Assessment-1-ICTSAS502

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TAFE NSW - Sydney Institute *

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ICTSAS502

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Information Systems

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Oct 30, 2023

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docx

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Assessment 1 ICTSAS502 Establish and maintain client user liaison. Submitted by: Neil Allison Agojo Class number: S2263 1. What are the adequate response times for providing ICT services ?

- The adequate response times for providing ICT services is the following.  User needs  Business needs  Costs  Service level agreements  Client requirements  Logistics  Obtaining resources  Downtime  Costs of downtime 2. How can you analyse the role of stakeholders to determine the level of dependence they have on ICT infrastructure? - The dependence on ICT technology and infrastructure needs to be related to:  Reporting  Conducting activities  Analysing information  Conducting different work tasks  Ability to continue work if different elements are not accessible or not working. 3. Select a range of (at least three (3)) ICT devices and explain the capabilities of each. - Computers- It will help to be able to access software that can help to the organisation, ability to generate information, can reach out to the clients in distance. - Projectors- Can use in the regular meetings, helps all employee in the organisation present easily what they need to talk about. - Smartphones- Gives the organisation quick communication everywhere. 4. Select at least four (4) of the current industry accepted hardware and software products, and research and evaluate each. - Hardware  Cabling Network - is important for several reasons including scalability, having less downtime, the ability to solve issues quickly, cleaner looking, and safer.  Router- It sends information from the internet to personal devices like computers, phones, and tablets.  Cellular phone network- most commonly the native connectivity method deployed with most cell phones, smartphones, and dial-up devices.  Internet protocol TV- allow users to watch their favourite TV shows and movies on demand.

- Software  Operating system Some examples of operating system o Microsoft Windows o Apple IOS o Linux operating system  Customised software- responsible to increase productivity by making the process swift.  Network management  Commercial 5. Describe the following equipment that is vital in supplying business critical services: a. Internet file transaction security for client accounts. - AAA  It will interact with the data bases and directories that contains information that can use to verify that the user accessing the system is authorised. - Diameter  It is a much better authentication than the radius it also a part of the application layer of the internet suite. - IPsec  It is a mutual authentication protocol that can be used to authenticate and then encrypt data so that it may be shared between two secure points. - Leap  wireless LAN authentication method that can provide: WEP keys, Quick authentication, and connection with radius server. - PKM  a security sublayer of the IEEE 802.16 wireless standards. - Smart cards

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 this chip can provide: o Authentication o Data storage o Information processing o Single sign-on - SSL  a small data file that can be digitally bound to a cryptographic key to a clients or organisations details. - Tokens  A security token can be used to electronically prove identity, in the case of accessing a bank account from a web browser. - WPA  a security protocol and security certification program that has been designed and created by the WI-FI Alliance to secure wireless computer networks. b. Web server for e-business - They require a database and relevant security requirements to make sure that all information that is requested by the user can be communicated to the database then back to the web server and the client as needed. 6. Describe at least one (1) of the quality assurance practices conducted relating to supplied service and service level agreements (SLAs). - Quality control activities – this is designed to monitor the jobs and what is the things done by your co-workers. 7. What information will you need to obtain so that you can analyse the role of ICT in a client's business domain? - The Business domain may be defined by:  ICT system boundaries  Organisational boundaries  Interactions with clients  Information and data that pertain to the domain.

 Software and hardware that pertains to the domain. 8. Briefly describe the server types required to provide: a. Application server- to enable interaction between end-user clients and server-side application code b. Backup server- in charge of reserving important data, files, folders, databases, and hard drives on a specialized on-premises or remote server/network c. Email server- a software program that sends and receives email d. Firewall server- a network security device that prevents unauthorized access to a network e. Proxy server- server that retrieves data from an Internet source, such as a webpage, on behalf of a user f. Web server- a computer system capable of delivering web content to end users over the internet via a web browser.