REC 2100 Flashcards Quizlet

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University of Manitoba *

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1200

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Economics

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Feb 20, 2024

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Uploaded by ProfPartridge4057

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 1/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 1/51 REC 2100 Terms in this set (511) Define Tourism The activities of personas travelling to and staying in places outside their environment for not more than one year for leisure, business and other purposes Why Tourism Matters -10% of worlds GDP -1/10 jobs -development -1.4 trillion in exports -economic growth -7% of worlds exports -creating jobs -30% of services exports -environment protection -cultural preservation -peace and security Tourism studies Varying disciplinary and fields of examine the travel and tourism phenomenon Recreation and Tourism Similarities -Form: products/services -Function: benefits Recreation and Tourism Differences -Industry leadership (tourism is often driven from a commercial sector) -market segmentation -performance evaluation 5 Components of tourism sector (+ the extra four) -transportation -accommodation -food and beverage -recreation and entertainment -travel services -adventure and outdoor -tourism services REC 2100 Add to class or folder Print Combine Embed Report

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 2/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 2/51 Trip Travel 80km from home (reason other than commute to work or school) Traveler Travels for work, leisure and business Tourist Travelling for pleasure, no remuneration, no school or work, more than 24 hours Excursionist/Same day Visitor A visitor who travels at least 80km from place of residence does not spend over 24 hours there Domestic Tourist Tourist within their own country Foreign Tourist Tourist visiting a country in which they do not usually reside Inbound Tourist Tourist arriving in a foreign country Outbound Tourist Tourist leaving their home country History of tourism -early civilizations -4800-400 BCE -400 BCE - 400 CE -Around 1000 -Up to 1300s - crusaders -middles ages -17th-19th centuries - le grand tour -the Great Depression -industrial revolution -after WW2 Conditions necessary for tourism -accessibility -infrastructure -time -money -attraction -safety REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 3/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 3/51 Growth in tourism -advancements in: transportation and media coverage -intro of computer systems -better education systems -more disposable incomes -declining cost of travel -political stability Demographics (Classification of Guests) -income -family life stage -education -geographic location Psychographics (Classification of Guests) -familiar travel destination -enjoy relaxation -prefer heavy tourist accommodations Mid-centric's (Classification of Guests) -seek a middle range novelty -likely to travel to areas with some developed tourist facilities Allocentries (Classification of Guests) -prefer novel and different destinations -nontouristy areas -enjoy sense of discovery -high activity level -enjoy meeting people 2 Cultural Motives -novelty -education 7 social psychological motives -Escape -Relaxation -Social interactions -Kinship -Self exploration -Prestige -Regression "Push" factors -Internal -Social psychological -Unrelated to destination -Escape, relaxation, kinship, social interaction REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 4/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 4/51 "Pull" factors -External -Related to destination -Culture, novelty, education 2 motivational forces that influence tourism behaviour -escaping -seeking Quiz 1 Beginning Canada now refers to tourism as a "sector" which means "a composite group of industries". True Inbound tourists are the same as domestic tourists. False What is the name of the Canadian organization whose members represent all components of the tourism sector as well as acting as a lobby group for the whole tourism sector? Tourism Industry Association of Canada Travel deficits occur when? More domestic tourists leave the country to spend vacation dollars than foreign tourists bring to the country. Tourism is considered to be? An export. Which global body has as its mandate "promotion and development of tourism with a view to contributing to economic development, a better understanding of different cultures leading to world peace"? World Tourism Organization A trip is usually defined as? travel to a place 80 km or more from your place of residence, excluding commutes to work or school. Why is there no standard definition of tourism? This is because it is difficult to find a definition that many disciplines or areas of study can accept. REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 5/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 5/51 Which ancient civilization was the first to build roads, provide common currency and encourage travel? Romans Frank is taking a trip but staying less than 24 hours. He is an excursionist. Tourism for the masses took off during the Industrial Revolution due to Formal holidays with pay becoming common and major improvements in mass transportation. Which organization was made responsible for promoting all components of the tourism sector both at home and globally? Destination Canada When the tourism dollar has a beneficial impact on nearly everyone in the community, it is called the multiplier effect. Why is tourism an "export" and not an "import"? It is a product we sell to other countries. One of the main reasons for tourism's great growth over the past century is advances in technology. Quiz 2 Beginning Push factors are internal factors that cause a person to decide to take a vacation. True Most people fall into the allocentric personality followed by midcentric and psychocentric. False A tourist seeking only rest and relaxation will have a satisfying vacation if they arrive at their tropical island destination where there are thousands of other guests and loud parties all the time. False REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 6/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 6/51 A motivator is a promoter of action. True Travelling to an isolated spa for rest and relaxation in order toescape from your busy schedule would be strongly influenced by pull factors. False A person who is adventurous, self- confident, experiments with life, and wants to do and see new things is considered allocentric When a person is identified by their age, education and marital status, they are being identified by their demographics. The total travel experience includes anticipation and travel to the destination In the activation model of travel personality, someone who prefers to travel with their family or alone, chooses not to interact with others very much and likes to visit familiar destinations would be: a private low key traveler McIntosh and Goeldner divided travel motivations into which four categories? cultural, physical, interpersonal, and status/prestige An individual's level of excitement, alertness, or energy that is either high or low defines activation Why is a psychocentric tourist a good customer for a hotel? They make good repeat customers because they have established a comfort level with you. Which barrier to travel is the most difficult to overcome? fear REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 7/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 7/51 The increase in visibility of security in airports and border crossings is a way to satisfy which of Maslow's levels of needs? Safety A person who enjoys travel and likes to experience new things but prefers comfortable surroundings when away would be called A midcentric Quiz 3 Beginning When discussing marketing of the tourism sector, "place" means the destination. False Canadian tourism businesses are experiencing a "shrinking labour pool" because there are no tourism jobs available. False Tourism Education Councils (TECs) are concerned with upgrading the skill and knowledge level of the tourism workforce. A community that does not plan for tourism or view tourism as a benefit is considered to be tourism illiterate. Destination Canada is a partnership between government and the tourism sector and is helping to create a unified voice for the tourism sector. Considering Doxey's approach to cultural impacts of tourism, level of antagonism refers to local residents who blame tourists for all of the negative situations in their community such as increased crime and traffic congestion. According to the text and your unit material, the "marketing mix" includes product, price, place and promotion Trinketization is cheap, mass-produced versions of traditional artifacts. REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 8/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 8/51 What concept focuses on providing a product that the consumer wants? Marketing Elasticity of demand means that with a change in price there is a corresponding change in demand. What makes the tourism product as a commodity different from other products being marketed? It is intangible, cannot be stored, and is very perishable. Some of the negative aspects of tourism are inflation and pollution Occupational standards outline the skills, knowledge and attitudes that must be demonstrated and practiced by an individual if they are to be deemed competent in that occupation. Market segmentation is dividing your customers into groups of people who have similar needs or share common characteristics. Benefits of tourism include additional tax revenues raised by visitor spending and better choices in entertainment, shopping and food service. Unit 4 Beginning An advantage of integrated tourism development is that it provides the opportunity for other business people to get into business and make a living. False The destination life cycle includes stages called young, mature and elderly. False When a destination has become fully developed and visitor levels are high, it is in the maturity stage of its product life. True The warmth and positive attitudes shown by the local population of a tourism location are essential for its success with True REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 9/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 9/51 "Balanced development" occurs when development of a site is integrated and means one area of the destination can operate at a deficit because other areas offset the loss by making a profit. When numerous entrepreneurs develop businesses near a scenic area because visitors are already in the area it is considered what type of development? Coat-tail What is considered to be the last step in the tourism planning process? A review and evaluation of the process. Which of the following are examples of tourism infrastructure? Sewers, highways, runways, roads Which of the following statements would most likely not be part of a small community's tourism planning goals? A marketing plan that increases the number of visitors to Canada. Component(s) of a tourist destination area include the hospitality of the community and transportation systems A single developer in tourism development is considered to be what type of development? Integrated At what step in the tourism planning process does citizen input first come into the picture? inventory of social, political, physical and economic environment Which of the following could be considered a tourist destination area? Churchill, Manitoba, Canada and Las Vegas, Nevada, United States A major developer who encourages other complementary development is considered to be what type of development? Catalytic Lodging facilities, restaurants, train stations, and stores are all part of a suprastructure REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 10/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 10/51 Unit 5 Beginning Load factor refers to the percentage of seats filled on an airplane by paying customers. True One reason people take motorcoach tours is because it is an expensive way to travel. False A direct flight is a flight that travels from one destination to another destination without a stop. False The International Air Transport Association is a global industry association that was responsible for creating the Freedoms of the Air. True Airline deregulation in Canada has led to strategic alliances with different airline carriers, an emergence of "no-frills" airlines and changes in route structures and communities serviced by airlines Unlimited kilometres, price changes, and corporate rates are examples of marketing strategies for car rental companies Which of the following transportation systems works under the hub and spoke system? airlines Using Plog's personality types, choose a transportation mode that a psychocentric tourist would be most likely to enjoy: travel in their own car What type of bus would be rented for the purpose of transporting the University of Manitoba's basketball team to another university for playoff games? charter REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 11/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 11/51 A flight from Toronto to Paris and then from Paris to Toronto using the same airline after a one-week stay is a round trip Airports make money through leases for shops and restaurants and landing fees One reason that rail travel is still popular in Europe is because trains are noted for being on time Which mode of transportation created unpredictable travel patterns and opened up travel to everyone? automobile Airlines that have been granted licenses to operate on defined routes, either internationally or domestically, are scheduled air carriers Factors that influence the mode of transportation that travellers choose include route structure and convenience While there are many positive aspects of rail travel, rail travel in Canada has suffered because air travel tends to be more convenient and speedy than rail travel An online connection is a flight that requires travellers to change aircraft to get to their destination Which of the following are examples of terrestrial space tourism? Visiting the Smithsonian National Air and Space Museum in Washington, DC and viewing NASA rocket launches at Cape Canaveral in Florida. Unit 6 Beginning When guests have a guaranteed room reservation, they must arrive by a specific time for the reservation to be honoured. False REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 12/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 12/51 When a single corporate identity operates more than one property with all properties reporting to central headquarters, the form of ownership is known as "private". False Accommodations that provide communal (shared) washrooms and bedrooms along with the use of a kitchen are called hostels. True A franchisor is the purchaser of a franchise operation. False Hotel REITS are a financing method hotel companies may use to raise cash for expansion by selling shares. A confirmed reservation means the customer must arrive by a specific time or the room may be rented to someone else. Full control over policies, no "red tape" in decision making, and individual profitability are advantages of what type of restaurant ownership / management? individual ownership Which type of accommodation caters to large business groups and meetings, usually in the downtown area of major cities? Conference hotel An individual hotel owner wishing to have the benefits of a large chain or franchise but not wanting to give up control of his hotel would probably choose to become part of a referral system A difference between a motel and a hotel is that Motels usually have rooms with direct access to the parking lot. REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 13/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 13/51 The process of helping a customer with a guaranteed reservation find another hotel for the night because your hotel is overbooked is called walking Lower borrowing costs, national advertising programs, and managerial assistance are advantages of what type of hotel ownership / management? franchise A standard daily rate for a hotel room is called a rack rate A hotel that is owned by one company and operated by another is an example of a management contract. When a group of properties all use the same name and report to a central headquarters for direction, they are called a corporate chain. The green key rating program helps owners determine their success related to environmental activities. In a hotel's marketing mix, what would be considered part of "place"? a travel agency Quiz 7 Beginning According to research from Cornell University, food and beverage servers tend to receive higher tips from their customers when there is physical contact / touch with the customer. True A menu is considered to be the most effective internal marketing tool for a restaurant. True REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 14/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 14/51 When a single corporate identity operates more than one property with all properties reporting to central headquarters, the form of ownership is known as "private". False Fast food restaurants are often located in clusters along a highway because people then have more eating choices, which in turn increases the chance they will stop at one of the restaurants. True Large grocery stores now sell takeout food so they can compete with fast food restaurants. True Dependence on tourism as the primary source of income in a restaurant is determined by location, not type of ownership. True Restaurants may not feel they are a part of the tourism sector because tourists do not necessarily stand out and often the majority of their customers must be local residents for their survival. Characteristics of fast food restaurants include all of the following except high prices Full control over policies, no "red tape" in decision making, and individual profitability are advantages of what type of restaurant ownership / management? individual ownership Coupons and frequent diner programs at restaurants are considered to be external promotional techniques What term is used to describe a restaurant that earns 50% or more of its sales revenue from tourists? a tourism sales dependent restaurant REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 15/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 15/51 The division of the food and beverage component that is found in places where food service is not the main business and there is a captive audience is called non-commercial food service Reasons for the success of fast food restaurants include all of the following except the growth of train travel. What style of restaurant is most frequently chosen by vacationers in North America? Fast food restaurants Independent ownership of a restaurant can be risky because it requires a large personal investment, both of time and money. One of the disadvantages of operating a franchise is the cost of purchasing a good restaurant's name. Which of the following is not true about food tourism? Food tourism has emerged in the past five years as a specialty tourism area. Quiz 1 Beginning Canada now refers to tourism as a "sector" which means "a composite group of industries". True Inbound tourists are the same as domestic tourists. False What is the name of the Canadian organization whose members represent all components of the tourism sector as well as acting as a lobby group for the whole tourism sector? Tourism Industry Association of Canada Travel deficits occur when? More domestic tourists leave the country to spend vacation dollars than foreign tourists bring to the country. REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 16/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 16/51 Which global body has as its mandate "promotion and development of tourism with a view to contributing to economic development, a better understanding of different cultures leading to world peace"? World Tourism Organization A trip is usually defined as? travel to a place 80 km or more from your place of residence, excluding commutes to work or school. Why is there no standard definition of tourism? This is because it is difficult to find a definition that many disciplines or areas of study can accept. Which ancient civilization was the first to build roads, provide common currency and encourage travel? Romans Frank is taking a trip but staying less than 24 hours. He is an excursionist. Tourism for the masses took off during the Industrial Revolution due to Formal holidays with pay becoming common and major improvements in mass transportation. Which organization was made responsible for promoting all components of the tourism sector both at home and globally? Destination Canada When the tourism dollar has a beneficial impact on nearly everyone in the community, it is called the multiplier effect. Why is tourism an "export" and not an "import"? It is a product we sell to other countries. One of the main reasons for tourism's great growth over the past century is advances in technology. Quiz 2 Beginning REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 17/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 17/51 Push factors are internal factors that cause a person to decide to take a vacation. True Most people fall into the allocentric personality followed by midcentric and psychocentric. False A tourist seeking only rest and relaxation will have a satisfying vacation if they arrive at their tropical island destination where there are thousands of other guests and loud parties all the time. False A motivator is a promoter of action. True Travelling to an isolated spa for rest and relaxation in order toescape from your busy schedule would be strongly influenced by pull factors. False A person who is adventurous, self- confident, experiments with life, and wants to do and see new things is considered allocentric When a person is identified by their age, education and marital status, they are being identified by their demographics. The total travel experience includes anticipation and travel to the destination In the activation model of travel personality, someone who prefers to travel with their family or alone, chooses not to interact with others very much and likes to visit familiar destinations would be: a private low key traveler McIntosh and Goeldner divided travel cultural, physical, interpersonal, and status/prestige REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 18/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 18/51 An individual's level of excitement, alertness, or energy that is either high or low defines activation Why is a psychocentric tourist a good customer for a hotel? They make good repeat customers because they have established a comfort level with you. Which barrier to travel is the most difficult to overcome? fear The increase in visibility of security in airports and border crossings is a way to satisfy which of Maslow's levels of needs? Safety A person who enjoys travel and likes to experience new things but prefers comfortable surroundings when away would be called A midcentric Quiz 3 Beginning When discussing marketing of the tourism sector, "place" means the destination. False Canadian tourism businesses are experiencing a "shrinking labour pool" because there are no tourism jobs available. False Tourism Education Councils (TECs) are concerned with upgrading the skill and knowledge level of the tourism workforce. A community that does not plan for tourism or view tourism as a benefit is considered to be tourism illiterate. Destination Canada is a partnership between government and the tourism sector and is helping to create a unified voice for the tourism sector. REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 19/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 19/51 Considering Doxey's approach to cultural impacts of tourism, level of antagonism refers to local residents who blame tourists for all of the negative situations in their community such as increased crime and traffic congestion. According to the text and your unit material, the "marketing mix" includes product, price, place and promotion Trinketization is cheap, mass-produced versions of traditional artifacts. What concept focuses on providing a product that the consumer wants? Marketing Elasticity of demand means that with a change in price there is a corresponding change in demand. What makes the tourism product as a commodity different from other products being marketed? It is intangible, cannot be stored, and is very perishable. Some of the negative aspects of tourism are inflation and pollution Occupational standards outline the skills, knowledge and attitudes that must be demonstrated and practiced by an individual if they are to be deemed competent in that occupation. Market segmentation is dividing your customers into groups of people who have similar needs or share common characteristics. Benefits of tourism include additional tax revenues raised by visitor spending and better choices in entertainment, shopping and food service. Unit 4 Beginning An advantage of integrated tourism development is that it provides the opportunity for other business people to get into business and make a living. False The destination life cycle includes stages False REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 20/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 20/51 When a destination has become fully developed and visitor levels are high, it is in the maturity stage of its product life. True The warmth and positive attitudes shown by the local population of a tourism location are essential for its success with travellers. True "Balanced development" occurs when development of a site is integrated and means one area of the destination can operate at a deficit because other areas offset the loss by making a profit. When numerous entrepreneurs develop businesses near a scenic area because visitors are already in the area it is considered what type of development? Coat-tail What is considered to be the last step in the tourism planning process? A review and evaluation of the process. Which of the following are examples of tourism infrastructure? Sewers, highways, runways, roads Which of the following statements would most likely not be part of a small community's tourism planning goals? A marketing plan that increases the number of visitors to Canada. Component(s) of a tourist destination area include the hospitality of the community and transportation systems A single developer in tourism development is considered to be what type of development? Integrated At what step in the tourism planning process does citizen input first come into the picture? inventory of social, political, physical and economic environment Which of the following could be Churchill, Manitoba, Canada and Las Vegas, Nevada, United States REC 2100

2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 21/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 21/51 A major developer who encourages other complementary development is considered to be what type of development? Catalytic Lodging facilities, restaurants, train stations, and stores are all part of a destination's suprastructure Unit 5 Beginning Load factor refers to the percentage of seats filled on an airplane by paying customers. True One reason people take motorcoach tours is because it is an expensive way to travel. False A direct flight is a flight that travels from one destination to another destination without a stop. False The International Air Transport Association is a global industry association that was responsible for creating the Freedoms of the Air. True Airline deregulation in Canada has led to strategic alliances with different airline carriers, an emergence of "no-frills" airlines and changes in route structures and communities serviced by airlines Unlimited kilometres, price changes, and corporate rates are examples of marketing strategies for car rental companies Which of the following transportation systems works under the hub and spoke system? airlines REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 22/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 22/51 Using Plog's personality types, choose a transportation mode that a psychocentric tourist would be most likely to enjoy: travel in their own car What type of bus would be rented for the purpose of transporting the University of Manitoba's basketball team to another university for playoff games? charter A flight from Toronto to Paris and then from Paris to Toronto using the same airline after a one-week stay is a round trip Airports make money through leases for shops and restaurants and landing fees One reason that rail travel is still popular in Europe is because trains are noted for being on time Which mode of transportation created unpredictable travel patterns and opened up travel to everyone? automobile Airlines that have been granted licenses to operate on defined routes, either internationally or domestically, are scheduled air carriers Factors that influence the mode of transportation that travellers choose include route structure and convenience While there are many positive aspects of rail travel, rail travel in Canada has suffered because air travel tends to be more convenient and speedy than rail travel An online connection is a flight that requires travellers to change aircraft to get to their destination Which of the following are examples of terrestrial space tourism? Visiting the Smithsonian National Air and Space Museum in Washington, DC and viewing NASA rocket launches at Cape REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 23/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 23/51 Unit 6 Beginning When guests have a guaranteed room reservation, they must arrive by a specific time for the reservation to be honoured. False When a single corporate identity operates more than one property with all properties reporting to central headquarters, the form of ownership is known as "private". False Accommodations that provide communal (shared) washrooms and bedrooms along with the use of a kitchen are called hostels. True A franchisor is the purchaser of a franchise operation. False Hotel REITS are a financing method hotel companies may use to raise cash for expansion by selling shares. A confirmed reservation means the customer must arrive by a specific time or the room may be rented to someone else. Full control over policies, no "red tape" in decision making, and individual profitability are advantages of what type of restaurant ownership / management? individual ownership Which type of accommodation caters to large business groups and meetings, usually in the downtown area of major cities? Conference hotel An individual hotel owner wishing to have the benefits of a large chain or franchise but not wanting to give up control of his hotel would probably referral system REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 24/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 24/51 A difference between a motel and a hotel is that Motels usually have rooms with direct access to the parking lot. The process of helping a customer with a guaranteed reservation find another hotel for the night because your hotel is overbooked is called walking Lower borrowing costs, national advertising programs, and managerial assistance are advantages of what type of hotel ownership / management? franchise A standard daily rate for a hotel room is called a rack rate A hotel that is owned by one company and operated by another is an example of a management contract. When a group of properties all use the same name and report to a central headquarters for direction, they are called a corporate chain. The green key rating program helps owners determine their success related to environmental activities. In a hotel's marketing mix, what would be considered part of "place"? a travel agency Quiz 7 Beginning According to research from Cornell University, food and beverage servers tend to receive higher tips from their customers when there is physical contact / touch with the customer. True A menu is considered to be the most True REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 25/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 25/51 When a single corporate identity operates more than one property with all properties reporting to central headquarters, the form of ownership is known as "private". False Fast food restaurants are often located in clusters along a highway because people then have more eating choices, which in turn increases the chance they will stop at one of the restaurants. True Large grocery stores now sell takeout food so they can compete with fast food restaurants. True Dependence on tourism as the primary source of income in a restaurant is determined by location, not type of ownership. True Restaurants may not feel they are a part of the tourism sector because tourists do not necessarily stand out and often the majority of their customers must be local residents for their survival. Characteristics of fast food restaurants include all of the following except high prices Full control over policies, no "red tape" in decision making, and individual profitability are advantages of what type of restaurant ownership / management? individual ownership Coupons and frequent diner programs at restaurants are considered to be external promotional techniques What term is used to describe a restaurant that earns 50% or more of its sales revenue from tourists? a tourism sales dependent restaurant REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 26/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 26/51 The division of the food and beverage component that is found in places where food service is not the main business and there is a captive audience is called non-commercial food service Reasons for the success of fast food restaurants include all of the following except the growth of train travel. What style of restaurant is most frequently chosen by vacationers in North America? Fast food restaurants Independent ownership of a restaurant can be risky because it requires a large personal investment, both of time and money. One of the disadvantages of operating a franchise is the cost of purchasing a good restaurant's name. Which of the following is not true about food tourism? Food tourism has emerged in the past five years as a specialty tourism area. A major source of funding for public attractions comes from business B) False Good signage and parking are important when determining the flow of visitors at an attraction. A) True Memberships are the primary source of funding for public attractions. B) False Non-profit attractions funnel most of their earnings back to their initial investors so as not to keep any profits. B) False Attractions are created by a destination in order to attract specific target markets at specific times. B) False REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 27/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 27/51 Many small communities celebrate their past with what type of museum? A) Historical museum Admission fees, food and beverage sales, merchandise sales, and parking fees are the main funding sources for which type of attraction? C) privately owned attractions A large indoor shopping facility that has retail shops and restaurants and also includes other entertainment such as video game rooms, wave pools, mini golf, cinemas and / or children's rides is called a C) mega mall A site specific museum is one that A) has been built where the actual event took place. Which tourism product/attraction is Walt Disney credited with creating? A) theme parks Which of the following Wonders of the Ancient World still exists? B) Pyramids of Giza Donations, taxes and admission fees are the main funding sources for which type of attraction? C) Publicly owned attractions The seven wonders of the ancient world are examples of D) some of the earliest tourist attractions A site that is determined to be of "outstanding universal value" may be given the following recognition D) a UNESCO World Heritage Site Most modern museums are breaking with tradition and now A) allow people to touch items in order to help the learning process. Casinos have become an important part of tourism because they C) provide jobs and a good source of revenue that helps support the community. REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 28/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 28/51 Permanent sites and facilities that are always available to a tourist are called B) attractions. If your town has assessed the number of people it can attract without doing irreparable damage to the area, what type of focus does it have? A) A focus on sustainability. Quiz 9 Beginning One of Parks Canada's biggest challenges will be maintaining the ecosystems within the national parks. A) True All Crown lands are owned by Canada's First Nations. B) False Careless use of fires and picking flowers can both have severe impacts on natural vegetation. A) True Hard adventure requires prior experience and training in order to minimize the potential risks involved in the activity. A) True Soft adventure includes activities such as golfing and swimming. B) False Greenwashing refers to the use of environmentally friendly soaps and cleaning products. B) False Although risk management programs demonstrate a high standard of care, they have little impact on the insurance cost of a business in the adventure sector. B) False REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 29/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 29/51 One of the fastest growing adventure tourism experiences is that of soft adventure. It differs from hard adventure because A) it is less strenuous and does not require pre-training. There are two opposing views of tourism's relationship with the environment. The negative point of view sees tourism as an industry that D) creates litter, pollution and damage to our fragile ecosystem. The maximum number of people who can use a site with only "acceptable alteration" to the physical environment and with only "acceptable decline" in the quality of the experience gained by subsequent visitors is known a B) carrying capacity. Risk management programs B) identify all potential hazards customers may encounter while under care of the operator. National parks are designated as such by D) the federal government. Hard adventure requires that A) a person pre-train; they need specialized equipment; and risks are taken. Tourism that focusses on nature-related experiences that help people appreciate and understand natural resources and their conservation is D) ecotourism. "To protect for all time representative natural areas of Canadian significance" is part of the mandate of C) Parks Canada. Proper risk management training requires that A) staff are properly trained for an emergency and all safety standards are met. Tourism businesses can help support the environment by C) recycling, reusing and reducing wastes REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 30/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 30/51 Physical carrying capacity can be increased through (all of the above) A) load distribution. B) site hardening. C) education. Quiz 10 Beginning The events industry is a stand-alone industry, rarely making use of many other tourism components. B) False Festivals are events focusing on farm goods and products and are usually held in the fall. B) False Special events are regular, frequently held events. B) False Trade shows are "marketing tools" that can help boost sales for a variety of businesses introducing their products. A) True A conference is a large group of people from a wide variety of occupations who come together to exchange ideas and come to some general form of consensus. B) False Circuses have begun to grow again in popularity as children experience this type of event for the first time. B) False Fairs are traditionally events focusing on history or agriculture. A) True REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 31/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 31/51 The Tourism Industry Association of Canada (TIAC) now sponsors Canada's largest tourism trade show called Rendez-Vous Canada which promotes our tourism products to tour operators and travel agencies. A) True Public celebrations centered on themes of local, regional or national importance or interests are called: B) Festivals A convention is A) a major meeting of an organization where delegates from a wide variety of different occupations have come together to share information and form some kind of consensus. Conference centres differ from convention centres because D) a convention centre has no hotel facilities. A one-time or infrequently occurring event outside the normal program or activities of a sponsoring or organizing body is the definition of a C) special event. An example of a hallmark event would be C) World Youth Day An international meeting of high level government leaders such as the G8 is an example of what type of event? A) Summit meeting Why is sports tourism growing in Canada? A) There are more sport products available today than previously. Cirque du Soleil is a worldwide sensation that dramatically changed what people consider to be C) a circus event There are two types of group tours: ground packages and land packages. B) False REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 32/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 32/51 Specialty travel agencies specialize in business travel because customers are less price sensitive. B) False Voluntourism is about employees voluntarily choosing their vacation dates. B) False Taking tours is often less expensive than booking the transportation, lodging, and attractions separately. A) True The type of accommodations helps to determine the price of a tour. A) True Incentive travel occurs when a tour operator reduces tour prices in order to sell off unsold tour packages. B) False Independent tours help customers to create their own personal vacation packages. A) True A travel agency that deals exclusively with business travellers would be referred to as a "full service" agency. B) False Which of the following is an advantage of taking a packaged tour? A) You will be travelling with people who have similar interests. Which type of tour provides discounts but no set itinerary so that individuals can create their own packaged tour? D) Independent tour What category of tour are you taking when the company provides you with a guide who accompanies the group to handle problems, including overseeing all schedules, luggage transfers, accommodations, and admissions? A) Escorted tour REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 33/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 33/51 What is the purpose of a "consortium" in the travel services business? C) A consortium is a group of independently owned travel agencies who work together under a brand name to improve their marketing and purchasing power. In the 17th century, noblemen from England would send their sons on educational tours. These were called A) Le grand tour. The practice of using a trip as a prize or award for performing to a certain set of standards is called: B) incentive travel In travel services, what is a "conference appointment"? A) Permission to conduct business. How does a specialty agency differ from a full service agency? B) It sells only one product, such as cruises. What does the tourism sector call a private company that negotiates a bulk purchase price on seats from the airlines and then sells them at a discount to travel agencies and tour operators? C) A consolidator The first organized tour was created by Thomas Cook and it B) took the people from his parish to a meeting about "the evils of alcohol". Travel agencies are one of tourism's most important B) channels of distribution. Quiz 12 Beginning Many services provided by tourism services are not directly consumed by the tourist. A) True The Tourism Industry Association of Canada's mandate is to lobby the federal government in order to stop or curtail legislation that might have a negative A) True REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 34/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 34/51 Canadian Heritage is the organization responsible for all cultural and heritage events in Canada. B) False One of the first Canadians an incoming tourist meets works for the Canada Border Services Agency. A) True A common way to promote conventions and conferences is to work with tour operators. B) False What is the name of the department that regulates goods entering and leaving the country? B) Canada Border Services Agency Most of the tourism promotion done by a convention and visitor bureau (CVB) is aimed at which target market? D) Conventions and conferences A familiarization (FAM) tour is C) Aimed at travel professionals to acquaint them with an area. Which is the following is not part of tourism services? A) Contract food services Which organization is Canada's destination marketing organization? B) Destination Canada Tourist information centres serve which function in a region? A) They act as the gateway to provide a good first impression. The Tourism Industry Association of Canada has all of the following activities included in its mandate except A) destination marketing. Television commercials showing the beautiful landscape of St. John's and Gros Morne National Park in the province of Newfoundland and Labrador with the music of Great Big Sea A) the provincial government of Newfoundland and Labrador. REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 35/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 35/51 Most tourism associations or organizations depend on C) membership dues as their revenue stream. Why are reliable research and statistics important to the future of tourism? D) They form the basis upon which we develop and grow our sector. The organization that is responsible for the development and security of the Canadian transportation systems is D) Transport Canada. Quiz 13 Beginning Improved technology has made tourism an easier product to purchase and use. A) True Tourism is Canada's only export that has GST charged on its products. A) True An issue that will remain difficult to resolve is the use of our national parks for tourism versus conservation / preservation. A) True Concerns about the quality of Canada's roads, ports and airlines are not valid. B) False Financing tourism's future will remain a challenge. A) True Ethics and codes of conduct have little importance in tourism because they are based on cultural teachings and differ broadly from one country to another. B) False Canada's financial institutions have a clear vision of the tourism sector, increasing the likelihood of obtaining proper funding. B) False Time poverty has had little impact on B) False REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 36/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 36/51 Terrorism is a new threat to tourism's growth. B) False The authors of the textbook compare tourism cycles to snowfalls because A) snowfalls, just like tourism, are affected by uncontrollable, external factors. Which of the following statements best summarizes concerns regarding Canada's national parks? B) Deteriorating facilities threaten to destroy the overall quality of the tourism experience. What is one of the major problems tourism professionals see regarding the future of tourism? C) High taxes and surcharges, along with a higher Canadian dollar may slow growth. Why are codes of conduct and ethics important to tourism? D) Tourists buy our product sight unseen and place their lives and a great deal of trust in our honesty. The phrase "time poverty" means B) We have to accomplish more with less time. "Experiential tourism" refers to a trend that has tourism A) Providing the customer with hands-on or "live action" experiences Aboriginal tourism D) must be developed to enhance the culture and respect their lands and lifestyle. Of the eight issues identified by Destination Canada, which one of the following is currently the most critical for movement of tourists? B) Our transportation systems Phases of the Recreation/Tourism Experience 1. Anticipation 2. Travel to 3. Participation 4. Travel from 5. Recollection Selecting a Mode of Transportation - Cost - Time - Convenience - Route structure REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 37/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 37/51 Air Travel History - From regulation to open skies - Initially 1 airline (TCA) - After 2nd WW - CP - 1970s regulated competition - Deregulation continues - 1987 nation transportation act - September 11th First Transportation Company - Trans-Canada Airline (TCA) later renamed Air Canada - Major intercity routes 1970s - Regulated competition - Growth of charter carriers and the start of "seat sales" 1967/1987 - National Transportation Act - National Transportation Agency Canadian Pacific Airlines - Later renamed to CP Air - After 2nd WW - Responsible for Regional and local routes Charter Air Service (Air Travel) The business of renting an entire aircraft as opposed to individual aircraft seats. EG. Private jet Load Factor (Air Travel) Is the ratio of the lift of an aircraft to its weight and represents a global measure of the stress ("load") to which the structure of the aircraft is subjected Interline Connection (Air Travel) From one flight to another on different airlines. Online Connection (Air Travel) From one flight to another on the same airline. Gateway Airports Major airports where people connect flights to other international destinations. EG. JFK How airports make money - Landing fees - Leases for shops and restaurants - Short and long-term parking REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 38/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 38/51 September 11, 2001 - Terrorist attacks on World Trade Center and pentagon - New form of Hijacking (use of an airplane as a weapon) - Airline industry halted - Safety issues (procedural and physical changes) Benefits to Automobile - Low cost - Flexibility - Enhanced trip experience - Easier luggage transport - Transportation on arrival at destination - Experience Benefits of RV - All the advantages of automobile - Advantage of accommodation en route - Allows outdoor experience Trends in Automobile Travel - Family vacation market is 80% of vacation travel in the US and Canada - Family travel closer to home and shorter - Weekend mini vacation growing Trends in RV Travel - Families drawn to camping, educational excursions, and theme parks as well as adventure and ecotourism - Back to basics theme (travel on scenic byways) - Increased tourism dollars to rural areas - 10% of families that own vehicles also own motorized or towable RV. Rail History - 1836 Canadas first train - In 1976 VIA rail became responsible for all passenger traffic - 1980s downsizing - Sept 11th, 2001 booth in ridership Benefits of Rail Travel - Sight seeing - Accommodations en route - Can be less expensive (depending on where) New Technology in Rail Travel High speed transportation system (HST) Motor Coach Transportation Bus EG. Greyhound REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 39/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 39/51 Benefits to Motor Coach - Inexpensive - Available in smaller communities - Passenger can relax - Fuel efficient Different Kinds of Motor Coach - Charters (longer distances) - Tour (takes visitors sight-seeing, and around tourist attractions) Cruising Benefits - Multiple destinations - All-inclusive - Service levels - Relax - Convenient - Sight seeing and activities History of Cruising - Early 1900 ocean liners focused on wealthy - Titanic (1912) - WW2 - Airline industry resulted in loss of business to cruise line industry - September 11th, decrease in travel Issues with Cruising - Privacy - Health - Impact - Weather Different Types of Cruise Ships - Sea/ocean cruises - Special interest cruises - River cruises - Lake cruises and ferries Earliest known hotel system Belonged to the Roman Empire Year 1000 The crusaders had begun and shelter at monasteries and other religious venues Examples of early inns along water routes - Fort Garry Hotel - Fairmont Chateau Lake Louise Lodging History - Hotel era boomed as railroads expanded and made accessible to many national parks REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 40/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 40/51 During the Depression 85% of hotels in the US went bankrupt Technological Innovation The greatest impact on the development of the hotel industry 1980s - Expansion of bed and breakfast concept in North America - Massive overbuilding of hotel accommodations Key to current hotel success Niche marketing or market segmentation Niche Marketing the process of finding small but profitable market segments and designing or finding products for them Market Segmentation Dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors, and who might require separate products or marketing programs Ownership - Private - Corporate chains - Franchise chains - Management contracts - Reits Private Ownership Affiliations like CAA, Air Bnb Corporate Chain Ownership Corporately owned and operated like the Hilton or the Marriott Franchise Chain Ownership Franchiser (brand) and franchisee (owner) Management Contracts Ownership and operations are separate Reits Ownership Various funders separate from operations Front of House The area in a hospitality establisment that guests view, such as the entrance and dining room Back of House The area in a hospitality establishment that guests usually do not view, including all areas responsible for food quality and production, such as the kitchen and recieving, office, and storage areas REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 41/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 41/51 Occupancy Rate The number of hotel rooms occupied during a period. Motel/Motor Hotel - Free parking - Rooms open to parking lot - Usually chosen for a quick stop and relaxation Condominiums and Timeshares - Allows full ownership of one unit in a complex - Often maintained and run by management agency - Time share allows one to buy a vacation segment into a condominium. Ranch/Vacation Farm Family owned and offers a western experience. Bed and Breakfast - An overnight boardinghouse with breakfast - Usually family owned Hostel - Lodging with communal washrooms and bedrooms designed for 4 to 20 people - Inexpensive Campground - Budget options - Outdoor experience - Variety services Air Bnb - Private ownership - Unique experience - Varied locations Food and Beverage - Restaurants, lounge, coffee shops, catering/banquets, room service - Necessity and an aspect of celebration Ancient Rome Evidence of bars, restaurants, take away food service 1700s First fine dining establishments in Europe serving the upper class 1800s First full-service restaurant in New York 1900s Growth of automobile led to fast food, family friendly dining REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 42/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 42/51 Today in F&B Alt dining experiences F&B Sector - Largest sector in the tourism industry - Tourism Sales (dependant) Commercial Sector - Full service - Limited service - Drinking Non-Commercial Sector - Social and contract caterers - Institutional - Retail - Other Full Service Options - Fine dining - Bistro - Family style - Speciality - Theme - Ethnic buffet - Destination Limited Service Options - Fast food - Coffee houses Drinking Options - Wine bar - Cocktail lounge - Nightclub - Pub and Tavern F&B Trends - Local and organic - Takeout - Casual dining - Allergy awareness - Nutrition - Legalities - Celebrity chefs/owner - Pop up restaurants and food trucks REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 43/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 43/51 Running a Successful Restaurant - Business plan and cash reserves - Cost and portion control - Labor mangement - Trends - Food and service quality Service Quality Customers long-term, cognitive evaluations of a forms service delivery. Customer Satisfaction A short term emotional reaction to a specific service performance Dimensions of Service Quality - Tangibles - Reliability - Responsiveness - Assurance - Empathy How customers evaluate service quality 1. Expectation (needs, experiences, word of mouth, advertising) 2. Compare expected quality with service received 3. Then how sticky situations are dealt with (I care, I understand, you can trust me to take care of this) Customer Relationship Management The relationship between service quality and expectation; as well as building and maintaining customer relationships Guest Service - System/processes - People - Facilities - Guest experience - Technology Two Kinds of Attractions 1. Natural (EG. Niagara Falls) 2. Human-made/built (EG. Human Rights Museum) Private Attractions - Funding: admission fees, F&B, merchandise, parking - Examples: Tinker town Public Attractions - Funding: taxes, admission fees, donations, grants - Examples: Assiniboine park zoo REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 44/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 44/51 Types of Attractions - Casinos - Amusement parks - Theme parks - Circuses - Shopping malls - Museums (art, historical, living history, scientific, children, discovery) - Historic sites - Zoos and aquariums Designing Attractions - Sustainability - Target marketing - Visitor flow - Staff training and facility management Outdoor Recreation Delivery Functions 1. Protection, development, enhancement and management of natural areas 2. Development and management of leadership programs Non-governmental Organizations (NGOs) - Influence government - Recreation oriented - Environmental protection Municipal Government - Provide community based outdoor recreation opportunities - Activity related criteria for their designation Provincial Government Systems - Designed for intensive use by a diverse population of users - Provincial parks sometimes allow resource extraction Federal Government - Management, protection and use of nationally significant areas essential for outdoor recreation (Parks Canada) - Finding balance of use and protection Canada's National Parks Systems - Inaugurated in 1885, 1st in Banff - Today Canada has 47 national parks - Additional 67 natural regions to be protected - 12% of crown land now falls under Parks Canada Crown Land Land belonging to the government REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 45/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 45/51 Mandates of Parks Canada - Manage national park system - Oversee operations of historic canal systems - Directs & implements heritage tourism programs Management Plans of Parks Canada - Emphasis is moving from use to maintenance and protection - Challenged with maintaining the integrity of parks ecosystems Stressors - Building roads - Businesses - Invasive species - Habitat loss - Air pollution - Large carnivores disappearing - Pesticides impacting park - Overuse - Habitat fragmentation Provincial Park Systems - Many tight restrictions on provincial parks (EG. BCs West Coast Trail) - Park attendants patrol - Provincial administration maintain public access - Most parks have plans detailing future development Comprises such elements - Risk - Adventure - Solitude - Connection with natural environments - Social interaction - Rest, relaxation and revitalization Benefits (Outdoor Recreation) - Psychological - Social - Physical - Spiritual 5 Components (Outdoor Recreation) 1. Collection 2. Isolation in nature 3. Experience fresh air and scenery 4. Perception of nature 5. Husbandry REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 46/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 46/51 Winter (Outdoor Recreation) - Snow sports - Hockey - Curling Spring, Summer and Fall (Outdoor Recreation) - Hunting and fishing - Camping - Golf - Marine-based activities - Walking - Hiking Profession (Outdoor Recreation) - Intermediary - Protecting the environment - Leadership, education, interpretation, and management of facilities environment and recreation experience Recreation and Conservation - Balance of use vs. protection - Destructive effects of natural sports - The conflict is not expected to diminish Preservation (Resource Management Concepts) Attempt to preserve essentially nonrenewable resources Conservation (Resource Management Concepts) Efficient use of sustainable resources, sustainable yield, renewal or cycling of use, restricted access, life cycle Carrying Capacity - One of the earliest recreation resource management concepts - It can be biological or social Other Management Tools - Dispersed use - Concentrated use - Zoning (concentrates certain activit s in specific zones; multiple é use and single use) - Use compatibility analysis Outdoor Recreation Programming - Seasonal - Geographically dependant Sustainable Recreation Opportunities - Operations - Human resources - Community relations/corporate giving REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 47/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 47/51 Hard Adventure - Often strenuous, may require training - Often requires equipment - Risk involved - Usually more remote - EG. deep sea diving, white water rafting, West Coast Trail Soft Adventure - Less risky - Pre-training not required - More comfort, less strenuous - EG. trail hiking, canoeing Risk Management (Adventure Tourism) - Insure policies alone do not provide adequate coverage if someone is injured/killed in their care - A plan should be created for all tourism endeavours - Signage identifying all risks must be clear and visible and should alert users Making use of core tourism components - Transportation - Accommodations - Food and Beverage - Travel services - Recreation Events - Range in length - Often initiated by travel destinations to lure tourists Special Events Events that fall outside of regularly scheduled or reoccurring activities. Events offer: - Full/Part time jobs - Enhanced image - Strengthened community bonds - Economic growth - Expanded tourism season - Increased diversity of activities - EG. Fringe festival Festivals (Types of Events) Public celebrations that centre on themes of local, regional or national interest REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 48/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 48/51 Fairs (Types of Events) - Focus on agriculture or history - Often sponsored by local government or community (EG. Morden Corn and Apple) Circuses (Types of Events) Have transformed over the years; more reliant on artistry and athleticism than animals Hallmark Events (Types of Events) Events of international status which are held on either a regular or one-off basis (EG. Olympic Games, mardi gras, Calgary Stampede) Fundraising (Types of Events) Focused around raising funds for charitable organizations rather than attracting tourists (EG. walk-a-thons, Terry Fox run) Civic (Types of Events) - Focuses on activities within a city/community - May be themes to national or global events (EG. Canada Day) Spectator Sporting (Types of Events) - Mostly draw in people within a 2-hour drive - Regional draw to tourist growing rapidly (EG. Moose/Jets game, Bomber game) Trade Shows (Types of Events) - Marketing and sales tools - Industry rents space to display and sell latest products - Many not open to general public - Commonly held in large convention centres - Largest one in Canada is Rendez-Vous Canada (tourist trade show) Conventions (Association Meetings) - Large meetings where delegates share ideas to form consensus - Usually string recreational component Conferences (Association Meetings) - Delegates usually come from a single occupation or industry - Often has more of an educational tone - Summits (similar to conferences) Association Meeting Market - Last 3-5 days - Voluntary attendance - Destination sites carefully chosen to entice attendance - Different cities each year - Accessibility is important - Regularly scheduled meetings REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 49/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 49/51 Breakout Rooms Smaller rooms available outside of main conference room for discussions and seminars Seminars Informal meeting to share info/ideas under expert Conference Centres Provide functional, flexible focused environment for delegates Convention Centres Handle groups of 1000+ Corporate Meeting Market - Attendance Mandatory - Cost paid - Fewer participants - Meetings are shorter - Planned as needs arise - Same destination used repeatedly - Exhibits not important - Often a working lunch Communitas Intense community spirit, a feeling of great social solidarity, equality, and togetherness; characteristic of people experiencing liminality together Liminality - The critically important marginal or inbetween phase of a rite of passage - Time away from your day to day routine - Has been written a lot about being sacred Difficulties in Hosting an Event - Finding volunteers - Dissenting community residents - Inadequate planning - Large number of visitors - Damage to environment - Difficulty attracting visitors - Competition REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 50/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 50/51 Responsibilities of Managing an Event - Client needs and expectations - Site selection - Designing - Financial management - Training staff/volunteers - Scheduling - Catering - Marketing - Finding Sponsorship - Legal/ethical considerations Unique Aspects of Planning and Managing - Crowding - Ticketing - Queue - Safety and Security - Animation - Special guests - Venue - Vendors Administration - Financial - Human Resources - Information - Procurement - Stakeholders - Systems - Time Design - Content - Theme - Program - Environment - Production - Entertainment - Catering Marketing - Marketing plan - Materials - Merchandise - Promotions - Public relations - Sales REC 2100

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2/12/24, 12:42 AM REC 2100 Flashcards Quizlet about:blank 51/51 9/11/23, 11:58 AM REC 2100 Flashcards | Quizlet https://quizlet.com/572221429/rec-2100-flash-cards/ 51/51 Operations - Attendees - Communications - Infrastructure - Logistic - Participants - Site - Technical Risk - Compliance - Decisions - Emergency - Health and safety - Insurance - Legal - Security

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REC 2100 Flashcards Quizlet

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