SAB CHCHCS001 Provide home and community support services

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 3 ASSESSMENT OVERVIEW This Student Assessment Booklet includes all your tasks for assessment of CHCHCS001 Provide home and community support services. ABOUT YOUR ASSESSMENTS This unit requires that you complete 6 assessment tasks. You are required to complete all tasks to demonstrate competency in this unit. Assessment Task About this task Assessment Task 1: Written questions You must correctly answer all 12 questions to show that you understand the knowledge required of this unit. Assessment Task 2: Case studies You are to read three case studies and complete the questions for each. Assessment Task 3: Observation task There are three parts to this task:  Part A: You are to prepare for two home visits, including discussing policies and procedures with your assessor.  Part B: You are to be observed working with two clients in a home support setting.  Part C: You are to answer a set of verbal questions about the clients and their home visits. Supporting resources You may like to look at the following websites, books and documents for more information about the topics related to this unit:  Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW. How to submit your assessments When you have completed each assessment task you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you. Assessment appeals You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 6 ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ Assessor signature: ________________________________________________________________ Assessor name: ___________________________________________________________________ Date: ___________________________________________________________________________

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 9 c) List five documents that must be kept to provide evidence of compliance against the Standards. Document 1: Care plans Document 2: Hand book, staff records Document 3: Wall charts, policies and procedures Q UESTION 2 Briefly explain the purpose of the following community care programs. For each program list the services available. Program Purpose Services Home and Community Care (HACC) The home and community care offers a range of services to support frail people, younger people with the disabilities carers. (HACC) services are also available those who are caring for a frail older person or a person with disability.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 12 Q UESTION 4 d) Briefly explain the term ‘duty of care’. Duty of care is a legal obligation which is imposed on an individual requiring adherence to a standard of a responsible care while performing any act that could foresee ably harm others it is the first element that must be establish to proceed with an action negligence. Marco is visiting Kim in his home. Kim has mental health, alcohol and drug issues. When Marco gets to Kim’s house, he sees that she is clearly under the influence of drugs. Marco is unable to raise Kim, who has passed out on the lounge. Marco is annoyed as he told her he would be coming today. Marco decides to leave Kim to sleep it off and come back later in the day to complete his visit. e) Has Marco demonstrated his duty of care to Kim? Explain your answer. No Marco has a legal obligation to provide reasonable care to client. Marco should medical attention to Kim.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 15 Control 5: Review the controls and monitor compliance Q UESTION 6 f) List the legislation (title and date) that regulates privacy in your state or territory. Briefly outline the purpose of this legislation. Legislation: Federal register of legislation, Australian law reform commission, frequent asked about legislation and bills, social policy law, social services legislation. Purpose: Legislation includes both the process of statutory formulation and the resulting statute itself. Legislation guides the policy of government and ensures a code of conduct between citizens as well as between the government and citizens. In the United States, the legislative process occurs on both a federal and state level.  g) What are the key points of privacy legislation in relation to home and community care?  Privacy related to website use  Disclosure of personal information  Give advice to client how their personal information will be collected

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 18 Q UESTION 7 j) Write down the responsibilities of employers and employees in relation to WHS in a home and community services environment. 1. Employers: Work safely to protect themselves and others from injury and follow all WHS instructions, for example:  wear all personal protective equipment provided.  follow safe work procedures.  not interfere with or misuse anything provided by the employer that is used to keep the workplace safe.  not remove or change machine guards.  not behave in a way that puts themselves or others at risk.  respond to a reasonable request to provide assistance or first aid to an injured person at  work. . 2.  Report any WHS issues, including hazards, injuries, illnesses and near misses. 1. Employees: Properly orientate, train and supervise staff to ensure safe work practices are understood and followed by all employees. 2. Consult with all employees, including YW, about decisions that will affect safety in the workplace. 3. Provide suitable personal protective equipment (PPE) to make sure workers can do their job safely and train workers how to use PPE correctly. 4. Regularly check WHS systems and procedures to make sure that workers are adequately protected from workplace hazards. 5. Provide adequate facilities for the welfare of employees. This covers everything from providing suitable toilet facilities to conducting risk assessments on premises and procedures. 6. Be aware of employers’ legal obligations under the NSW Work Health and Safety Act 2011 and the NSW Work   Health and Safety Regulation 2011   and meet those obligations in full.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 21 Q UESTION 8 Consider the following situations. Identify:  the hazards and associated risks (at least two for each item)  possible control measures the employer should put in place to minimise the risk of injury or illness  action you should take in each situation, including any reporting requirements that need to be made. The first one has been completed as an example. Hazard Risks Control measures Preventative action/ reporting Slippery floors  Slips, trips or falls  Breaks, sprains  Provide floor mats  Require use of non-slip shoes  Use signs to warn of temporarily slippery surfaces  Clean up spills quickly

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 22 Hazard Risks Control measures Preventative action/ reporting Mechanical aids, including hoists and transfer equipment 1. Incorrect use could result to operator being pinned down or resident falling off. 2. Manual handling injuries. 1. Document safe work procedures. 2. Use equipment according to manufacturer’s instructions. 3. Ensure mechanical aids are appropriate. 1. Follow safe work procedures. 2. Use equipment according to manufacturer’s instructions.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 23 Hazard Risks Control measures Preventative action/ reporting Cleaning products, sanitisers 1. These are flammable, which means they can catch fire and burn. 2. These are corrosive, which means they can damage the skin. Provide staff briefings or training. 1. Follow safe work and procedures. 2. Report any concerns immediately.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 24 Hazard Risks Control measures Preventative action/ reporting Contact with public  Stress  Physical attacks  Criminal violence  Provide adequate outside lightning  Provide emergency response training  At least Two people per shift Report any concern immediately

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 25 Hazard Risks Control measures Preventative action/ reporting Items contaminated with blood or body fluids Prevent the disease. Prevent the infection  Use latex gloves (or other barriers) and techniques that minimize potential contact of mucous membranes and openings in the skin to body fluids.  Wash hands after any contact with blood, saliva, urine, stool, skin sores, or genital secretions.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 26 Hazard Risks Control measures Preventative action/ reporting Sexual harassment, work place bullying. Emotional stress, fear and anxiety, physical illness Establish work place policy Report any concern immediately

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 27 Hazard Risks Control measures Preventative action/ reporting Clients who are confused and/or violent Verbal or physical abuse 1. Document and follow safe work and emergency procedures. 2. Provide duress alarms for staff. Report any concern immediately

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 28 Q UESTION 9 l) A person-centred support approach can contribute to the empowerment of people living in the community. What is the advantage of this?  Client feel that they involved and have a say  Buy in and commitment care plan  Maintain dignity m) In one to two sentences explain why older people, or people with disabilities, are commonly disempowered.  Stereotype  Lack of mobility  Access to place and services  Less capacity to earn money

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 29 n) Read the following scenario and answer the questions: Alberto has had a stroke. Although his wife, Michaela has been able to provide love and support for Alberto, there are some things they just couldn’t manage. Alberto and his case manager, John, have talked about his needs, with Michaela being involved in the discussion. They are adamant about what Michaela can do for Alberto and the types of support they need. They ask for help with Alberto’s showering, dressing and transport as Michaela does not drive. Alberto also wants to attend physiotherapy to regain his strength. After a few months, Alberto is very happy with his progress. He is now quite capable of showering and dressing himself and has just been given permission from his doctor to drive again. John meets with Alberto and Michaela to discuss changes to his care plan. It is agreed to cease the personal care and transport services, but in place of those John will receive some assistance with gardening and general maintenance, as he still finds balance and heavy work difficult.  In what way does this scenario represent consumer-directed care?  Alberto and Michaela are both include in decision making  The plan can be changed at Alberto requested so it is relevant to current need.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 30  How do you think this approach has helped Alberto to recover from his stroke? Alberto this leads to him being confident in the services being provided. physiotherapy will help Alberto regain his strength. Q UESTION 10 Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her nearest neighbour lives over 500 metres away and is often away from home. Elsie does not have a mobile phone. The house needs repair as the roof is leaking, but Elsie does not have the money for this. O) What action could you take to make sure Elsie is safe, balancing her wish to be independent and be able to take risks?  Elsie was injured she would not be able to obtain help.  leaking roofs may lead injury to Elsie.  Elsie at a risk of assault as she as little ability to protect herself.

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64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 32 p) List four things that could be done to reduce risks to Elsie’s safety and security. Action 1: Organise regular visits Action 2: Install security and an alarm system Action 3: Install a safety alarms if Elsie can wear and push alarm if she gets into trouble Action 4: Obtains the money and financial problems Q UESTION 11 Gianni lives alone at home. His eyesight is deteriorating rapidly, however he is fiercely determined to stay in his own home until he dies. He walks to the shops each day at 10.00am to do his shopping, but he is finding it harder to do with his bad eyesight. The town where he lives is not the same as it was when he moved there fifty years ago. In those days it was a nice country town – now it is a growth area in the outer suburbs of Melbourne. There is a large problem in the area with high rates of unemployment and large rates of methamphetamine use. q) What safety and security risks does Gianni face?

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 33 Gianni falling eye sights may lead to injury in the house. May not be able to see the cars and judge speed when crossing the road. high rates of unemployment and ice will increase crime in the area. r) List four things that can be done to reduce risks to Giannis’s safety and security. Action 1: Use a personal safety alarms Action 2: Install security lightning Action 3: Assist Gianni to set up the home Action 4: Send the Gianni to a specialist to check why is eyesight is falling Q UESTION 12 s) What procedures can be put in place to ensure fire safety in a client’s home?

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 34 -- Never leave cooking, heaters, open fires or candles unattended --Don't overload power boards --Keep electrical appliances in good working order --Ensure cigarette ash and butts are extinguished. Never smoke in bed --Do not dry clothing in front of heaters --Clean lint filters in clothes dryers after every use and always let dryers complete the cool- down cycle --Store all matches and lighters out of reach of children -- Keep a fire extinguisher and fire blanket and know how to use them --Have a home fire evacuation plan and practise it regularly --Never deadlock yourself inside the house. .

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 35 t) Research the legal requirements in your state or territory for smoke alarms to be installed in homes. Briefly explain the requirements. Install a smoke alarm outside each bedroom or sleeping area in your home. If you live in a house with more than one level, install a smoke alarm on each level. Installation On a ceiling The smoke alarm should be located in the centre of the ceiling. If it cannot be located here it should be located 300mm from any cornice or wall. On a wall The smoke alarm should be located 300mm - 500mm from the ceiling. On a cathedral ceiling or sloping ceiling The smoke alarm should be located 500mm - 1500mm from the highest point Avoid drafts: Do not install smoke alarms near windows, doors or air ducts where drafts could affect alarm sensitivity Avoid dead air spaces: A dead air space is an area in which trapped hot air will prevent smoke from reaching the alarm. This generally occurs at the apex of cathedral or sloping ceilings, the corner junction of walls and ceilings, and between exposed floor joists.    u) What is the name of the Act or Regulations that cover requirements for smoke alarms in your state or territory? The Residential Tenancy Amendment (Smoke Alarms) Act 2012 (the Act) requires smoke alarms to be installed in residential rental properties in Tasmania from 1 May 2013.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 36 Q UESTION 13 EXPLAIN THE PROCEDURE TO YOU MUST FOLLOW WHEN ENTERING A CLIENT ’ S HOME TO ENSURE THEM OF YOUR IDENTITY  Wearing appropriate uniform  Carrying appropriate identification  Wearing name badge Q UESTION 14 Bunty has cancer. She has undergone one program of chemotherapy and has been receiving HACC services due to her declining health needs. Bunty was very sick during the treatment, but her health gradually improved. Last week Bunty was distressed to find out that her cancer is back. Her oncologist has strongly recommended a further chemotherapy program. If she does not have treatment she is likely to die within a month. Bunty has decided not to have the second lot of chemotherapy – instead she wants to die at home. Her family are angry that she is giving in to the disease – especially as the oncologist has so strongly recommended further treatment. v) Should Bunty do what her family and oncologist want her to do? Explain your answer.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 37 Bunty has a right to dignity of risk to refuse treatment and accept the consequences. The family approach you and ask if you can talk some sense into Bunty. They ask you for legal advice about whether Bunty can be forced to take the treatment. They also ask you lots of technical questions about Bunty’s cancer and how treatment will work. Bunty has given her consent for you to share information with her family, but you don’t really feel this is within the role of your job. w) What should you do in this situation? The worker could explain the concept of dignity of risk to the family. The worker should report back to supervisor to keep them informed of development . Q UESTION 15 What is meant by ‘emotional abuse’? Provide examples of emotional abuse that older people and people with disabilities are commonly subjected to.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 38 Emotional abuse - Emotional abuse is any act including confinement, isolation, verbal assault, humiliation, intimidation, or any other treatment which may diminish the sense of identity, dignity, and self-worth. What do I need to hand in for this task? Have I completed this? Your answers to each question 

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 40 ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2 Students: Please fill out this cover sheet clearly and accurately for this task. Make sure you have kept a copy of your work. Name: Harmanpreet Kaur Date of birth: 30/09/1991 Student ID:78625 Unit:  CHCHCS001 Provide home and community support services Student to complete Assessor to complete Assessment Task Resubmission? Y/N Student initials Sufficient/ insufficient Date Case study 1 Case study 2 Case study 3 STUDENT DECLARATION I Harmanpreet Kaur _declare that these tasks are my own work. None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s. I have correctly referenced all resources and reference texts throughout these assessment tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student signature: Harmanpreet Kaur Student name: Harmanpreet Kaur Date: 03/06/2021

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 41 ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ Assessor signature: ________________________________________________________________ Assessor name: ___________________________________________________________________ Date: ___________________________________________________________________________

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 42 ASSESSMENT TASK 2: CASE STUDIES T ASK SUMMARY : You are to read the case studies and complete the questions that follow. W HAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT ?  Access to textbooks and other learning materials  Access to a computer and the Internet (if you prefer to type your responses). W HEN DO I DO THIS TASK ?  You will do this task in the classroom or as homework – your assessor will advise.  Write in the due date as advised by your assessor: __________________________ WHAT DO I NEED TO DO IF I GET SOMETHING WRONG ? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:  Answer the questions that were incorrect in writing.  Answer the questions that were incorrect verbally. C ASE S TUDY 1: B ERNIE AND G LENYS Bernie and Glenys have been married for 47 years. Glenys has been diagnosed with dementia and requires constant care. Bernie has been caring for Glenys at home and is committed to her care. Now Bernie has found out that he has terminal cancer. He will probably only have about six months to live. Bernie is distraught and worried about what will happen to Glenys after he dies. One day while you are cleaning their bedroom, you find a stash of medications hidden behind the cupboard. When you ask Bernie about them he looks very guilty. He says that they are his ‘insurance’ to make sure that neither he nor Glenys will suffer. He also says that you should not say anything to Glenys or anyone else about them – he couldn’t bear for Glenys to be lonely when he dies. You look at the medications and see that these are very strong. You realise that Bernie is considering ending his own and Glenys’s lives when he feels they can no longer cope.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 43 1. You sympathise with Bernie’s situation, but what should you do in this ethical dilemma? Bernie planned action is unlawful. Supervisor explain the Bernie his duty. Suggest Bernie has counselling to deal with stress and worries. 2. Identify two possible solutions that will assist Bernie to address his concerns and be comfortable to take different ‘end-of-life’ action.  Counselling  Assess palliative care for Bernie

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 44 3. How would you demonstrate respect and sensitivity to Bernie – imagine that your views are very different from his in this situation.  Do not judge.  Respect other differences  Understand his feeling The workplace grapevine quickly becomes active. One of your colleagues comes rushing up to you, ‘Oh my goodness, I can’t believe that Bernie was going to murder his wife!’ she exclaims. ‘What did he say to you? Is he going to be arrested? Poor old Glenys – he kept on saying he wanted to care for her at home but all this time he just wanted to get rid of her.’ 4. Explain how you would respond while still maintaining confidentiality.  Explain that you are unable to provide any details due to confidentiality  Explain that she has rumour only  Explain your supervisor your rumours are already going workplace that they are untrue. What do I need to hand in for this task? Have I completed this?

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 45 Your answers to this case study  C ASE S TUDY 2: C ANDICE Candice is frail and has dementia. Her dementia has been caused by a history of drug and alcohol abuse. She lives at home with her niece, Nevaeh, who cares for her. Candice receives support at home to shower and receives meals on wheels. Nevaeh is known to be an alcoholic and it is expected that she also takes illegal drugs. Lately Candice has been losing a lot of weight. There has also been some unusual bruising on her arms and chest – Nevaeh explained that Candice often falls out of bed, especially if she has been drinking. Nevaeh is drunk when you arrive today and you see that she is eating Candice’s meals on wheels. You also find medications in the kitchen, which have obviously not been given to Candice for some time. When you ask Nevaeh about why she is eating Candice’s food, she says that there is no point in her giving it to Candice as she just spills it down herself. When you ask her about Candice’s medication, Nevaeh says that these are old prescriptions that she doesn’t take any more (even though they are the medications listed on the care plan). She then says, ‘Is it pension day today? Thank god! I’m desperate for some ciggies!’ She then races out, leaving you alone with Candice. You know that Nevaeh has access to Candice’s bank account. 5.What are three types of abuse that Candice may be subject to?  Neglect abuse  Physical abuse  Financial abuse

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 46 6.What action do you need to take? Remember to write down the documentation you may need to complete.  Report to police  Report to supervisor  Complete an incident report  Complete clients case notes What do I need to hand in for this task? Have I completed this? Your answers to this case study 

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 47 C ASE S TUDY 3: A LBERT Albert is dying. As he is enduring his last few days, he asks if he can tell you something. You are happy to sit down for a chat, as you often enjoy a chat with him when you visit his home. Albert begins to talk. You are shocked to hear him confess that, when he was a teacher during the 1960s and 1970s, he committed some sexual offences against girls and boys at the school where he was working. Albert cries that he is truly sorry for what he did. Two days later he dies. His family assembles around his bedside and talk about what a gentle and good man he was. You feel that Albert was genuinely sorry for what he did. You know that you are obligated to report all issues of child abuse, however you wonder if there is any need in this case – it all happened so long ago and Albert was such a nice man. X) What action should you take in this situation?  Report to police  Report to supervisor  You have a legal action to report disclosure of sexual abuse

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 48 Y) What type of psychological damage may Albert have caused to the school children who are now in their 50s and 60s?  Poor self esteem  Sexualised behaviour  Behavioural problem  Depression  Anxiety  PSTD What do I need to hand in for this task? Have I completed this? Your answers to this case study 

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 50 ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3 Students: Please fill out this cover sheet clearly and accurately for this task. Make sure you have kept a copy of your work. Name: Harmanpreet Kaur Date of birth: 30/09/1991 Student ID:78625 Unit:  CHCHCS001 Provide home and community support services Student to complete Assessor to complete Assessment Task Resubmission? Y/N Student initials Sufficient/ insufficient Date Observation task STUDENT DECLARATION I Harmanpreet Kaur declare that these tasks are my own work. None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s. I have correctly referenced all resources and reference texts throughout these assessment tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student signature: Harmanpreet Kaur Student name: Harmanpreet Kaur Date: 03/06/2021

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 51 ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ Assessor signature: ________________________________________________________________ Assessor name: ___________________________________________________________________ Date: ___________________________________________________________________________

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 52 ASSESSMENT TASK 3: OBSERVATION TASK T ASK SUMMARY : There are three parts to this task:  Part A: You are to prepare for a home visit, including discussing policies and procedures with your assessor.  Part B: You are to be observed by your assessor working with two clients in a home support setting.  Part C: You are to answer a set of verbal questions about the clients and your home visits. W HAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT ?  Workplace policies and procedures relating to home and community support activities.  Two clients who are in a home and community support setting.  Approval from their work placement supervisor to work with the clients.  Approval from each client to be a part of this task.  Client care plans for each client.  Access to resources and equipment specific to each home visit. W HEN DO I DO THIS ASSESSMENT ?  You will do this task during your assessor’s work placement visit.  Write in the date of your assessor’s visit: ___________________________________ WHAT DO I NEED TO DO IF I GET SOMETHING WRONG ? If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again. If you answer any of the verbal questions incorrectly, your assessor will give you another opportunity to answer them. I NSTRUCTIONS : You are to work with two ageing clients in a home and community support setting. The type of support to be provided will vary depending on the service and the needs of the client. Examples of support could include:  personal care  food services  home maintenance  social support  home care support – cleaning, cooking, shopping, business affairs, laundry. You must visit each client in their home at least once. Your assessor will observe you during these visits. You will be supervised at all times during your work with these clients. You must obtain permission from your work placement supervisor to work with each of these clients. You must also obtain permission from each of the clients. Use the permission forms at the end of this task.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 53 P ART A: D ISCUSS CARE PLANS AND PREPARE FOR VISITS Prior to your visit to each client, you will need to have a discussion with your assessor in which you talk about the following topics.  Your work placement service’s policies and procedures about providing care in a home and community support setting.  Discuss each care plan with your assessor. Your assessor will ask you to explain the care plans to them. They may ask some additional questions.  Show your assessor how you prepare for each home visit. Your assessor will ask you questions about the policies and procedures and also the client care plans. Make sure you can access these documents during the discussion. Your assessor will be looking to see that you:  Show that you understand your work placement’s policies and procedures relating to home and community support activities This will include things such as privacy, confidentiality and risk management practices when working in clients’ homes.  Read and understand each client’s individual plan and goals. You must be able to explain the main points of each client’s plan and goals to your assessor.  As part of the preparation for both home visits: – identify any known risks involved with providing care to this client in their home, and identify the risk control measures that are in place For example, risks might include: behavioural problems, pets (such as aggressive dogs or an excessive number of pets), crowded or inaccessible areas, disrepair of home, etc. Control measures will refer to what has been done to fix or reduce risk of harm or injury. – identify any equipment, processes and aids that will be required for the visit – identify the purpose and the time of the visit with your supervisor (or other relevant person if your supervisor is not available) – identify with your supervisor (or relevant person) any tasks that need to be done during your visit – prepare all equipment, resources and documentation that you will need to take with you on your visits For example: obtaining operating instructions for equipment; checking/calibrating equipment; making sure the equipment is safe for use; relevant checklists; ensuring they can use the equipment; making sure it is the correct equipment for the client; getting each client’ s file, case plan, observation report forms and so on.

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 54 P ART B: C LIENT VISITS Your assessor will observe your home visits and how you support each of the clients. After the second visit your assessor will ask you a set of verbal questions (refer to Part C). Your assessor will be looking to see that you:  Identify yourself before entering each client’s home. For example: by saying hello and giving your name; by identifying yourself if necessary, such as by your badge, uniform or ID card, where you are from, etc.  Explain the purpose of your visit and ensure each client gives their consent. For example: be clear in what you are there to do; how long you will be there for, etc.  Show that you have a positive relationship with each client. For example: by being friendly; communicating appropriately; being respectful; taking an interest in the client etc.  Allow your clients the opportunity to express their issues or concerns about the visit or anything else, and address the issues.  Engage appropriately with anyone else who may be in the client’s home. For example: by introducing yourself; being friendly to those people; answering any questions (only with the consent of the client), addressing concerns, fears, worries etc.  Consider any hazards that may impact on your clients’ health and safety (and/or your own) and put in place risk controls. For example: your client may appear be unwell with a cold or flu; general appearance and wellbeing of the client; condition of the property; temperature of the property (ie too cold, too hot etc.)  Follow the instructions in each client’s care plan and as given by your supervisor.  Use appropriate PPE depending on the task you are doing. PPE may include, apron, gloves, mask, eye protection etc.  Communicate appropriately with each client. For example: making sure that they understand your instructions; making sure they are listening to what they are saying; observing their body language; considering cultural communication requirements; using active listening, etc.  Are respectful and sensitive to each client, respecting that you are working in the clients’ homes For example: being respectful of the person’s home and belongings; accepting differences (for example, their culture may be different to your own); by being courteous to other people in the home; by respecting the client’s wishes (for example, to take shoes off on the carpet).  Adhere to duty of care requirements. For example: by performing all tasks in line with work policy and procedures; by ensuring safe work practices; providing a standard of care as required by practice standards, etc.  Fill out all required documentation and make arrangements for follow-up visits. P ART C: V ERBAL QUESTIONS After both home visits are complete, your assessor will ask you a set of verbal questions about your work with the clients. Your assessor will tell you if a question is relevant to only one of the clients by referring to them as Client 1 and Client 2. What do I need to hand in for this task? Have I completed this? Signed Client 1 permission form 

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 55 Signed Client 2 permission form  Signed Supervisor approval form 

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 56 Home and Community Support (observation) – Client 1 Consent Client approval (Use this if the client is able to give permission themselves) Dear ______________________________________________________________________ My name is _________________________________________________________________ and I am studying the Certificate III in Individual Support. As part of my assessment for this task, I will be providing you with support in your home. I would welcome your participation in this assessment. My assessor must be present to observe my performance on the day. Please sign below to show your agreement. Name: _____________________________________________________________________ Signature:___________________________________________________________________ Date: _____________________ Home and Community Support (observation) – Supervisor Approval (Client 1) I, _________________________________________________________________________, <supervisor’s name> approve ___________________________________________________ <student’s name> to undertake this assessment with ________________________________ <client’s name>. Approval is dependent on the following conditions:  The student must be supervised at all times when working with the client.  The student’s assessor must be present.  The client or their family may request that this assessment be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself. Supervisor’s name: ___________________________________________________________ Signature:___________________________________________________________________ Date: _____________________

64 D 49 F 72 FD 442 EF 14 E 0437 CA 4080 DD 9221218 E 5 E . DOCX CHC33015 C ERTIFICATE III IN I NDIVIDUAL S UPPORT Apex Training Institute Page 57 Home and Community Support (observation) – Client 2 Consent Client approval (Use this if the client is able to give permission themselves) Dear ______________________________________________________________________ My name is _________________________________________________________________ and I am studying the Certificate III in Individual Support. As part of my assessment for this task, I will be providing you with support in your home. I would welcome your participation in this assessment. My assessor must be present to observe my performance on the day. Please sign below to show your agreement. Name: _____________________________________________________________________ Signature:___________________________________________________________________ Date: _____________________ Home and Community Support (observation) – Supervisor Approval (Client 2) I, _________________________________________________________________________, <supervisor’s name> approve ___________________________________________________ <student’s name> to undertake this assessment with ________________________________ <client’s name>. Approval is dependent on the following conditions:  The student must be supervised at all times when working with the client.  The student’s assessor must be present.  The client or their family may request that this assessment be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself. Supervisor’s name: ___________________________________________________________ Signature:___________________________________________________________________ Date: _____________________