the right to take risks and not
affirming the risk as a reason to prevent or limit
the risk or his actions and choices.
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Task 3
Review the different ethical requirements that apply to Care Workers. a)
Select two that you find most useful and relevant to your role as a Care Worker. Complete the table provided below. b)
List two sources of information about these ethical responsibilities
Ethical requirement
How does this requirement apply to you as
a Care worker?
Loyalty
and
responsibility
An aged life care professional who is
trustworthy in all aspects of professional and
commercial relations. One Senior Life Care
Professionals Maintain Confidentiality and Avoid
conflicts of interest and always pursue the best
interests of client.
Promoting benefit and
avoiding harm
An aged care professional promotes the
interests, values, and happiness to maximize
benefits and avoid harm. One Elderly life
professionals are aware of potential conflicts
may arise when weighing the benefits and risks
of interventions Consideration. A senior living
care specialist tries to make sure Vulnerable
customers' personal choices are maximized to
the greatest extent possible. Sources of information
a)
Learner guide 2
b)
Learner guide 2
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PROJECT 2: SELF-REFLECTION
Task 1
What signs do you notice in yourself when you are stressed and
fatigued? a.
List two (2) signs you notice when you are stressed and when you are fatigued.
b.
List two (2) ways you cope with these conditions.
Signs I am stressed
Signs I am fatigued
a)
Headache
b)
Unable to focus
a)
Stressed out
b)
Neck pain
How I cope with stress
How I cope with fatigue
a)
Rest
b)
Reamin calm and listen music
a)
Sleep
b)
Having proper rest or break
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Task 2
How do you maintain currency on safe work practices in regards to
workplace systems, equipment, and processes in your own work role?
List two (2) responses.
List down three (3) specific sources of information you have referred to.
Ways to maintain currency on sae work practices:
a)
Read workplace documents b)
Seek feedback from supervisor Sources of information:
a)
Learner Guide 2 b)
Safe Work Australia c)
d)
Manual tasks in healthcare and social assistance e)
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Task 3
How do you ensure non-judgemental practice in your work role?
List two (2) values that you apply at work, and briefly explain how you
apply these to keep a non-judgemental attitude.
Values
How these are applied
Patience, flexibal,
understanding
By providing proper care and support to my clients.
Acceptance, genuineness and empathy
Show empathy, putting myrself in the shoes of the speaker and their situation. Pay attention to their entire message, their words, as well as nonverbal cues like their posture and facial expressions. Answer without judgment.
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