Benchmark_Risk Management_Trisha Dutrow
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HCA 450
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Feb 20, 2024
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Benchmark - Risk Management
Trisha Dutrow Grand Canyon University HCA – 460
Professor Thacker February 4, 2024
Benchmark - Risk Management
Healthcare administration is vital for any healthcare organization to succeed. Healthcare administration is responsible of duties that help their organization, patients, and their community. Healthcare administration tries to increase patient satisfaction, revenue, and quality of employees. To achieve patient satisfaction, revenue, and the quality of employees it is important to receive assistance from the risk management department. Risk management is “the process of assuring that covered members receive all healthcare services that are needed, to which they are entitled to contract, and at most cost-effective by reducing incidents that may
lead to illness or injury of patients, employees, and visitors (Kavaler, 2014). The risk management department is responsible for helping identify operational impact and help develop plans to overcome failed pieces of their organization. This essay will investigate risk in healthcare organizations and the role that evidence plays in risk assessments. In addition, the
essay will discuss the difference types of inefficiencies and how to manage those inefficiencies. Risk in our Healthcare System
On either a large scale or small scale, every healthcare organization poses risk to both patients and staff. Every healthcare organization must take some risk in order to design a plan to minimize risk completely. A tool that is used in today’s healthcare organizations is known as “the risk matrix method” (Pascarella, 2021). The “risk matrix method” is also known as the “decision matrix risk management or DMRA” (Pascarella, 2021). The risk matrix method is a systematic approach that helps determine the risk level and helps define which threats are needed to be controlled (Pascarella, 2021). This tool is vital for all hospital administration to
help decide which issue to handle first, which allows them to focus on the more dangerous risk.
Through evidence-based designs and the risk management department, healthcare organizations secure patient safety. Healthcare organizations also secure organization assets, sales growth, credentials, compensations, recognition, and community. Patient satisfaction and patient safety are the two highest priorities for all healthcare organizations. However, patient satisfaction and patient safety can fall short, which leads to risk. Ineffective Areas in Healthcare
The areas that are often ineffective in a healthcare organization is patient satisfaction and patient safety. Using several risk management strategies to minimize risk, strategies are made to adapt to patients. For example, a study done on hospital transport, approximately 206 patient safety events happened out of 2 million patients that used hospital transport (Yang, 2017). Although 206 patients seem like a small number out of 2 million patients, patient transport still poses a huge safety risk for patients. Having patient safety risks can eventually lead to a lawsuit towards the hospital. According to the study, the study concluded that the transport team pays special attention to the sub-process at the arrival location and prevent errors (Yang, 2017). The hospital administration needs to establish a plan with the risk management department and the transport department to ensure that steps are taken to avoid risk to patients during their hospital stay. The key to revenue to longevity for the healthcare organization/hospital is patient satisfaction. Risk programs are developed by the need for patient satisfaction and safety. It is vital that the managers of the risk department are up to the current knowledge of their hospital and the outcomes of their risk programs to help meet the expectations of their patients. Meeting the expectations of their patients helps with satisfaction
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within the organization. If patients do not feel safe or satisfied by hospital staff, it could lead to
a decrease in the hospital’s finances and jeopardize the hospital’s reputation with the community. Healthcare administration needs to make it their goal to make patients satisfied and safe. Effective risk tools and workgroups
The risk for patient safety and patient satisfaction can be eliminated by using a variety of tools and workgroups. For instance, a hospital can send out medication expiration notifications to avoid drug misuse, this will help with patient safety. Having a team to communicate with patients after their hospital stay to ensure they understand the directions they received from their doctor. Doing this can help eliminate patient safety risks by one patient at a time. Taking these extra steps allows the patient to feel they are cared for, which helps with patient satisfaction. The hospital administration and the risk management department need to use tools such as decision matrix risk management or DMRA to analyze which risks are most important and establish workgroups to help decrease those specific risks. To ensure staff is not overwhelmed, dividing up tasks between different departments can help. Using these three strategies can help with improving communication, training, and reporting issues. It is vital that the risk department has a line of open communication for staff to feel comfortable talking about risks and to come up with a plan to tackle the risk. Having open communication allows staff to pose any questions openly and freely. Risk strategies may require staff to do training on new policies. Training could involve hands-on training, online courses, or event-specific training for employees. Lastly, having an easy method for reporting,
monitoring, and identifying risk will ensure that staff is more confident in when a risk event occurs. Conclusion
Healthcare administration is responsible for not only their staff but patients as well. Evaluating and alleviating risks is an important duty for healthcare administration. Alleviating risk helps increase patient safety and patient satisfaction. The risk management department uses tools such as decision matrix risk management or DMRA to help analyze potential risk within the hospital and which risk needs the most attention sooner. After establishing the risk that needs to be alleviated, establish a workgroup to help neutralize the risk. Although healthcare organizations need to do everything to avoid risk, it is also important that the organization has some risk to ensure a plan is created to minimize that risk. Overall, the healthcare administration is responsible for utilizing their risk management department and staff to achieve the goal of neutralizing all risk. Everyone working together can help provide a high level of patient satisfaction and patient safety.
Reference Page
Kavaler, F., & Alexander, R. (2014).
Risk management in health care institutions: Limiting liability and enhancing care
(3rd ed.). Philadelphia, PA:Jones & Bartlett. ISBN-13: 9781449645656
Pascarella, G., Rossi, M., Montella, E., Capasso, A., De Feo, G., Botti, G., Nardone, A., Montuori, P., Triassi, M., D’Auria, S., & Morabito, A. (2021). Risk analysis in healthcare
organizations: Methodological framework and critical variables. Risk Management and Healthcare Policy
, Volume 14
, 2897–2911. https://doi.org/10.2147/rmhp.s309098
Yang, S., Jerng, J., Chen, L., Li, Y., Huang, H., Wu, C., Chan, J., Huang, S., Liang, H., & Sun, J.
S. (2017). Incidence of patient safety events and process-related human failures during intra-hospital transportation of patients: retrospective exploration from the institutional incident reporting system. BMJ Open
, 7
(11), e017932. https://doi.org/10.1136/bmjopen-
2017-017932
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