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School
Ross Medical Education Center *
*We aren’t endorsed by this school
Course
101A
Subject
Health Science
Date
Jan 9, 2024
Type
Pages
3
Uploaded by ColonelMoonPorpoise32
Chapter 1
6
Healthcare and the Professional Medical Assistant
Professional Medical Assisting Concepts
1
.
Why is it important for medical assistants to be professional?
2.
Explain the impor
ta
nce of professionalism and customer service to an ambulatory care facility.
3.
Describe patient-centered care and what it requires.
If a medical assistant makes a mistake in patient care, what should be done immediately?
Explain the difference between empathy and sympathy.
4
.
5
.
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1
3
.
List 4 ways a healthcare professional can work with other healthcare professionals to promote interprofessional collaboration
?
1
4
.
When differences come up in a team, what is the professional way to deal with the differences?
1
5
.
The _____________________________________ is an organized plan of healthcare services for the public
.
6
.
An(n) __________________________________ is trained and certified to use medical ultrasound, which can aid the
diagnosis of a variety of conditions and diseases.
16
.
_____________________________ delivery of healthcare services
includes the hospital, inpatient surgery, and the
emergency department.
17
.
______________________________________ refers to medical services provided by healthcare professionals on an outpatient
setting, without admission to the facility.
Chapter 1
6
Healthcare and the Professional Medical Assistant
7
.
An(n) __________________________________ provides expert assistance in the management of health information.
An(n) __________________________________ assesses individuals with hearing loss, balance issues, and neural
problems
8
.
9
.
An(n) __________________________________ is an RN with additional training and certification; provides
direct patient care and can diagnose and treat patient (write prescriptions).
An(n) __________________________________ assists patient in regaining mobility and strength.
10
.
11
.
An(n) __________________________________ provides direct patient care services under the supervision of a licensed
physician; can diagnose and treat patients (write prescriptions).
An(n) __________________________________ performs medical imaging procedures.
12.
1
8
.
What do the letters in the acronym GIVE stand for?
G
.
I
.
V
.
E
.
1
9
.
Why is it important for a medical assistant to practice GIVE?
Chapter 17 Applied Interpersonal Communication
22
.
What type of communicator should a medical assistant strive to become? Explain why this type of communicator is important in a
healthcare setting.
20
.
When wearing a mask, our facial features are limited. How do we deliver the message that our unseen smile gave?
21
.
We decode messages based on ___________________________ and __________________________.
23
.
For each description below, identify the type of barrrier to communication.
a
.
Noise, lack of privacy, temperature
:
_____________________________________
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Communication Concepts
b
.
c
.
d
.
e
.
f
.
g
.
h
.
Unable to see written communication
:
__________________________________
Unable to hear verbal communication
:
__________________________________
Functioning at a lower age level
:
_______________________________________
English is not the patient's primary language
:
_____________________________
Hunger, pain, anger, tiredness
:
_____________________________
Unable to read or write
:
___________________________________
Fear and anxiety related to being judged by the healthcare professional or the
inability to explain personal feelings
:
____________________________________
24
.
For each of the following descriptions, identify the level of need according to Maslow's theory.
a
.
b
.
c
.
d
.
e
.
f
.
g
.
h
.
Includes air, food, drink, shelter, and warmth
:
___________________________________
Includes friendship and intimacy
:
___________________________________
Incudes protection from the elements and security
:
___________________________________
Includes knowledge, curiosity, and understanding
:
___________________________________
The appreciation of and search for beauty and balance
:
___________________________________
Includes self-esteem and achievement
:
___________________________________
The
need to realize one's potential
:
___________________________________
These needs are met by helping others achieve their very best
:
___________________________________
___________________________________ are psychological strategies that are unconsciously used to protect a person from
anxiety arising from unacceptable thoughts or feelings.
25
.
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