Analysis of the Purchasing Process Conducted by Wells Fargo Bank

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Capella University *

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4024

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Information Systems

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Jun 27, 2024

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docx

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Uploaded by ConstableGuanaco4360

Analysis of the Purchasing Process Conducted by Wells Fargo Bank Organizational Overview Wells Fargo Bank is a leading financial services company headquartered in San Francisco, California. It provides a wide range of financial products and services, including banking, investments, mortgage, and consumer and commercial finance. With a strong presence in the United States and a significant international footprint, Wells Fargo serves millions of customers globally. Assessing the Purchasing Process Acquiring Products for Use in Daily Operations At Wells Fargo, acquiring products for day-to-day operations involves a systematic and well-defined procurement process. This process ensures that the necessary items, whether small or large, are available to employees to perform their duties efficiently. Smaller Items: Office Supplies and Daily Task Items Example: Office supplies such as pens, notepads, and printer paper. Process: These items are typically ordered through an internal online procurement system. Employees can log in, select the required items from a predefined catalog, and submit a purchase request. Time to Obtain: Generally, it takes about 2-3 business days for the supplies to be delivered to the requesting employee's desk. Complexity: The process is straightforward and user-friendly, designed to be completed within a few minutes. Once the request is submitted, it goes through an approval workflow, which is usually automated for small, recurring purchases.
Difficulties: Occasionally, some items might be out of stock, causing minor delays. However, the system sends notifications and suggests alternative products to minimize disruption. Larger Items: Computers and Technical Equipment Example: Computers, monitors, and other IT equipment required for work. Process: For larger items, the process is more involved. Employees must submit a detailed request justifying the need for the equipment. This request is typically routed through multiple levels of approval, including the employee's direct manager and the IT department. Time to Obtain: The time frame can vary significantly. On average, it takes about 1-2 weeks to complete the process and receive the equipment. Complexity: The process is more time-consuming due to the higher costs and the need to ensure that the purchase aligns with the company's IT standards and budget constraints. Detailed specifications and sometimes competitive bids are required. Difficulties: The primary difficulty lies in the approval stages, which can sometimes be slow due to the need for multiple sign-offs and potential budgetary reevaluations. Process Improvement Recommendations Streamlining Approvals: For larger items, the approval process could be expedited by implementing a tiered approval system where lower-cost items within a certain threshold can be approved faster. Additionally, adopting electronic signatures and automated workflow systems can reduce the time spent waiting for approvals. Inventory Management: Improving the inventory management system to better predict demand and stock levels can reduce the occurrence of out-of-stock situations for smaller items. Regular audits and data analytics can help in maintaining optimal inventory levels.
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