Business Technology Management: Review Questions Overview

Studocu is not sponsored or endorsed by any college or university Questions for review Business Technology Management (Concordia University) Studocu is not sponsored or endorsed by any college or university Questions for review Business Technology Management (Concordia University) Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Module 1 Questions Question 1: (1 Point) In your new position, you are told that you will be working with a business analyst. What would you expect this work to entail? Review computer code Explain the business process Test programs Identify new technology that might benefit the organization Create Web sites and pages Question 2: (1 Point) Which of the following is a benefit of being an informed user of IT? understanding what is “behind” applications you use in your organization providing input to enhance your organization’s applications helping to select new applications keeping abreast of new technologies All of the above Question 3: (1 Point) You should seek to be an informed user of IT because ____________. it is easy to understand how IT works you could end up working in the IT department in your organization everyone uses IT you will be in a position to enhance the quality of IT applications Question 4: (1 Point) Which of the following is the correct hierarchy from the lowest level to the highest level? knowledge, information, data information, data, knowledge data, information, knowledge data, experience, information information, experience, wisdom Question 5: (1 Point) Who manages all systems throughout the organization and the day-to-day operations of the entire IS organization? IS director Information centre manager Project manager Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Operations manager Programming manager Question 6: (1 Point) You have just been hired by the largest manufacturer in your area to join their management trainee program. You enjoyed your “computer course” in college and hope that you’ll be able to put that knowledge to good use. Which of the following might you expect to do during the management training program? Code a new application Recommend new technologies that might impact the organization Design a new application Become familiar with tools to support using data for decision making Work 9 to 5 in your office Question 7: (1 Point) You are registering for the next semester at your university. You take into account your major, the courses you need, the prerequisites for each course, the times you take each course, and the professors teaching each section, as well as your work schedule. You are using _______ to select your class schedule. information knowledge experience wisdom data Question 8: (1 Point) _________ is a traditional function of the MIS Department. Managing system integration including the Internet, intranets, and extranets Educating the non-MIS managers about IT Providing technical services Creating business alliances with business partners Question 9: (1 Point) IT personnel use _______ to develop _______. IT components, IT services computer-based information systems, IT architecture IT infrastructure, IT architecture IT infrastructure, IT platform IT components, IT architecture Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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Question 10: (1 Point) What does a systems analyst do? Manages an IS service Writes computer code Determines information requirements and technical specifications for new applications Forecasts technology trends Creates Web sites and pages Module 2 Question 1: (1 Point) What type of application did NASCAR develop in order to incorporate all the items on the paper-based form? None of the above An e-commerce website for customers to pay online and book appointments A mobile e-commerce application that allows customers to book inspections online A dashboard view that displays each vehicle along with its progress through the inspection process An accounting application that handles all the payroll and tax processes of the business Question 2: (1 Point) Which of the following statements is false? Competitive advantage applies to companies of all sizes. Competitive advantage enables a company to function effectively within a market. Competitive advantage requires the use of technology. Competitive advantage is based on some measurement such as cost, quality, or speed. Competitive advantage leads to higher-than-average profits. Question 3: (1 Point) Which of the following statements concerning business processes is false? A process has activities that can be measured. A process has inputs. A process has outputs. A process creates value. A process cannot cross functional area boundaries. Question 4: (1 Point) What major supplier can help BlackBerry to be a leader of self-driving cars? Macintosh QNX Google CISCO Microsoft Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 5: (1 Point) One of the key benefits of the App developed by NASCAR is the cumulative value of the collected data that includes information on the pre-race inspections of all vehicles is collected and stored in real time. What can NASCAR executives identify with this data? Financial information for cost analysis Marketing information for better pricing strategy Identification of customer profiles Trends and patterns to help maintain a level playing field for all racers Information that can lead to a better tax strategy Question 6: (1 Point) Collecting sales tax is an example of a(n): Marketing Business Process Finance Business Process Accounting Business Process Management Information Systems Business Process Production Business Process Question 7: (1 Point) Applying copyrights and trademarks is an example of a(n): Marketing business process Accounting business process Production business process Finance business process Management information systems business process Question 8: (1 Point) Managing purchasing is an example of a(n): Accounting Business Process Management Information Systems Business Process Marketing Business Process Production Business Process Finance Business Process Question 9: (1 Point) Reconciling bank accounts is an example of a(n): Finance Business Process Marketing Business Process Accounting Business Process Production Business Process Management Information Systems Business Process Question 10: (1 Point) Managing pay and payroll is an example of a(n): Marketing Business Process Management Information Systems Business Process Accounting Business Process Finance Business Process Human Resources Business Process Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Module 3 Question 1: (1 Point) Which process focuses on people within an organization and includes functions such as recruiting, hiring, training, and benefits management? Management Accounting or Controlling (CO) Financial Accounting Project Management Human Capital Management (HCM) None of the above Question 2: (1 Point) Which term represents a set of tasks or activities that produce desired outcomes? None of the above Trigger Enterprise Resource Planning Business Process Outcome Question 3: (1 Point) What is the final step of the procurement process? Purchase Order Payment None of the above Invoice Purchase Requisition Question 4: (1 Point) Which term refers to a system in which workers complete their tasks in separate departments without regard to the consequences for the other components of the process? Functional Structure Cross-Functional Silo Effect ERP Effect Enterprise Systems Question 5: Which process uses historical data and sales forecasts to plan which materials will be procured and produced? Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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(1 Point) Material Planning Production Process Lifecycle Data Management Fulfillment Process Procurement Process Question 6: (1 Point) Which term refers to business processes that are not executed by a single group or function? Cross-Functional Functional Structure Organizational Structure Silo Effect Enterprise Systems Question 7: (1 Point) Which of the following statements about SAP R/3 is true? None of the above It is an end-to-end enterprise system It supports a single function or department Sharing data between departments is problematic Question 8: (1 Point) Which of the following statements about business processes is true? None of the above They are executed across multiple functions. All of the above They are initiated by some type of trigger. They involve multiple steps. Question 9: (1 Point) Which process tracks the financial impact of process steps with the goal of meeting legal reporting requirements? Financial Accounting Management Accounting or Controlling (CO) None of the above Human Capital Management (HCM) Project Management Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 10: (1 Point) What steps are involved in the accounting portion of the procurement process? Creating the purchase requisition and receiving the materials Creating the purchase requisition and sending payment Receiving the materials and the invoice Creating and sending the purchase order Receiving the invoice and sending payment Module 4 Question 1: (1 Point) What type of materials is purchased from a vendor? Semi-finished Goods (HALB) Material Types None of the above Trading Goods Finished Goods (FERT) Question 2: (1 Point) Which of the following is used to integrate several client-server applications and create enterprise mash-ups, or composite applications? All of the above Management System Accounting System Web Services Enterprise System Question 3: (1 Point) Which of the following is(are) used to capture specified transaction data in an aggregated and summarized form that enables users to analyze the data as needed. Evaluating Reporting Information Structures Online Analytic Processing (OLAP) Period Definition Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 4: (1 Point) Financial accounting (FI) documents, management accounting or controlling (CO)documents, and material documents are referred to as Transaction Data Material Group None of the above Virtual Documents Transaction Documents Question 5: (1 Point) The highest organizational level in SAP ERP is the None of the above Client Vendor Material Master Plant Question 6: (1 Point) Which term refers to the technical structure of the software, how users interact with the software, and how the software is physically managed on computer hardware? Architecture None of the above Enterprise Resource Planning Supply Chain Management Service Oriented Architecture Question 7: (1 Point) Which program is the “operating system” for an entire company’s business processes? SAP Prolific SAP NetWeaver Linux Microsoft Vista None of the above Question 8: (1 Point) How many company codes can a plant belong to? Three One Any Number Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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Two Question 9: (1 Point) Which of the following terms refers to materials with similar characteristics? Material Group None of the above Material Master Transaction Data Material number Question 10: (1 Point) Which term relates to the technical capabilities that allow systems to connect with one another through standardized interfaces called Web services? Architecture Supply Chain Management None of the above Enterprise Resource Planning Service-Oriented Architecture Module 5 Question 1: (1 Point) A purchasing group is an individual or a group of individuals who are responsible for all of the following except Requesting quotations from vendors Negotiating contracts and agreements Creating and monitoring purchase orders Creating purchase requisitions Planning for material requirements Question 2: (1 Point) A purchasing organization is involved in all of the following operations except Determining storage locations within the plant Evaluating and identifying vendors Negotiating contracts and agreements Negotiating pricing with vendors Question 3: (1 Point) Which item category would you use to have your vendor ship goods directly to your customer? Transfer posting Consignment Third-party Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Stock transfer Standard Question 4: (1 Point) What is a storage location? The place where materials are collected for staging and inspection The place within a plant where finished goods are kept for sale The place within a plant where materials are kept until they are needed The place within a plant where machines are installed for production purposes The place where raw materials are received Question 5: (1 Point) A company can use which of the following to select a vendor from a list of potential suppliers ? None of the above Source list Material master Vendor master Company code Question 6: (1 Point) Which of the following account assignment categories is used when the company acquires a fixed asset? Project Order Sales order Asset Cost center Question 7: (1 Point) Which item is included in the header of a purchase order? Price Delivery date Vendor None of the above Order quantity Question 8: (1 Point) Which of the following facilitates the integration between vendor master data and financial accounting? Vendor account number Material number Accounts payable number Reconciliation account Accounts receivable number Question 9: (1 Point) Which of the following is(are) a form of data within the goods receipt step? All of the above Material ordered Verification Storage location Quantity delivered Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 10: (1 Point) Data in the vendor master are grouped into which three segments? Storage data, accounting data, and pricing data General data, storage data, and purchasing data General data, storage data, and inventory data General data, accounting data, and purchasing data Storage data, accounting data, and purchasing data module 6 Question 1: (1 Point) Which of the following companies was NOT mentioned in the “Giving Data Away for Free” as having used zero -rating for some time? Facebook Google WhatsApp Twitter Question 2: (1 Point) “The number of messages on Twitter is growing at 200 percent every year.” This is the _____ characteristic of Big Data. Velocity Variety Veracity Volume Question 3: (1 Point) The state of Washington is using ___________ to reduce Medicaid costs. a Database virtual reality an ERP system a CRM system Question 4: (1 Point) John Smith is a customer of XYZ Co. In the database, John Smith is a(n) _________. Entity Table Field Instance Question 5: (1 Point) Comments posted on social networking sites illustrate the ________ characteristic of Big Data. Volume Velocity Variety Veracity Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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Question 6: (1 Point) If your database system is designed to ensure there are no alphabetic characters in a phone number, this is maximizing data _______. Integrity Isolation Security Independence Question 7: (1 Point) “In 2015, Google was processing more than 27 petabytes of data every day.” This is the _____ characteristic of Big Data. Velocity Variety Volume Veracity Question 8: (1 Point) Your last name is a ____________ key. Secondary Foreign Tertiary Primary Question 9: (1 Point) Which of the following is NOT a reason managing data is difficult? Data security is easily jeopardized. Data are scattered throughout organizations. The amount of data increases exponentially over time. Data is consistent across different systems but difficult to secure. Question 10: (1 Point) Your phone number is an example of a _________. Character Field Record Byte MODULE 7 Question 1: (1 Point) Your company’s yearly employee evaluations and raises are an example of a _______ decision. Unstructured Semistructured Structured Mixed Question 2: Business analytics applications are NOT available to ____________. Regulators Front-line personnel Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

(1 Point) Custodians Suppliers Question 3: (1 Point) Israelis primarily use water from ___________. A reservoir Rain Desalination Recycled wastewater Question 4: (1 Point) From the textbook cases, which of the following companies did NOT use descriptive analytics? Esurance Simpa Networks UPS Fandango Question 5: (1 Point) Dashboards evolved from ___________. ERP FAIS TPS EIS Question 6: (1 Point) Your company is trying to decide if it should build its new manufacturing plant in India or China. This is a(n) ______________ decision. Semistructured Mixed Unstructured Structured Question 7: (1 Point) Rent the Runway’s overall strategy is to build the _________ of retail. Pinterest Facebook Google Amazon Question 8: (1 Point) 3M is an example of a company that ____________. Hasn’t had to use business analytics Uses business analytics to support organizational transformation Developed an infrastructure to support enterprisewide analytics Developed one or a few related analytics applications Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 9: (1 Point) In the Management Cockpit, the color ___________ measures market performance. Black Red Blue White Question 10: (1 Point) Early information systems primarily supported Mintzberg’s _________ role. Interpersonal Informational Dictatorial Decisional MODULE 8 Question 1: (1 Point) A gift card is a type of __________. Electronic credit card Smart card Purchasing card Stored-value money card Question 2: (1 Point) If you purchase a book from Amazon to read on your Kindle, this is an example of ______. Clicks-and-mortar Bricks-and-clicks Brick-and-mortar Pure-play Question 3: (1 Point) If you purchase a product from Amazon, this is a _______ transaction. C2G B2C B2B C2C Question 4: (1 Point) When manufacturers sell directly to customers, this is called disintermediation. True False Question 5: Showrooming is a problem associated with ___________. channel conflict privacy Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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(1 Point) order fulfillment rising costs Question 6: (1 Point) Thumbtack does NOT compete with _________. eBay Angie’s List Amazon Pinterest Question 7: (1 Point) Alibaba is Amazon’s and eBay’s main competitor in _________. India The US China Russia Question 8: (1 Point) For most industries, pens and paper are a(n) ____________ material. Vertical Horizontal Indirect Direct Question 9: (1 Point) When you file your taxes online, this is an example of a ______ transaction. G2C B2C G2M B2B Question 10: (1 Point) If you order your college textbooks from Amazon.com and have them delivered to your home, this is an example of clicks-and-bricks. True False MODULE 9 Question 1: (1 Point) Which of the following uses a traditional business model as opposed to a platform model? Apple Google Facebook Twitter Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 2: (1 Point) Social computing increases __________. Rivalry Supplier power Buyer power Barriers to entry Question 3: (1 Point) Which of the following is something you should NOT have on LinkedIn? Professional picture Correct and current status Concise summary Personal relationships Question 4: (1 Point) Epinions is an example of a source for ____________. Customer ratings and reviews Sponsored reviews Expert ratings and reviews Conversational marketing Question 5: (1 Point) Businesses do NOT use wikis for ________. Managing documents Project management Gathering marketing intelligence Collaborating with business partners Question 6: (1 Point) Web 2.0 sites often harness ________ such as ________. collective intelligence; web services packaged software; web services collective intelligence; wikis packaged software; wikis Question 7: (1 Point) In social computing, ____________ produce, control, use, and manage content via interactive communications and collaboration. governments organizations non-profits users Question 8: (1 Point) Which of the following is NOT a primary way GM communicated with customers? Twitter Email Letters Facebook Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 9: (1 Point) Pinterest _________ store credit card information by using _________. does not; PayPal and Amazon Pay does; PayPal and Amazon Pay does; Braintree and Stripe does not; Braintree and Stripe Question 10: (1 Point) Metacritic is an example of a source for ____________. Expert ratings and reviews Conversational marketing Sponsored reviews Customer ratings and reviews MODULE 10 Question 1: (1 Point) ___________ is NOT an example of a fixed cost. Building space Hardware CIO salary SaaS Question 2: (1 Point) In the business case approach, ______________________________ write a business case to justify funding one or more specific applications or projects. CIOs Business analysts System developers CEOs Question 3: (1 Point) The Peoples State Bank case is an example of _________. the importance of replacing legacy systems how difficult conversion can be the amount of money a business can save by outsourcing IT how employee resistance can hurt system implementation Question 4: (1 Point) Your company has tried to implement changes in the past, but your employees are highly resistant to anything new. This is a(n) __________ feasibility issue. Behavioral Technical Economic Operational Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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Question 5: (1 Point) If your company doesn’t have the money to develop or purchase software to meet your business need, this is a(n) __________ feasibility issue. Operational Technical Economic Behavioral Question 6: (1 Point) The ___________ is a direct input in developing the IT strategic plan. IT development projects existing IT architecture IS operational plan business assessment Question 7: (1 Point) If you choose to customize a prewritten application, you are choosing to write ________ computer code. Lots of All new Some No Question 8: (1 Point) The IT steering committee is comprised of __________. board members managers and staff from the organizational units IT administrators, programmers, and analysts administrative assistants and other IT users Question 9: (1 Point) The FAA used ________ to develop NextGen. RAD The traditional SDLC JAD Agile development MODULE 11 Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 1: (1 Point) Suppose your company is thinking about how it can improve employee benefits. The company believes increasing salary and health benefits will improve employee morale which, in turn, should improve customer satisfaction. However, the company also wants to make sure the shareholders will not suffer financial harm since more money will be spent internally. From this viewpoint, the company is taking the _______ approach to ethics. fairness utilitarian common good rights Question 2: (1 Point) Which of the following is the fourth step in developing a general framework for ethics? Get the facts Recognize an ethical issue Make a decision and test it Evaluate alternative actions Act and reflect on the outcome of your decision Question 3: (1 Point) The public’s right to know _________ the individual’s right of privacy. cannot overrule supersedes is equal to supports Question 4: (1 Point) The ___________ Act was passed because executives were convicted of various types of fraud for using illegal accounting practices. Communications Civil Liberties Sarbanes-Oxley Health Insurance Accountability Question 5: (1 Point) Marriott was investigated by _________ for blocking Wi- Fi services in its hotels’ conference spaces and was found ___________. the SEC; innocent since they had valid security claims the FCC; in violation of the Communications Act the SEC; in violation of the Communications Act the FCC; innocent since they had valid security claims Question 6: (1 Point) Volkswagen used __________ to cheat on emissions testing. software networks databases hardware Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

Question 7: (1 Point) Suppose you are working for a large corporation in New York City. You like to do some online shopping during your lunchbreak on your work computer. This is a(n) _________ issue. Privacy Accuracy Property Accessibility Question 8: (1 Point) In general, Facebook collects information about you to sell to marketers unless you specifically adjust your privacy setting. This is an ________ model of informed consent. opt-up opt-in opt-down opt-out Question 9: (1 Point) Suppose your company is thinking about how it can improve employee benefits. The company feels its policies will set the standard for how other companies will handle salary and health benefit issues, so it wants to ensure its employees receive the best treatment possible. From this viewpoint, the company is taking the ________ approach to ethics. utilitarian common good rights fairness Question 10: (1 Point) The ___________ approach states that an ethical action is the one that provides the most good or does the least harm. rights utilitarian common good fairness MODULE 12 Question 1: (1 Point) Your best friend sends you an unusual link with only the comment “Check this out”. This is an example of which human mistake? Opening questionable e-mails Carelessness using unmanaged devices Carelessness with one’s office Careless internet surfing Question 2: (1 Point) The most effective way of dealing with ransomware is __________. Make others aware of the issue on social media Back up your valuable information Don’t download anything off the internet Call the FBI to track the hacker down Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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Question 3: (1 Point) USB keys can store terabytes of data. Of the five key factors that contribute to the increasing vulnerability of organizational information resources, this is an issue related to __________. lack of management support today’s interconnected, interdependent, wirelessly networked business environment international organized crime taking over cybercrime decreasing skills necessary to be a computer hacker smaller, faster, cheaper computers and storage devices Question 4: (1 Point) You work for a small company. You have determined that hackers probably won’t try to steal your customers’ information since you don’t have enough customers to make it worth it. This is an example of risk ______. Transference Limitation Acceptance Management Question 5: (1 Point) You work at a large company that has had a security breach. To prevent this from happening again in the future, you hire a contracting company to monitor the company’s network for any future attacks and to accept any financial burdens associated with an attack. This is an example of risk ______. Transference Limitation Management Acceptance Question 6: (1 Point) Dumpster diving is NOT used for _________. Identify theft Espionage Information extortion Sabotage Question 7: (1 Point) You want to be nice, so you gladly hold the door for the person behind you that is also coming into your secure office building. This is an example of __________ and you _______ do it. Tailgating; should Tailgating; should not Carelessness with one’s office; should not Carelessness with one’s office; should Question 8: (1 Point) Employees in _________ pose especially significant threats to information security. Accounting IT Marketing Inside sales Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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Question 9: (1 Point) The most current form of ransomware demands payment via _________. Paypal Bitcoin Amazon Payments Ethereum Question 10: (1 Point) You want to be nice, so you gladly hold the door for the person behind you that is also coming into your secure office building. This is an example of __________. Shoulder surfing Carelessness with one’s office Extortion Tailgating Downloaded by Dylan (dylanbarichard10@gmail.com) lOMoARcPSD|9417907

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