5-1 Homework Acitivity - Campus Bikes Case Study

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Southern New Hampshire University *

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510-X3289

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Information Systems

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Oct 30, 2023

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docx

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5-1 Homework Activity: Module Four – Campus Bikes Case Study Southern New Hampshire University IT-510: Advanced Info Technology October 22, 2023 Campus Bikes Case Study – Introduction

Campus Bikes is a very popular bicycle shop located near a major university owned by Mark Turner. Before opening the bike shop, for many years, Mark worked for his dad at his auto dealership, learning all about the automobile business. At Campus Bikes, patrons can purchase a wide variety of new bikes from high-end racing models to beach cruisers and any bike accessories needed. In the bike shop, Mark runs a similar business to what he learned for working with his dad, but on a smaller scale. In addition to the bike sales, the service department is always busy. “The staff includes Mark himself, a bookkeeper, two part-time sales reps, a full-time mechanic, and several part-time service helpers who assemble bikes” (Frechette, 2021). Mark’s business has recently grown, making his previous technology outdated. Mark is now interested in installing an up-to-date computer system to handle the business functions. Currently, “sales orders are recorded on pre-printed forms, and service requests are written up just as they would be in an auto service department” (Frechette, 2021). 1. List possible objects in the new bike shop system, including their attributes and methods. Objects Attributes Methods Bikes Make/Model, Serial Number, Pricing, and Inventory Performance of the bike, usage of the bike, bike racks/stands, and accessories Consumers Personal identification (i.e., license/ID, name, address, phone number, email, and any purchased maintenance plans Scheduled services and history of purchases and/or current orders. Employees Job title, employee ID, phone number Employment status (PT/FT), Date of hire and/or date of termination, and contact information Purchases + Orders (bikes, services, accessories) Invoice number, customers personal information, date of purchase, description of purchased item, cost, serial numbers, and accessories Ordering pickup of delivery 2. Identify at least three possible use cases and actors.

Actor Use Case Customer Orders bikes/parts or requests service Employee/ Sales Rep Creates invoices and service orders, completes transactions, and updates inventory Service/ Mechanic Fixes bike issue, orders new parts, and marks work as complete with description of issue/fix 3. Create a use case diagram that shows how service requests are handled. 4. Create a state transition diagram that describes typical customer states and how they change based on specific actions and events.

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