ACC 315 6-2 Problem Set Question 2 of 7

Outsourcing Call Centers; Strategy; Ethics; Present-Value Analysis (Chapter 12) Merchants’Bank (MB) is a large regional bank operating in 634 locations in the southeastern United States.Until 2014, the bank operated a call center for customer inquiries out of a single location in Atlanta,Georgia. MB understood the importance of the call center for overall customer satisfaction andmade sure that the center was managed effectively. However, in early 2013, it became clear that thecost of running the center was increasing very rapidly, along with the firm’s growth, and that someissues were arising about the quality of the service. To improve the quality and dramatically reducethe cost of the service, MB moved its call center to Bangalore, India, to be run by an experiencedoutsourcing firm, Naftel, which offers similar services to other banks like MB.The Naftel contract was for 5 years, and in late 2017 it was time to consider whether to renewthe contract, change to another call center…

Chapter 9 on Decentralized Operations 1. What is the role of management to ensure that the true meaning of "decentralized" is realized?  2. What type of management or leadership is needed to help businesses continue to grow and flourish? Please watch this Ted Talk - How machine learning can teach us to build more effective teams by Drew Humphreys.  After viewing the video, share your thoughts on how you view decentralization of a business operations and the type of leadership that is necessary to ensure success, in all forms. https://www.ted.com/talks/drew_humphreys_how_machine_learning_can_teach_us_to_build_more_effective_teams

Question #66:  Lamar LLC is in the process of updating its revenues and receivables systems with the implementation of new accounting software. James Loden, Inc. is an independent information technology consultant who is assisting Tamar with the project. James has developed the following checklist containing internal control points that the company should consider in this new implementation: Will all data entry clerks and accounting personnel have their own PCs with log‐in IDs and password protection? Will different system access levels for different users be incorporated? Will customer orders be received via the Internet? Has the company identified an off‐site alternative computer processing location? Does the project budget include line items for an upgraded, uninterrupted power source and firewall? Required: In a two (2) page response, describe the control purpose for each point presented in the case.

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Technology advancements have fueled the global economy and impacted the ways in which businesses design their supply chains One cup of Starbucks coffee is comprised of materials from various countries and represents numerous supplier relationships In the age of the global village, designing supply chains is similar to conducting a massive orchestra’ achieving harmony requires strategy, planning, and impeccable execution Think about an organization’s supply chain with which you are familiar or have worked with in the past in order to discuss the following: 1 Describe the organization’s supply chain List the key components and include the key stakeholders, vendors, technologies, and if applicable, modes of transportation that are involved 2 How might you redesign the company’s supply chain for maximum effectiveness and harmony? Outline the key inputs and outputs of your supply chain and distinguish the suppliers that merit partnership status Justify their status…

Mini Case Suppose you decide (as did Steve Jobs and Mark Zuckerberg) to start a company. Your product is a software platform that integrates a wide range of media devices, including laptop computers, desktop computers, digital video recorders, and cell phones. Your initial client base is the student body at your university. Once you have established your company and set up procedures for operating it, you plan to expand to other colleges in the area and eventually to go nationwide. At some point, hopefully sooner rather than later, you plan to go public with an IPO and then to buy a yacht and take off for the South Pacific to indulge in your passion for underwater photography. With these plans in mind, you need to answer for yourself, and potential investors, the following questions:   1. Briefly describe the use of stock options in a compensation plan. What are some potential problems with stock options as a form of compensation? 2. Briefly explain how regulatory agencies and legal…

QUESTION 2 "Internal audit is process improvement and optimisation," says ICAEW member Abigail Harper who sits on ICAEW's internal audit panel. She is an internal audit expert, specialising in the hospitality industry. "When you are looking at the control around due diligence for suppliers, you can use artificial intelligence to collect data, such as credit score ratings. Environmental, Social and Governance (ESG) questionnaires and queries around capacity and scalability to support growth plans, but a human can still decide. Thresholds and criteria can be built within systems that suppliers are automatically approved when met. However, there will always be instances where you have to discuss the exceptions and make decisions." This can be applied broadly - such as employee hiring scenarios or performing employee and supplier performance reviews. (Source: https://www.icaew.com) Required: b. Clarify the difficulties auditors are experiencing nowadays while performing an information…

1 Jennifer Baskiter is president and CEO of Plants&More.com, an Internet company that sells plants and flowers. The success of her startup Internet company has motivated her to expand and create two divisions. One division focuses on sales to the general public and the other focuses on business-to-business sales to hotels, restaurants, and other firms that want plants and flowers for their businesses. She is considering using return on investment as a means of evaluating her divisions and their managers. She has hired you as a compensation consultant. What issues or concerns would you raise regarding the use of ROI for evaluating the divisions and their managers? (You may select Ask

Accounting for Merchandising Businesses Computers have become a staple in the lives of most people. There are many companies that provide computers on the market. Assume that you are planning to purchase a new laptop for your school, work, and home use. Please go to the websites of two major United States computer manufacturers such as Dell, Hewlett Packard, Acer, Apple, etc. and make a selection. Once you have made your selection, please complete the following items and questions:

PROMOTING MYSELF (Chapter 8)• Create an outline for each of the following promotional strategies you plan to use as you begin your career. o Advertising: What does your resume look like? What does it say about you? Also consider what your social media profile says about you. If a prospective employer were to look at your Facebook, LinkedIn, or Twitter profile, would they like what they saw? Would it reflect the image of a thoughtful, driven professional?o Sales Promotion: Do the companies you want to work for offer unpaid internships? If so, how do you go about applying for them? How can you adjust your personal financial situation to take an unpaid internship if it helps to advance your career?o Personal-Selling: What will you say in an interview that will convince a prospective employer that he or she is better off with you than without you?o Public Relations: What do your colleagues think about you? Would your professors or classmates recommend you? Think about what you can do to…

Moving to Green Computing  Your organization is a leader in the development of renewable energy sources based on enhanced geothermal systems and is viewed as a champion in the fight to reduce carbon emissions. The organization employs over 25,000 people worldwide and operates three global data centers, one each in the United States, Europe, and Southeast Asia. The CEO has asked all her C level executives for input on a proposed strategy to become a leader in green computing.    Critical Thinking Questions  Identify two additional tactics the organization might take to accelerate its move toward green computing?  Identify the pros and cons or any issues associated with your proposed tactics.

Mini Case Suppose you decide (as did Steve Jobs and Mark Zuckerberg) to start a company. Your product is a software platform that integrates a wide range of media devices, including laptop computers, desktop computers, digital video recorders, and cell phones. Your initial market is the student body at your university. Once you have established your company and set up procedures for operating it, you plan to expand to other colleges in the area and eventually to go nationwide. At some point, hopefully sooner rather than later, you plan to go public with an IPO and then to buy a yacht and take off for the South Pacific to indulge in your passion for underwater photography. With these issues in mind, you need to answer for yourself, and potential investors, the following questions. What is an agency relationship? When you first begin operations, assuming you are the only employee and only your money is invested in the business, would any agency conflicts exist? If you expanded and hired…