Mayo Clinic is exception at customer service for several reasons. First of all,
they have a patient-centered approach to their care routine. The company
puts the patient at the forefront of decision-making. This ensures that all
decisions that are made have the patient’s needs considered at all times. At
the end of the day, the goal is to make sure that the patient feels
comfortable and valued with the care they are receiving. Secondly, Mayo
Clinic focuses on team-based care. By ensuring that all of their staff
members are experts in their individual fields yet cohesively working
together, Mayo Clinic can ensure that the patient is receiving optimal care.
By using both of these techniques, Mayo Clinic differentiates itself from other
hospitals and medical facilities. It is very crucial to differentiate yourself in
the market. Otherwise, companies can disappear in the background and
therefore lose business.
