FINAL MILESTONE CONFLIct resolUTION.docx

15 questions were answered correctly . 10 questions were answered incorrectly . 1 At which stage of conflict do parties become fully aware of each other's role in their unmet needs?  Crisis  Incident  Discomfort  Tension CONCEPT Incident 2 Which of the following is considered to be the foundation of conflict prevention?  Long-lasting relationships  Positive relationships  Dependent relationships  Family relationships CONCEPT Conflict Prevention Through Relationships 3 Which of the following describes a core assumption of any conflict resolution process?  The intervener should work to change the relationship between the parties.  The intervener should offer suggestions on how the parties could resolve the conflict.  The intervener should meet with each party separately, and deliver messages back and forth.

 The intervener should help the parties separate people and problems. CONCEPT Selecting a Method or Crafting Your Own 4 Roommates Stan and Peter have been in a conflict since Stan accused Peter of stealing money from his wallet. This morning while Peter was in the bathroom, Stan took Peter's wallet from the kitchen table and hid it. "Now we'll see how he likes it when something important to him goes missing," Stan said as he left. Later that morning, Peter was frantically searching for his wallet. "I thought I left it on the kitchen table! All of my IDs and money are in my wallet. If I can't find it soon, I'll have no way to get to class on time, and I have a major presentation to give today!" Which stage of conflict are Stan and Peter in?  Crisis  Misunderstanding  Post-conflict  Discomfort CONCEPT Crisis 5 Which conflict resolution process would be the best choice for disputing parties who would like a neutral party to make a decision outside of a courtroom?  Arbitration  Collaborative law  Shuttle diplomacy  Conciliation

CONCEPT Resolution Processes Overview 6 Long-term conflicts involving strong hostility between parties may require which of the following in an international mediation process?  Eliminating the ground rules-setting stage of the process  Recognizing negative attribution as a cultural worldview/value and a factor in identity  Conducting mediation in a single session  Treating the interests of parties as having different importance CONCEPT Intractable Conflict 7 No one remembers what began the conflict between two neighboring families; however, their years of hostility have occasionally become violent, such as when the two fathers got into a fist fight. One afternoon, a lightning strike started a fire on one family's lawn. The fire spread rapidly, threatening both homes. Members of each family called the fire department and rushed outside with buckets of water. The oldest child in each family ran to get a garden hose to try and contain the fire. Although the two families were in long-standing conflict, they worked together to contain the fire. According to Realistic Conflict Theory, which of the following describes this action?  Victory for one family  Superordinate goal  Resolution of their conflict  Risk CONCEPT Realistic Conflict Theory 8

Which of the following statements describes how a fact differs from a perception of a fact in the conflict resolution process?  A fact refers to a verifiable occurrence in the conflict.  A fact refers to an intention in the conflict.  A fact refers to a motivation in the conflict.  A fact refers to a root cause of the conflict. CONCEPT Gathering the Data to Analyze 9 Select the option that best describes "ownership" of the resolution process.  The sense that parties have control over their participation as well as the process being used  The ability of each party to take responsibility for any solution that results from the process  The sense that parties will actively participate in a specific process  The desire for each party to want to participate in a process CONCEPT Ownership of the Resolution Process 10 Reaching agreement on several small issues is known as which of the following?  Contradiction  Persuasion  Refinement  Agreement stacking CONCEPT Building Blocks of Agreement and Disagreement 11

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