MOA110 Medical Office Procedures
Week 1 Assignment – Diversity and Therapeutic Communication
Chapter 2 Therapeutic Communication
Diversity and Communication
1. Describe cultural diversity and discuss two examples.
The presence of different cultures and groups of society. EX: Race, Religion, Place of residence, and health status.
2. Describe social diversity and discuss two examples.
The community consists of people with languages and religions. EX: Based on birth, Religion culture, color, and language
3. Describe ethnic diversity and discuss two examples.
The identification of different cultures or national traditions EX: Nationality, regional culture, And Language 4. Describe when a medical assistant must respect individual diversity and why is this
important.
A medical assistant must respect individual diversity during their treatment or check-up
5. How does a medical assistant respect another’s diversity? What should the medical
assistant do or not do?
Knowing more about diversity will help with communication with peers or coworkers. Medical assistants Should always pay attention to patients and feed off of nonverbal ques.
6. Describe why it is important to address diversity biases before providing patient care.
Culture and ethnicity often influence a patient's perception of health and illness, So if you come
Off as insensitive to cultural diversity their actions may negatively affect the quality of the healthcare That’s provided.
Nonverbal Communication
1.
Describe the three types of nonverbal communication.
Behavior Posture, Facial Expressions, and eye contact
2. List five types of nonverbal behavior.
Position, arm posture, Facial expressions, Gestures, touch, eye contact, and mannerisms. 3. Describe positive and open nonverbal behaviors that should be used with patients.
Being at the same level as the patient, angled toward the other person, Arms at the side, poised, smiling, Light touch on the hand, appropriate touch, movement of eyes, focusing on the patient
.
4. List 10 nonverbal communication delivery factors