EBK BUSINESS STATISTICS
7th Edition
ISBN: 9780134462783
Author: STEPHAN
Publisher: PEARSON CUSTOM PUB.(CONSIGNMENT)
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One of the major measures of the quality of service provided by an organization is the speed with which it responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. The business objective of the company was to reduce the time between when a complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The accompanying data from the 50 complaints represent the number of days between the receipt of a complaint and the resolution of the complaint. Complete parts a through d.
One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from two installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints are:
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One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a frequency distribution and a percentage…
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- One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint: 54 5 35 137 31 27 152 2 123 81 74 27 11 19 126 110 110 29 61 35 94 31 26 5 12 4 165 32 29 28 29 26 25 1 14 13 13 10 5 27 4 52 30 22 36 26 20 23 33 68 Construct a histogram and a percentage polygon.arrow_forwardOne of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint: 54 5 35 137 31 27 152 2 123 81 74 27 11 19 126 110 110 29 61 35 94 31 26 5 12 4 165 32 29 28 29 26 25 1 14 13 13 10 5 27 4 52 30 22 36 26 20 23 33 68 Construct a cumulative percentage distribution and…arrow_forwardThe Conch Café, located in Gulf Shores, Alabama, features casual lunches with a great view of the Gulf of Mexico. To accommodate the increase in business during the summer vacation season, Fuzzy Conch, the owner, hires a large number of servers as seasonal help. When he interviews a prospective server, he would like to provide data on the amount a server can earn in tips. He believes that the amount of the bill and the number of diners are both related to the amount of the tip. He gathered the following sample information. Customer Amount of Tip Amount of Bill Number of Diners Customer Amount of Tip Amount of Bill Number of Diners 1 $ 7.00 $ 48.97 5 16 $ 3.30 $ 23.59 2 2 4.50 28.23 4 17 3.50 22.30 2 3 1.00 10.65 1 18 3.25 32.00 2 4 2.40 19.82 3 19 5.40 50.02 4 5 5.00 28.62 3 20 2.25 17.60 3 6 4.25 24.83 2 21 5.50 44.47 4 7 0.50 6.24 1 22 3.00 20.27 2…arrow_forward
- The Conch Café, located in Gulf Shores, Alabama, features casual lunches with a great view of the Gulf of Mexico. To accommodate the increase in business during the summer vacation season, Fuzzy Conch, the owner, hires a large number of servers as seasonal help. When he interviews a prospective server, he would like to provide data on the amount a server can earn in tips. He believes that the amount of the bill and the number of diners are both related to the amount of the tip. He gathered the following sample information. Customer Amount of Tip Amount of Bill Number of Diners Customer Amount of Tip Amount of Bill Number of Diners 1 $ 6.05 $ 73.22 1 16 $ 3.30 $ 23.59 2 2 4.50 28.23 4 17 3.50 22.30 2 3 1.00 10.65 1 18 3.25 32.00 2 4 2.40 19.82 3 19 5.40 50.02 4 5 5.00 28.62 3 20 2.25 17.60 3 6 4.25 24.83 2 21 1.40 41.80 5 7 .50 6.25 1 22 3.00 20.27 2…arrow_forwardA manufacturing company is analyzing its accident record. The accidents fall into two categories: Minor—dealt with by first aider: Average cost k50 Major—hospital required. Average cost k1,000 The company has 1,000 employees, of which 180 are office staff and the rest work in the factory. The analysis shows that 10% of employees have an accident each year and 20% of accidents are major. It is assumed that an employee has more than one accident in a year. (i) Determine the expected total cost of accidents in a year. [] On further analysis it is discovered that a member of office staff has half the probability of having an accident relative those in the factory. (ii) Show that the probability that a given a member of office staff has an accident in a year is 0.0549. (iii) Determine the probability that a randomly chosen employee who has had an accident is office staff.arrow_forwardompanies in the U.S. car rental market vary greatly in terms of the size of the fleet, the number of locations, and annual revenue. In 2011, Hertz had 320,000 cars in service and annual revenue of approximately $4.2 billion. Suppose the following data show the number of cars in service (1,000s) and the annual revenue ($ millions) for six smaller car rental companies. Company Cars(1,000s) Revenue($ millions) Company A 11.5 120 Company B 10.0 133 Company C 9.0 98 Company D 5.5 37 Company E 4.2 38 Company F 3.3 30 (a) Develop a scatter diagram with the number of cars in service as the independent variable. A scatter diagram has 6 points plotted on it. The horizontal axis ranges from 0 to 14 and is labeled: Cars in Service (1,000s). The vertical axis ranges from 0 to 160 and is labeled: Annual Revenue ($ millions). The points are plotted from left to right in an upward, diagonal direction starting from the lower left corner of the diagram and are between 3 to 12 on…arrow_forward
- Qualitative variables can be divided into two types:arrow_forwardA manufacturing company is analyzing its accident record. The accidents fall into two categories: Minor—dealt with by first aider: Average cost k50 Major—hospital required. Average cost k1,000The company has 1,000 employees, of which 180 are office staff and the rest work in the factory.The analysis shows that 10% of employees have an accident each year and 20% of accidents are major. It is assumed that an employee has more than one accident in a year.(i) Determine the expected total cost of accidents in a year. On further analysis it is discovered that a member of office staff has half the probability of having an accident relative those in the factory. (ii)Show that the probability that a given a member of office staff has an accident in a year is 0.0549.(iii) Determine the probability that a randomly chosen employee who has had an accident is office staff.arrow_forwardPlease answer C. and D. Palisades Eco-Park is a small ecological reserve that admits a relatively small number of visitors on any day, but provides both educational and entertaining lectures, exhibitions, and opportunities to observe nature. The company has collected the following data on labor costs and number of visitors to the park over the last 30 months. Month Labor Cost Visitors 1 $ 25,820 1,700 2 $ 36,290 2,592 3 $ 39,968 2,811 4 $ 31,648 2,222 5 $ 34,809 2,373 6 $ 32,672 2,181 7 $ 32,023 2,205 8 $ 38,334 2,676 9 $ 38,568 2,760 10 $ 46,933 3,572 11 $ 42,157 2,976 12 $ 39,030 2,804 13 $ 34,444 2,415 14 $ 33,173 2,336 15 $ 36,971 2,508 16 $ 26,500 2,099 17 $ 30,663 3,397 18 $ 29,961 2,786 19 $ 27,590 2,412 20 $ 30,003 2,972 21 $ 25,692 2,000 22 $ 24,655 1,794 23 $ 28,892 3,267 24 $ 30,153 3,817 25 $ 28,119 2,592 26 $ 31,690 3,274 27 $ 28,651 2,989 28 $ 29,927 3,050 29 $ 28,438 2,511 30 $ 27,874 2,075…arrow_forward
- Companies in the U.S. car rental market vary greatly in terms of the size of the fleet, the number of locations, and annual revenue. In 2011, Hertz had 320,000 cars in service and annual revenue of approximately $4.2 billion. Suppose the following data show the number of cars in service (1,000s) and the annual revenue ($ millions) for six smaller car rental companies. Company Cars (1,000s) Revenue ($ millions) Company A 11.5 116 Company B 10 137 Company C 9 102 Company D 5.5 39 Company E 4.2 38 Company F 3.3 30 (a) Develop a scatter diagram with the number of cars in service as the independent variable. (b) What does the scatter diagram developed in part (a) indicate about the relationship between the two variables? (c) Use the least squares method to develop the estimated regression equation that can be used to predict annual revenue (in $ millions) given the number of cars in service (in 1,000s). (Round your numerical values to three decimal…arrow_forwardCompanies in the U.S. car rental market vary greatly in terms of the size of the fleet, the number of locations, and annual revenue. In 2011, Hertz had 320,000 cars in service and annual revenue of approximately $4.2 billion. Suppose the following data show the number of cars in service (1,000s) and the annual revenue ($ millions) for six smaller car rental companies. Company Cars(1,000s) Revenue($ millions) Company A 11.5 116 Company B 10.0 133 Company C 9.0 98 Company D 5.5 37 Company E 4.2 40 Company F 3.3 32 a.Use the least squares method to develop the estimated regression equation that can be used to predict annual revenue (in $ millions) given the number of cars in service (in 1,000s). (Round your numerical values to three decimal places.) b. For every additional car placed in service, estimate how much annual revenue will change (in dollars). (Round your answer to the nearest integer.) Annual revenue will increase by $ , for every additional car placed in…arrow_forwardCompanies in the U.S. car rental market vary greatly in terms of the size of the fleet, the number of locations, and annual revenue. In 2011, Hertz had 320,000 cars in service and annual revenue of approximately $4.2 billion. Suppose the following data show the number of cars in service (1,000s) and the annual revenue ($ millions) for six smaller car rental companies. Company Cars(1,000s) Revenue($ millions) Company A 11.5 118 Company B 10.0 137 Company C 9.0 102 Company D 5.5 39 Company E 4.2 40 Company F 3.3 32 (a) Develop a scatter diagram with the number of cars in service as the independent variable. A scatter diagram has 6 points plotted on it. The horizontal axis ranges from 0 to 14 and is labeled: Cars in Service (1,000s). The vertical axis ranges from 0 to 160 and is labeled: Annual Revenue ($ millions). The points are plotted from left to right in an upward, diagonal direction starting from the lower left corner of the diagram and are between 3 to 12 on…arrow_forward
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