ASSESSMENT 3 BAS51

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Universal Business School Sydney *

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BAS51

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Information Systems

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Apr 3, 2024

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ASSESSMENT 3 BAS51 A – Dimensions of The Knowledge Society T3 2023 Case Study: Intellipedia at the CIA KM enabled the CIA to share more information within the agency and with their intelligence counterparts (Wailgum,2008). The events of September 11, 2001, catalysed reforms in the intelligence community, especially to rectify the problem of key agencies having not been able to connect the dots. David Ignatius, associate editor at the Washington Post, remarked, “After 9/11, we asked ourselves: ‘why was no one able to connect the dots?’” Could 9/11 have been prevented? In four crucial cases, mishandled intelligence, bureaucratic tangles, and legal hurdles blinded the CIA and the {Federal Burean of Investigation} to clues right in front of them. Individually, none of these was a smoking gun. But combined they were a four-alarm fire. (Frank,2004). The CIA is aware of the post 9/11 analysis and reports that describe how sixteen government intelligence agencies were unable to puncture internal and external silos, and as result, critical information was not shared and was not aggregated to detect a pattern- and a substantial threat. The CIA’s CIO, Al Tarasiuk, introduced the notion of knowledge management to the sixty-one-year-old agency in the form of Intellipedia, modelled on Wikipedia. Intellipedia is a bottom-up system that allows all US analysts to share their information, their analyses, and even their insights with trusted peers over a secure network. The new system is essentially a wiki for knowledge sharing that was implemented in 2006. There is no anonymity because users log on and are authenticated each time, they use Intellipedia. There is a form of expertise locator system integrated within this system for users to find out who has expertise on a particular topic, a particular country, and so forth. As of January 2014, Intellipedia contained around 269,999 articles, and the Top Secret Intellipedia counted 113,000 content pages with 255,000 users. The most prolific users of Intellipedia are employees preparing to retire, which indicates that such systems may also play a role n organizational memory and knowledge continuity. Previously, the content that is now within the Intellipedia would have been shared with a limited number of people and most likely through email (which only added to employees ‘information overload). Intellipedia defines and enables the US intelligence community and is a clear contrast to what prevailed before-knowledge shared on a need-to-know basis and according to status, hierarchical relationships,

and formal authority. The major goal of Intellipedia is to enable collaboration across silos so participants can solve complex problems and connect all the known dots. This requires that participants speak the same language (i.e., share the same vocabulary and define all the dots in the same way). This new way of working also requires the motivation to share, which in turn entails a change in organisational culture. The major challenge is not with the technology, but with changing individual mindsets and the collective mindset that prevails as the organisational culture. PART A: Questions for Discussion  What role does ICT play in Intellipedia?  What does “value” mean in big data’s five V model? List all five Vs and discuss the importance of each V in Intellipedia.  Why is contextual knowledge for the BDA transformation process important?  Why does KM greatly influence by big data and BDA?  If you were tasked with initiating an organization-wide programme for surfacing people’s mistakes and learning from them, how would you instigate such an “error-harvesting” programme where mistakes could be surfaced, and errors could e discussed for “lessons learned”? What main difficulties would you anticipate in implementing such a programme? PART B: Discuss the difference between the three dimensions of IC (Intellectual Capital) at the CIA. What is the formula to calculate the value of IC? Provide at least two examples. Submission Details - Individual Assessment. - Word limit: Part A and Part B 1000 words (±10%) (excluding reference list). - The response should be professionally written in Arial 12pt double space. - Harvard style referencing. - Softcopy to be uploaded Turnitin via Moodle links. - Deadline of submission is Week 10, 8 th of November, 2023

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ASSESSMENT 3 BAS51

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