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CASE STUDY 4-3 Choosing a Performance Measurement Approach at Paychex, Inc. The following job description is for an account executive at companies, then that account executive is expected to attend Paychex, Inc. (www.paychex.com). Paychex, Inc., is a leading retail trade shows and professional meetings to identify national provider of payroll, human resources, and benefits potential clients and to stay current with the issues facing the outsourcing solutions for small- to medium-sized businesses. retail industry. Paychex is headquartered in Rochester, New York, but the company has more than 100 offices and serves hundreds of ACCOUNT EXECUTIVE JOB RESPONSIBILITIES thousands of clients nationwide. Because account executives often make sales calls individually, their managers do not always directly observe their performance. Furthermore, man- agers are also responsible for sales in their markets and for staying up-to-date on payroll laws. However, account execu- tives are responsible for…

Activity Bases for Service Department Charges For each of the following service departments, select the activity base listed that is most appropriate for charging service expenses to responsible units. Your answer should include the number of the activity base only. Activity bases to choose from: Number of conference attendees Number of computers Number of employees trained Number of cell phone minutes used Number of purchase requisitions Number of sales invoices Number of payroll checks Number of travel claims Service Department Activity Base a.  Accounts Receivable fill in the blank 1 b.  Central Purchasing fill in the blank 2 c.  Computer Support fill in the blank 3 d.  Conferences fill in the blank 4 e.  Employee Travel fill in the blank 5 f.  Payroll Accounting fill in the blank 6 g.  Telecommunications fill in the blank 7 h.  Training fill in the blank 8

Choose the term or phrase below that best completes statement:  __________ reduces the time, effort, and cost of recordkeeping while improving clerical accuracy.

Following are activities for a provider of online education. Classify each activity as unit level, batch level, service level, or facility level. Activity 1. Scheduling instructors 2. Controlling course data 3. Receiving supply shipments 4. Registering a student 5. Creating a new course 6. Maintaining course websites 7. Providing electricity 8. Delivering an online course Level

Which of the following is an example of an input control? a.making sure report that are distributed to the proper people b.monitoring the work of data entry clerks. c. Collecting accurate statistics of historical transactions while gathering data. d. Performing a check-digit test on a customer acount number  e.Having anothr person review the design of a business form

Lamar LLC is in the process of updating its revenues and receivables systems with the implementation of new accounting software. James Loden, Inc. is an independent information technology consultant who is assisting Tamar with the project. James has developed the following checklist containing internal control points that the company should consider in this new implementation: Is it appropriate to program the system for general authorization of certain sales, within given limits?

Determine whether the following items are objectives in the following areas: Financial, Internal Process, Customer, or Learning and GrowthNumber of counters that customers need to go to complete their transactions *a. Financialb. Customerc. Internal Processd. Learning and growth

Lamar LLC is in the process of updating its revenues and receivables systems with the implementation of new accounting software. James Loden, Inc. is an independent information technology consultant who is assisting Tamar with the project. James has developed the following checklist containing internal control points that the company should consider in this new implementation: Will different system access levels for different users be incorporated?

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Choose the term or phrase below that best completes each statement.a. Accounting c. Recording e. Governmental g. Language of businessb. Identifying d. Communicating f. Technology h. Recordkeeping (bookkeeping) reduces the time, effort, and cost of recordkeeping while improving clerical accuracy.