FCS 240 Assignment 1 - Winter 24

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School

Seneca College *

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Course

FCS240

Subject

Computer Science

Date

Feb 20, 2024

Type

docx

Pages

1

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FCS240 – Foundations of Customer Service Assignment 1 – Case of a Poor Customer Service (18%) (Apply the course learnings to your case) Due 11:59 PM Feb 5th, 2024 With your teammates, select an existing organization that you have dealt with recently and then write about a less than remarkable customer experience that you had with this company (look for real life experiences). For the entire Assignment (see parts a to d), use total 4-5 pages max, excluding the Title and References pages. Use 12 font single space MS Word – No exceptions. Following 4 focus areas/portions are equally weighted : a) Write your own story. Provide enough details to explain the situation and the final outcome. b) Describe your expectations as a customer (in similar situations). Differentiate between ‘Good’ customer service versus ‘Excellent (Remarkable)’ customer service. Explain your reasoning . c) Explain the elements of (or lack of) successful service culture. d) What would be your recommendations for promoting a positive service culture? Explain your reasoning. Please use clear and concise language. No Plagiarism – Run your SafeAssign match before submitting. References if any, should be submitted as a separate document to avoid un-necessary SafeAssign matches Use a separate cover page and make sure to include names and student numbers. Even if a member has not participated, still include their name and mention “Did not Participate” in front of their name. Always include page number. Use MS Word and save your file as ‘Team #_ Firstname_Firstname_Firstname (1).doc’ . Team Leader Only: Submit using SafeAssign and electronically by e-mail to my Seneca Email address: ravinder.kalra@senecacollege.ca (make sure to copy your teammates) and check for my receipt confirmation email. Late submissions will be penalized 10% of total mark per day. FCS240 – Assignment 1 Winter 2024 Page 1
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