IN3004 Module 1 PreAssessment
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School
Walden University *
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Course
IN3004
Subject
Communications
Date
Jan 9, 2024
Type
docx
Pages
3
Uploaded by SuperHumanStraw14855
1.
Provide two concrete examples of differences in communication styles between the individuals in the videos. (1–2 paragraphs)
Incivility is more common in the workplace than many would realize. The type of communication within a unit can set the tone for the entire day. In the first part of the video, the charge nurse was demanding, using a sharp tone, and was short with
her co-workers. This type of communication does not foster teamwork and can make one feel defeated. In the second part of the video, the receptionist spoke in a
snappy manner and appeared annoyed with the co-worker and the patient’s family
member attempting to set up an appointment. In response, the patient’s family member was very hesitant and cautious in her response. 2.
Explain one possible cause of ineffective interpersonal communication in the video. Explain one possible consequence of the ineffective communication displayed. (2 paragraphs)
One cause of ineffective communication could be stressors from everyday life which then affects your overall attitude and demeanor. In the video, we were able to hear some of the inner monologues of the staff. The nurse was overwhelmed with things in her personal life plus receiving an entirely different work assignment which requires her to learn all new patients. The supervisor voiced frustration in regard to working on Christmas for the third year in a row.
These negative feelings and emotions are then outwardly exhibited in how we communicate and interact with others. The communication shown in the video does not foster teamwork, patience, or compassion for others. The supervisor and
charge nurse both showed frustration to the nurse which in a result, applies more pressure on the nurse. The nurse then may feel as though she cannot ask questions
or for help even though she is clearly overloaded with tasks to complete. The nurse may start to feel rushed and this is where most errors are made which can further affect patient care and safety. 3.
Explain how social and cultural differences can contribute to communication issues between colleagues. Explain how these same differences can strengthen a workplace. (1–
2 paragraphs)
From personal experience, cultural differences can cause some issues in communication. Healthcare is different across other cultures around the world. What we consider best practice here may not be what they are used to doing where they are from. Language barriers are also a factor in miscommunication. It can be difficult to understand each other due to accents and some phrases/gestures
could have different meanings. This can strengthen the workplace because there is
each person can learn from the other. The different perspectives can help improve patient care and increase knowledge across the board. 4.
Describe two healthy communication strategies that could have been used by individuals in the video to improve the situation. (1–2 paragraphs)
One way communication could have been better is a change in the tone of voice. The supervisor sounded sharp, demanding, and inpatient. By simply changing the words used and the tone of voice, the whole dynamic could have changed into a positive, teamwork environment. Another communication strategy that could have
been used is reading body language. As the supervisor approached the nurse, she could see that she was overwhelmed. If body language was read before communication, it could have changed how she communicated to the nurse.
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