Case Studies in Health Information Management
3rd Edition
ISBN: 9781305955332
Author: Patricia Schnering, Nanette B. Sayles, Charlotte McCuen
Publisher: Cengage Learning
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How can a newly joined employee want to know to whom he must report his duties and problem?
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What kind of conversation you would have with a client at your practicum (or desired future practicum) during an initial session / to explain confidentiality and its limits.
Tailor the conversation to be age and setting appropriate. Please make sure to tell the professor a little about your setting. Go over mandated reports and confidentiality. There are limits to confidentiality. Goal is to develop this skill that you can use in your practicums.
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- You work for a healthcare provider in the IT department. Physicians and other staff have been issued mobile devices. You have been asked to help design a policy for mobile device use by staff while away from the healthcare facility. What would you include in the policy and why?arrow_forwardBecause of the time needed for planning and documentation, the recommended amount of time per full-time associate to be spent in actually conducting activities is _ hours per week. 35 25 30 20arrow_forwardwhat is a Legal Issue in Health Information Management.arrow_forward
- When time is used as a key component in billing an E/M service, the provider must document face-to-face time with the patient and how much time was spent counseling the patient with the family.arrow_forwardYou are a supervisor in the Health Information Services Department of a facility with a policy prohibiting secondary employment with a competitor. One of the employees you supervise is a coder who has just begun the process of repaying student loan debt. The coder has decided that she needs a second job to help defray expenses. She has been offered a position as a coder for one eight-hour shift per weekend at a doctor’s office. This doctor is a member of your facility’s medical staff. Because you addressed the issue of secondary employment in the coder’s entrance interview, she comes to you now seeking advice. How do you respond?arrow_forwardYou work on a unit that houses 24 patients. The unit takes care of patients requiring surgicalcare.Prepare a 4-week schedule using either the 8-hour shift model or the 12-hour shift model.Schedule your staff to ensure that each full-time staff gets full time hours, and each part timestaff gets part-time hours.arrow_forward
- Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hi, I am wanting to have my prescription for Valium refilled by the doctor. Could he just phone it in to my pharmacy?”arrow_forwardDiscuss if there are enough available research studies on mandatory overtime of the medical staff . Explain why or why not. in your own words no plagiarism! must be enough to fit on a PowerPoint slidearrow_forwardYou have received feedback from a client regarding poor communication on the part of administrative staff with setting up appointment date and time. How would you respond to the client and manage the situation? (telehealth)arrow_forward
- To process claims accurately and effectively, billing professionals must understand how a clean claim is prepared and what issues can contribute to a dirty claim. When managing a team of billing professionals, it is important to understand how internal and external factors contribute to a smooth process vs. a rejection or denial. Summarize internal factors (within your organization/facility) that can positively or negatively influence the life cycle of a claim. Summarize external factors (outside of your organization/facility) that can positively or negatively influence the life cycle of a claim. From a leadership perspective, how can you ensure your team is effectively trained and confident in navigating internal and external challenges with claim processing? Please be sure to validate your opinions and ideas with citations and references in APA format.arrow_forwardIdentify at least one internal process breakdown each from the front-end, middle, and back-end workflows that could lead to a healthcare insurance claim denial.arrow_forwardYou work in the compliance department for a skilled nursing facility. You have been asked to determine the agenda for the next four monthly compliance inservices for staff. What topics will you choose? Why? What will you emphasize when covering each topic? How will you provide this information for all employees, vendors, and stakeholders?arrow_forward
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