WEEK 5 CASE 5.1.

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1 Nova Southeastern University H. Wayne Huizenga College of Business and Entrepreneurship Assignment for Course: PIM 5450 – Quality Management Title of Assignment: Case Study 5.1: The First Audit CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, or ideas of words, whether quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. Table of Contents 1. Can John conduct an audit of his company's quality management system given its present state? ....................................................................................................................................... 2 2. What are some of the documentation requirements that John must address to develop his quality management system so that they comply with ISO 9001? ............................................. 2 3. Use Tunners, Mills, and the ANSI/ISO/ASQ Q9000 classification System to describe the type of audit that John proposes to conduct. ............................................................................ 3 Bibliography ........................................................................................................................... 3

2 1. Can John conduct an audit of his company's quality management system given its present state? Considering that not all operational processes are documented, it is not an ideal state to conduct an audit, because processes that are not documented cannot be qualified and measured because there are no manuals to help the auditor to know the results of the process. In addition, not having all the processes defined also affects the scope of the audit, the timelines, and therefore the reporting. Although the company has experienced employees in the processes, typically verbal exchanges are not as strong as a management-approved document of the company's internal manuals and processes. the company is not able to provide all the information that the auditors require to plan and execute the audit.

3 2. What are some of the documentation requirements that John must address to develop his quality management system so that they comply with ISO 9001? John will need these documents to comply with ISO 9001:  Quality objectives  Quality policy  Scope of the quality management system  Process documentation- Process map/flowchart  Control process manual  Documents control: Forms, records  Evidence of the results of quality management reviews All these documents must be approved by management and supported by the employees. 3. Use Tunner’s, Mill’s, and the ANSI/ISO/ASQ Q9000 classification System to describe the type of audit that John proposes to conduct. After analyzing the case, all suggest that the most accurate type of audit is an internal one. The first-party audit is when within the company an individual audits any process and its quality. (Sower, 2011) . Looking for problems, meeting all the company's standards, and following the rules are some of the things that the audit process will analyze (Hammar, 2015) . References : Hammar, M. (2015, February 24). Advisera . Retrieved from First-, Second- & Third-Party Audits, what are the differences?: https://advisera.com/9001academy/blog/2015/02/24/first-second-third-party-audits- differences/ Sower, V. (2011). Essentials of quality: with cases and experiential exercises.

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