MKTwain - CMGTCB-555 - Competency 2 - Reflection
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555
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Information Systems
Date
Feb 20, 2024
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docx
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Uploaded by PrivateOtterPerson4789
Mark Twain
CMGTCB/555 – Competency 2 Reflection
A clear user story is key to creating a plan to address the needs of the customer. With a clear user story, the team can work out the plan to meet this need for the customer. However, if the story is not clear, the team cannot accurately address the needs of the customer and will have to develop a broader SLDC than what’s needed.
A quality user story must identify who the user is, what they are trying to accomplish, and for what purpose, this will aid the team in identifying each attribute that must be addressed. For example, in the education industry there are many roles, using the same SDLC for all plans in the educational environment is not ideal. If a staff member’s story is simply stated as, “I require better technology to do my job”, a team cannot easily identify what their role is and what type of technology they need to do their job. This is a poorly written user story because we cannot identify if the need is from instructional staff, support staff, operations, etc.
A better written story in the same context would be, “As a teacher, I need updated classroom technology so that I may be able to teach my students more efficiently.” In this story we identify that the
teacher needs updated technology that is specific to the classroom environment, and that the technology that’s requested will help teach their students in an efficient manner. An experience with a similar user story I had was when we had math teachers that were trying to teach while using obsolete projectors that were pixelated, so they couldn’t present their instruction clearly due to the unreadable content on the white screen. The teachers asked for better technology but didn’t specify what they were
trying to accomplish. After taking a survey from the math department teachers on their thoughts regarding their current classroom technology, the story that came about was, “As math teachers, we need high resolution presentation technology that also provides interactivity with our students”.
Change is a constant in any organization, there will always be new methods or processes to complete tasks, most of the time they are welcomed by the organization with only pushback from a few. The key to easing this transition is communication. By communicating to the business units affected by this change, an organization can lessen the blow to those affected by the change. Developing a plan on how to communicate these changes is paramount to its implementation.
Taking steps to ease the transitions will help to make employees more receptive to the changes. The initial step will be to communicate that updates to certain organizational processes are needed and will be taking place over a specified timeframe. Identifying that timeframe is important because it gives employees an idea as to when this change will take effect. The next step will be to communicate how this change will improve upon the current system or process and simplify current methods. Following this step, providing training and workshops to employees on how to use these new processes or systems will help ease them into becoming familiar with it and adopting it. The final step is to take input on how the processes work for everyone and communicating the resulting efficiencies to the organization. By following these steps, employees will feel like they were not blindsided by the change, that the change was necessary, that the change was going to bring efficiency to their jobs, and that they are not left to fend for themselves because training is being provided.
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