AT1 Written Questions_Concepts
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South Metropolitan TAFE *
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Course
CHC52015
Subject
Information Systems
Date
Feb 20, 2024
Type
doc
Pages
9
Uploaded by DeanHippopotamus7145
AT1 Written Questions - Concepts Qualification details
Training Package code
and title:
CHC Community Services (Release 9.3)
National Qualification
CHC52021 Diploma of Community Services
State code
BIJ1
Unit of Competency
Case Management Cluster
National Code & Title
CHCCSM013 Facilitate and review case management CHCCSM012 Coordinate complex case requirements
State code
OEL48
OEL05
Assessment Task
AT1 Written Questions - Concepts
Date Due
Session 5
Date Received
Student Name
Student Declaration
I declare that the evidence submitted is my own work: (provide signature)
Assessors Name
Assessment Decision
☐
Satisfactory
☐
Not Yet Satisfactory
Assessor Signature
Date
Is student eligible for reassessment (Re-sit)
?
☐
No
☐
Yes
Reassessment Date
Feedback to student
Feedback from student
Student signature
Date
Page: 1 of 9
AT1 Written Questions - Concepts Assessment Instructions
Instructions:
Read each question thoroughly & carefully to ensure you are responding appropriately.
Complete each question within the spaces provided.
Formatting:
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Page: 2 of 9
AT1 Written Questions - Concepts 1.
a. What does the term ‘Evidence based practice requirements’ mean?
b. Outline the main features of the following case management models.
Brokerage Model
Intensive Model
Clinical Model
2.
Give a brief description of the following approaches to service delivery and case management:
a.
strength-based
b.
rights-based
c.
person-centred
d.
needs-based
e.
culturally sensitive practice
f.
trauma informed practice
3.
Outline TWO contemporary behaviour change models, practices and interventions.
4.
Explain the difference between privacy and confidentiality.
5.
Outline the process of having a formal meeting.
Page: 3 of 9
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AT1 Written Questions - Concepts 6.
Name ONE relevant organisation and regulatory standard, policy, procedure, piece of legislation and statutory mandate for each of the areas below: (NA if not applicable)
organisation & regulatory standard
policy
procedure
legislation
statutory mandate
Youth
Domestic violence
Mental health
Homelessness
Disability 7.
What are the risks and responsibilities relating to duty of care for the following?
risk/s
responsibility/s
a. Child protection
b. Domestic violence
c. Suicide
d. Elder abuse
e. Disabilities
f. Generational abuse
g. CaLD needs
h. Aboriginal and Torres Strait Islander Clients
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AT1 Written Questions - Concepts 7i. Choose one of the above cohorts and outline the barriers they face when trying to escape disadvantage.
8. Give examples of relevant considerations and protocols, history and special needs to be aware of when delivering services to the following diverse populations:
Considerations and protocols
History
Special needs
a. Culturally and linguistically diverse (CALD)
b. Aboriginal and/or Torres Strait Islander people
c. People with disability
d. Lesbian, gay,
bi-sexual, transgender, intersex (LGBTI)
e. People experiencing or at risk of homelessness
f. Older people
g. Children and young people
h. Gender And sexual diversity
Page: 5 of 9
AT1 Written Questions - Concepts 9. Outline below the specific considerations that you will need to reflect on when working with families
a. Dynamics
b. Communication
c. Decision making issues
d. Family focused models of practice
e. Person – centered approaches to working with families
10. When you first meet with a client what would be the relevant documentation you would use and why?
11. Explain the processes of monitoring and reviewing case management
12. Outline 5 categories of services that could assist you in working with various client needs and identify a service in each one of these categories (a real service that is currently operating in
the Perth Metropolitan Area)
Category of service
Example of service (include name of agency, contact details and any referral process)
Purpose of this service/Support provided e.g., how could it help your clients in the future?
Page: 6 of 9
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AT1 Written Questions - Concepts 13. Give examples of the rights, roles and responsibilities of people within the decision-making process
Rights – what are they entitled to
Roles – what can they contribute or be involved in
Responsibilities – what is expected of them in the process
a. Client
b. Worker
c. Families
d. Other agencies 14. Achieving positive outcomes for clients in services depends on a number of factors. Outline the importance of value systems in the following roles and how this can impact negatively or positively on the overall progress or healing journey of a client within services.
Roles
Examples of value systems and their effects on client’s progress or healing journey
Worker
Client
Stakeholders e.g., government departments and bodies, organisations etc
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AT1 Written Questions - Concepts 15. Outline considerations in each of the specific client groups to show how you would communicate, address concerns and engage clients in the case management process through a
collaborative approach
Diverse Group of Clients
Potential difficulties in engagement with clients (
e.g. barriers of
engagement because of their particular circumstances or needs)
Mode of communication that may be more appropriate (e.g., phone calls, texts, emails, face to face office-based appointments, group work, online modes, outreach in community
centres, home visits etc)
How would you address concerns and make sure clients were actively engaging with you in the case management process
(so that you are working
with
the client and respecting their voice in
the process/ collaborating with the client)
Give one example of how
you would collaborate with
another service to assist a client
Homeless population
Elderly clients
People living in remote and regional areas
Young people People with a
cognitive disability
16. Outline 5 issues faced by people, and their families and carers, accessing multiple services
17. Give three examples of principles and practices that assist works in planning for complex service provision
PRINCIPLES
PRACTICES
Page: 8 of 9
AT1 Written Questions - Concepts 18. Outline the following issues that can arise when assisting an individual through the case management process (4 examples per column)
Requirements and boundaries of
the coordination role
Duplication of services
Aspects that may cause confusion, concern or create a barrier to the person accessing supports
Requirements:
Confusion:
Requirements:
Concern:
Boundaries:
Barrier:
Boundaries:
Barrier:
19. Outline the referral requirements of services (include information needed, and the process of completing
the referral and liaising with the referral agency)
20. List the indicators of client who may self-harm and also potentially do harm to others
21. Outline the different types of funding and potential requirements at the four levels (local, state, and federal)
Page: 9 of 9
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