CIT101_Lab5_Troubleshooting
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CIT 101/L Fall 2023
Lab #5: Troubleshooting Part I – Identifying common problems and solutions
Post all problems and solutions to Canvas by Friday 11/17/2023 at 11:59pm. This lab is to be worked on either independently or in teams of 2. You can decide which you prefer. If working in a team, both members’ names MUST be on the submitted file and both should submit the Lab reports.
_____________________________________________________________________________________________
Using any resources you can locate, including books and websites (and the class instructor if necessary), identify three common problems
a user of a Windows PC (any
current generation, last 3-6 years) may experience. These problems may be classic problems such as the ones discussed in lecture, or could be ones you identify on your own.
Next, find 1-2 solutions/approaches to each of these problems. If necessary, write down
all steps needed for a technical help desk assistant or other IT staff to diagnose the problem, and then
solve it!
Your answer should be in the form of the following outline…
●
Problem #1
: Slow Performance
Approach #1: -
Diagnosis: Check for background processes consuming resources using Task Manager (Ctrl + Shift + Esc).
-
Solution: Close unnecessary applications, disable startup programs, and run disk cleanup to free up space.
Approach #2
(if it exists…): -
Diagnosis: Perform a malware scan using Windows Defender or a reputable antivirus program.
-
Solution: Remove any detected malware or viruses, and consider installing software to prevent future infections.
●
Problem #2
: Blue Screen of Death (BSOD)
Approach #1: -
Diagnosis: Note the error code displayed on the BSOD and search for it online.
-
Solution: Depending on the error, update device drivers, uninstall recently installed software, or perform a system restore.
Approach #2
:
-
Diagnosis: Use Windows Memory Diagnostic to check for RAM issues.
-
Solution: If memory issues are found, replace or add RAM modules as needed.
●
Problem #3: Connectivity Issues (Wi-Fi or Ethernet)
Approach #1
: -
Diagnosis: Check for Wi-Fi or Ethernet driver issues in Device Manager.
-
Solution: Update or reinstall the network adapter drivers. If using Wi-Fi, restart the router and reconnect.
Approach #2:
-
Diagnosis: Use the Command Prompt to release and renew IP configurations.
-
Solution: Open Command Prompt as administrator and type:
ipconfig /release
ipconfig /renew
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