Strategic planning Preseantation 2
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Ohio State University *
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Health Science
Date
Nov 24, 2024
Type
pptx
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13
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Strategic Planning
Presentation
John Hopkins Emergency
Department
Student name
Course name
Instructor's name
Institutional affiliation
Due date
Service Categories
In Healthcare
Entities
•
Primary care services
- Services provided by
physicians and nurses
•
Specialty care services
- Medical care
provided by neurologists
•
Diagnostic services
- Procedure, tests and
examinations (Ginter et al., 2013)
•
Therapeutic services
- Interventions and
treatments
•
Preventive services
- Focus on preventing
illness and promoting health (Kaplan et al.,
2013)
•
Emergency care services
- Focus on
providing immediate medical attention
Importance Of A Systems Approach To Strategic Planning
•
Highlights the interdependencies of organizational components.
•
Focuses on how components' interconnections, feedback loops, and dynamics
affect strategic planning (Randolph n.d.).
•
Detects strategic decision-making, resource allocation, and implementation
dependencies.
•
Approach helps firms evaluate long-term policy impacts, predict outcomes, and
align subsystems to strategic goals (Salavati et al., 2017).
•
Fosters a comprehensive and coherent strategy plan through holistic thinking,
teamwork, and varied views.
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Competitor Analysis
Weaknesses of Department (Mayo Clinic)
▪
It is slightly above the average percentage of 27% of the
patients who didn’t receive brain scan (Javed & Ilyas,
2018)
▪
Has 3hrs 23 minutes time duration
which is slightly
above the national average time of 2hrs 50 minutes spent.
4
Competitor Names
▪
Mayo Clinic/Emergency Department
▪
Massachusetts General Hospital/ emergency
department
Strengths of Department (Mayo Clinic)
▪
Has a dedicated system Trauma Alert Team
(STAT)
▪
Resource team that addresses sexual assault
(Kodner, 2015)
Massachusetts General Hospital/ Emergency Department
5
Department Strengths
•
Has More than 50 academic faculty staff
•
Level 1 trauma response for both adults and children
•
Level 1 burn rapid response center
•
31- bed observation room.
•
Level 1 STEMI center
.
Department Weaknesses
•
Has unfavorable patient admission
•
High admission and readmission
program with high cost (US
Census Bureau, 2020)
Important Role that an Internal Analysis has in Identifying the
Basis for Sustaining Competitive Advantage
▪
Elemental in assessing the strengths and weaknesses of an organization's internal
operations (Takahashi et al., 2014)
Competitive Advantage And
Internal Organizational Assessment
Value chain Components
▪
Service Deliver, Pre –service
▪
Service Delivery, point of service
▪
Service Delivery, After –Service
▪
Support Activities, Strategic Resources
6
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Alignment Between The Vision, Mission, Core
Values, And Goals
Vision Statement
▪
Clear and understandable
▪
Evokes Emotion
▪
Builds Picture, Provides an Outcome
Mission Statement
▪
Attainable goals (Carolina Healthcare System
Blue Ridge n.d.)
▪
Brief
▪
Distinctive competence
Core Values
▪
Aligns with mission statement
7
SWOT Analysis
Strengths
•
Ensure Patients get the best quality of care
•
Data from large number of patients
•
Experienced Senior staff
•
Multi-level discussions possible regarding
diagnosis management
Weaknesses
•
Inappropriate interdepartmental coordination
•
Disproportionate patient load due to lack of
referral protocol or guidelines.
Opportunities
•
Internship Opportunity
•
Emergency medical services (Teeboom, 2019)
•
Residency Programs
•
There is opportunity for innovation and growth
Threats
•
The current COVID-19 pandemic threatens the
number of patients
•
Release of patient confidential information being
released poses a threat without patients consent.
8
Strategic Goals Which Maintain Competitive Advantage And
Support A Directional Strategy.
▪
Enhance Patient Experience and Satisfaction
▪
Continuous Innovation and Technological
Advancement (McKinsey, 2008)
▪
Talent Acquisition and Development
▪
Collaboration and Partnerships
9
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Hierarchical Nature Of Directional Strategies, Adaptive Strategies,
Market Entry Strategies, And Competitive Strategies.
Adaptive Strategies
•
Expansion od Scope
•
Contraction of scope
•
Stabilization of scope
Competitive Strategies
•
Strategic Posture
•
Positioning
•
Market segment
Market Entry Strategies
•
Purchase
•
Cooperation
•
Development
10
(SPACE) Matrix Or a Boston Control Group (BCG) Analysis.
BCG Matrix for John Hopkins Emergency Department
11
Stars
•
Stuff
•
Shared values
•
Strategy
•
Skills
•
systems
Cash Cows
•
Structure
•
Style of leadership
Strategic Action Plan
.
Goal
Objective
Actions
Owners
1. Improve patient triage
process
1-Reduce triage wait times by
20% with the next two years.
2. Enhance the accuracy of
initial assessments by 15%
within three years
-Conduct current analysis
process
-implement process
improvements
-
Implement regular skills
assessment
-
Provide feedback
mechanisms for staff
(Queen’s University, 2023)
Director of triage services
2. Enhance patient care
quality
1.
Achieve 100% adverse
events reduction.
2. Increase patient satisfaction
score by 15% within three
years (Austin et al., 2020).
-Formulate a dedicated safety
committee of experienced
personnel
-Regularly assess and
enhance safety protocols.
-Initiate patient feedback
surveys
-Scrutinize survey findings
Safety and Quality Manager
12
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Strategic Action Plan.
4. Foster interdisciplinary
collaboration.
1.
Enhance interdisciplinary
communication by 20%
with 2 years.
2.
Promote Collaborative
research projects with
other departments
-Foster a culture of
collaboration.
-create a versatility culture
-Allocate research funding
strategically
-Identify and engage potential
research partners
Chief Medical Officer
5. Maintain Compliance and
accreditation
1.
Achieve and maintain joint
commission accreditation
2.
Stay updated on regulatory
change and ensure
compliance (Clarke et.,
2019)
-Comprehensive preparation
-Establish a Robust system
-Designated a dedicated
compliance officers
-Establishment of an efficient
system to provide updates
consistently.
Compliance officer
13