Chapter 7, Problem 68R

TELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hi, this is Karen Olson, my son Ben has a sore throat, can you get the doctor to call in a prescription for antibiotics?”

This assignment asks you to make client care assignments for the shift and articulate the rationale as to why each client was assigned. Jeremy Smith: Another RN Lisa Jonson: An LPN Belinda Harmon: An UAP Client 3: Room 423: A 78-year-old female client admitted today with exacerbation of HF and atrial fibrillation. The client is on telemetry and has a saline lock. She is on oxygen at 3L/minute nasal cannula with oxygen saturations of 94%. Assignment:   Rationale:

TELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “I have been trying to get through to you for over an hour. What is wrong with you people? Do you leave the telephone off the hook? Don’t you realize that there are sick people wanting to get in touch with you? Can’t you afford another telephone line? This is ridiculous!”